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Real Canadian Superstore$12.98 charge left on bill - but did not accept substitution for product with click & collect

1

Hi there,
On October 14th I ordered groceries from the Superstore at 5251 Country Hills Blvd in Calgary. I originally ordered the product "Tex Mex Trail Mix" which cost $4.98. The store did not have this product and offered a substitution for another product - Trail Mix, Raisins, Almonds, Cashews, Cranberries at the cost of $12.98. As this product was more expensive than the original one I told the lady delivering my groceries that I did not want this product. When I got home, I discovered that my bill still had a charge for $12.98 despite telling them we did not want this product. My order number is [protected]. Please have Superstore credit me for $12.98. Thanks, Sarah

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