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Raza Communications
reviews & complaints

Raza Communications
reviews & complaints

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33 complaints
9 resolved 24 unresolved
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5:07 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Raza Communications - expired pin number

Today, august 14th 2014 at 1:00 pm, I bought a $2 Raza card at 7/11. At 2:20 pm I dialed the access number, I entered the pin number and I had a message saying that my card is expired. I tried for the second time, and I had the same message. I called the service desk at 1-866-874-5870. The lady was mean and rude. She asked for my pin; I gave her and She...

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11:42 am
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Raza Communications - False advertised rate, hidden service fee

Actual charged rate is 20% higher than the advertised rate shown (during purchase).Also there is the service fee $1 (not hidden, but only shows up when you are about the purchase). So for $10 purchase $1 srvc fee - it becomes 30% higher than the advertised rate.So wanted to cancel the auto-refill, online cancellation does not work. Contacted web chat CR.The...

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8:06 am
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Raza Communications - auto refill

recently i had purchased this card and found out it's the worst card ever. They have extra hidden fees and charges a lot. Customer service is worst. Now i do not use their cards, i use www.himtel.com card. No hidden fees and extra charges. good customer suppor. guys you must try it

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L
Oct 17, 2012 4:16 am

Raza.com is the worst company I ever seen. The customer service is very very poor, they insult you when you call for any issue. Although they promise lowest rates but once you are in they increase rates without any notice and you can't do anything. They have auto refill policy, if you give them your credit card number they'll keep charging you and you can't stop auto refill and they also don't cancell auto refill unless you change your credit card information. Be careful and keep these things in mind before doing any business with this company.

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Raza Communications - Raza.com plans Auto refill

I was using raza.com and i got plan with auto recharge so we dont have to recharge every time. Today i called for cancel my auto recharge and now they told me that whatever minute u have we be gone. so i ask so why i will loss my minute. so customer service people told me that you have to read rules before u buy it. i told me before i use other plan it...

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1:46 pm
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Raza Communications - phone calls made using there service are charged to my phone company

There customer service is not available 24/7 and is horrible. I bought a raza plan from them and used it. Somehow I started receiving bills from my phone company At&T for SOME of the long distance phone calls MADE using Raza. THis happened to me for two months. AFter the first month i was very careful USING Raza app on my iphone. Because Raza told me the...

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L
8:13 am
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Raza Communications - Charging extra, poor customer service

Raza.com is worst company i ever seen. They rip you off. They promise for lowest rates but charge you extra, hidden charges and rate increase without any notice and when you call, they insult you. Their customer service is very poor and disrespectful especially ramshah. They kept her to insult the customer and they don't have any supervisor. When you ask for supervisor they call another colleague and they talk for their favour. Bottom line you loose your money, loose your respect and they kick you off and finally you will switch the company like me. So be aware!

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M
Apr 30, 2016 4:16 am

Cannot agree more. No security

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P

THE CUSTOMER SERVICE OK NOT BAD BUT PRODUCT IS OK TOO BUT NEED TO CLEAR THE RATES PER MINUTE. TOO MUCH TRICK AND HIDDEN FEE.

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V
Oct 09, 2014 4:16 am

PLEASE DONT USE THIS. ITS BIG LIE... wrong charges and hidden fees. And quality is not good as they say. big shock to me was rates. Rates are they are showing on the site is very wrong . My friend gave me a website called CallingPingo.com. its a very good no service charges and never drop the connection. no expiration. its just a calling card you can save it to three phones. its very good

Not like that big RAZA.com. Guys see the differant. they are lots of good calling cards out there like i said. do not stick into one company TRY THIS ONE ------------- CALLINGPINGO.COM

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D
Oct 28, 2014 4:16 am

I have been fraudulantly charged by raza.com.
I discussed and informed with their customer service representative saif at 10 / 28 / 2014. There was no concenr or cooperativeness in looking into this. I informed my bank and credit card company and they are looking into this also.

I personally feel their website is dangerous for big identity theft and fradulant charges.

Thanks

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M
11:52 am
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Raza Communications - crooks

I have been fooled by raza.com. Last month I took a plan from them online for 30 days and gave my credit card info to them. Today, I received a message from them and my bank that they have without authorization auto renewed my plan and charged my card. Upon calling they have refused to cancel my plan and refund the amount charged. Further they have refused...

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Raza Communications - Charged Landline rate on calling Mobile in India

I have an account in Raza.com registered on [email protected] email id. I called to India on a mobile number. Raza.com considered it as a landlines/fixed number and charged me 4cent per minutes. I did complain against it they resolved it by saying that they will recognize the called number as Mobile number in future. And will charge 1 cent per...

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6:33 am
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Raza Communications - Money Back Guarantee

They offer money back Guarantee, and they provide money back too. But then they cancel your account and insult you when you call them. I buy one product about a year ago and then as they were not able to activate it on time, I CANCELLED IT WITHOUT USING IT. And they did it. Now when I was trying to log in in my account after a year I was not able to do so. When I call them, they said they will call me after a day, and there is some security problem in my account.

What do you mean by that? you f***ing a****le. Mind your tounge when you talk with your customer.
I would never suggest you to anyone, and you will see this post on every forum and review site very soon.

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L
Oct 17, 2012 4:16 am

Very very poor customer service especially ramshiah, they insult you when you call, they charge you extra. They promise low rates but they have hidden extra charges

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5:58 pm
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Raza Communications - wrong charges

Please beware of the raza.com scam.
They use your information for other marketing purposes.
- Also they do false advertisement on their website... ( 1000 min free etc. ) but there are always hidden charges.
- Its a Pakistani company, and all their customer representative are rude, with no customer service experience.

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6:50 am
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This review was chosen algorithmically as the most valued customer feedback.

Raza Communications - Over billing

They have a plan for unlimited calling to India but it is restricted up to 200 minutes per day. (50 cents / day ). On top of it i use 120-180 min per day but as per them i have used more than 200 minutes and also they do not give any message or signal for minutes used so far on that particular day. They have charged me double and i request every customer of raza to be careful as they are cheater.

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4:45 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

Raza Communications - Bad customer service

- They claim that they have 24x7 customer service, this is true but if go for customer service assistance you need to wait a long time (mostly more than 15mins). - Most of the time there system is down due to their switch problem or technical upgrades, so you wouldn't be able to call. If you call again for customer service...wait for 15mins if they show up...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Raza Communications - Dishnnest company

Raza.com is one of those dishonnest prepaid phone companies that give false advertise on their cheap calling prices on their first page. Then, when you enroll and starting using their services, they overcharge you and even calls that do not go through, you are charged for just a ring. Their customer service does not tell the truth and just answer by "we...

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Raza Communications contacts

Phone numbers

1877 463 4233 1800 550 3501 More phone numbers

Website

www.raza.com
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