Reliance Global Call

I had paid for 800+ minutes in December of 2023. Dis not use any of it, until now wanting to use it. Contacted customer service by chat. The first person said there was no balance in the account! Then, no response after that.

2nd chat:

Simply responded that reason given in 1st chat and no further response.

This is a rip off outfit that steals your money.

I charged for $25. on Feb 14, 2023. I have not used the call hours as earned and yesterday I tried to connect to India call it asked me to recharge. Let me tell you I am no fool. When trying to call customer support the phone rings couple of times and disconnect. Their support as copied from site reads " Reliance Global Call We are available 24*7 and would love to hear from you. Call us @ [protected] (between 1200 Hrs GMT to 0600 Hrs GMT) or Contact us via E-mail ([protected]@relianceglobalcall.com), Live Chat, leave your Feedback.

Absolute crap. Don't be fooled. Be careful when recharging.

All of sudden after 3 years or more I got a email saying I have a bill. I called for so many days no response and then on chat and they keep on saying clear the bill. I am asking bill for what and you remember after 3 years to send me email. They have no response and many emails to terminate the account and requesting a call back to explain the bill and they say rent . I want to know for what. This company is frUding us when we are dealing with pandemic.

There are three issues:

First Issue: I use their "Simply Reliance Call" plan. I last charged my account May 10th for $10, and I had more than 200 minutes left. However, I suddenly noticed in my account on June 11, 2021 that my balance was reduced to $0. I lost all the minutes that was more than 200 minutes. My usage history was totally blank while I have been calling to India almost everyday.

Second Issue: I have been facing this particular issue for months intermittently, particularly, immediately after I recharge my account. I have been unable to login to https://www.relianceglobalcall.com/ in my online account immediately after I recharge my account. I recharged my account ($5) on June 11, 2021 when I noticed that my balance suddenly dropped from more than 200 minutes to zero for no reasons. It was important for me to make a call so I thought to recharge my account for $5 and wanted to deal with the lost balance of more than 200 minutes later. But, after I recharged my account with $5, I was not able to login to my account any more. And, yes, I have not forgotten my PIN.

Third issue: I was also unable to place any call for using my account. However, my credit card has already been charged for $5. This problem has been happening for months now every time I recharge my account. This time, the issue worsened further locking me out from my online account and not allowing me anymore to call using the balance that I recharged on June 11, 2021.

Regards,
Sonjoy Das

Reliance Global Call (RGC) is full of bogus business practices. I wonder why they were not prosecuted either in US or India. I have used RGC for sometime. First, they charge even if the call does not get connected. They they send fake info/promotions through a barrage of emails. Recently I recharged my card with $10. Their receipt clearly said "Payment Received (Inclusive of Taxes) 10 USD". However, my credit card was charged $10.53. When I tried to call their customer support line, it did not get connected. It disconnected after a few rings. Finally after several trials, I got hold of an operator. I asked if there was an issue with their phone line. He ignored my question even after I repeat it. When I asked his name, he hesitates to provide it. After I asked him again, he provided his name; but I don't believe it was true.
Then I asked the important question: Why RGC says "Payment Received (Inclusive of Taxes) 10 USD" when they clear charge another amount. He ignore my questions again. Finally he says: 'that is tax. go and ask the government'. He was very rude from the beginning and finally disconnected me.

Do not give your business to RGC. You will be disappointed and degraded.

I been with rgc for more than 5 years and last month someone used our account to call some unknown person in uae where we don't have anyone to call. Call history says that it was called from my wife's number but I don't see any call has been made in call history. I contacted rgc support and they are the worst customer service I ever had seen. Below is their response

"you are solely responsible for maintaining the confidentiality of your account and pin, and you agree
To pay for all services charged to your account, whether or not you have authorized such use. Please note also that you are solely responsible for any and all charges to your account and that we cannot be held responsible for any and all fraudulent charges that result from theft or fraudulent use of your
Credit/debit/charge card or pin."

If someone hacks their system, it is customer's fault as per above statement from them. I'm not sure how they are allowed to operate in usa with this shady rule.

Worst call quality and worst customer service. calls to any landline
in Gujarat India is not working for last couple of weeks. They are keep saying it's BSNL problem but I could make a call from Call4sale prepaid services. Don't use them.

Called/Chat with customer service but they are asking to give them some time to fix the issue or either they are aware and working on this issue and my request is prioritized. same answer every time you call.

Once you prepay they don't care but they should realize that they going to loose this customer for lifetime.

Reliance Global Call bills wrongly! When you call they put you on hold when you say the call is about wrong billing. They open the case provide the case number.

However they do not refund the amount wrongly billed. Keep giving excuses. Every time you call, put you on hold, we will work on it. But nothing is ever refunded! I am so sick of Reliance Global Call is a fraud.

I am going to complain to US Federal Communications Commission about these scammers! I urge every one who is mad at these scammers to complain to US Federal Communications Commission.

I was charged twice of $17 on my credit card when I tried to register. There was an error and I never used their service.
I wrote to them and Reliance asked me to submit my credit card statement, which I did.
It's more than a year I never got any refund.
Their customer service is a fraud.
Please help me to get refund.
Thanks.
Krishna Ganti

Reliance Global Call from US to India is poor quality, pathetic and totally un-reliable. Call quality is very bad. Even if you keep trying the quality does not change. In the conversations you miss 20 to 30 seconds of the talk. In addition to poor quality calls, some times the calls randomly get disconnected.

If you call customer service, they go through their ###ic check list and say "Sir our call quality is good, may be you try again?" How many times should one call to get a proper quality call? They do not credit for poor quality of calls or dropped calls.

You are warned do not sign up with Reliance Global Call!

I have registered with them to call from India on 23rd Sept, 2015. Today is 28th Sept, 2015. I am not able to connect single call to Canada.
They don't have contact number for India. They only have email address. ' [protected]@relianceglobalcall.com'.
On email they reply after 2 days. In that email they say they will contact me, or they say they called me couple of times but I did not pick up a call. This is all humbug. Nobody called me from them till now.
How government allow this people to run there business?

I have been a Reliance Global Call customer for the past 10 years. In the beginning it was good. However, in the recent years they turned out to be very inefficient and the whole global calling is turning out to be a scam. I called atleast ten times to lodge a complain that I was unable to place a call to India from my cell phone. I spend hours talking to them. They will provide a complaint # and next time when I call to findout the status I have been told the complaint is resolved and closed. The issue was never resolved even after 6 weeks. I am so frustated and decided to close my account after exhaust my funds in the account and decided to block this company from charging on my credit card.I would not recommend this company to anyone and you will be just wasting your valuable money.

The company keep charging the monthly minimum fee, even after requesting for termination of service (which they claim there is no such request... bulls**t). When I called again to question them they make me pay the remaining balance to Terminate. I didn't even realize they didn't terminate my account for the past 5 months and keep charging my card.
This company treat the customer like s**t
I would recommend everyone to keep away from Reliance and it's Telecom products.

Reliance Phone Cards is full of bogus business practices. Their customer service is one of worst you can ever see. I used their service for some time; and find their attitude disgusting. First, their cards don't connect, but still they charge for the minutes you were on the line. Second, they send emails offering additional minutes to be added when you recharge. They NEVER do. Their canned replies are: 'We don't have that scheme'. 'It does not apply to you'. 'That scheme was doment (i.e. dormant)'. 'We will check later. The concerned department is not available now'. 'Did you really get the email? Then read it out now'. 'You got the email last week? That is so old'. etc. etc. ... They send a large number of spam promotional emails. There is no way to stop them. There is no 'unsubscribe' link. When you call the customer service, they would assure you that they would not send the spam anymore; but they NEVER do. Their customer service is so rude. They don't listen to you any way and talk over you. They refuse to transfer to the supervisor (if he/she ever existing). DON'T DO BUSINESS WITH RELIANCE GLOBAL CALL. They are bogus and fraud. It is waste of your money, time, and peace of mind.

Iam so frustrated with this such well known company and their service. Most importantly the way they treat their customers without a single reply.
Below is my latest mail to them .

Hello there,

This is like the third mail I am sending and as usual I do not expect any reply from you.I am long standing user of your prepaid international calling service.

Seriously, what is wrong with your service? I simply cannot connect to Indian numbers or any Australian numbers, It’s so frustrating when the line keeps disconnecting every time without any valid reason.. It’s not just the service the whole customer service seem to be so very pathetic !I think i have had enough and you are totally losing a UK based customer to your competitors.

After all you are a well established company and why would you care to reply or bother about a single customer like me !

Kavin Ramachandran