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Rayner Covering Systems
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3.0 4 Reviews

Rayner Covering Systems Complaints Summary

2 Resolved
2 Unresolved
Our verdict: While Rayner Covering Systems has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Rayner Covering Systems reviews & complaints 4

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11:17 am EDT
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Rayner Covering Systems Hot tub cover

Terrible products and terrible customer service. I purchased one of their hot tub covers. It was used for 3 months and it is sagging. Holds water, ice, snow which makes it impossible to maneuver. The first recommendation was to place a 2x4 under the cover! Absolutely crazy. The second was to take the insert out of the cover and flip it and reinstall the cover…obviously this cannot be accomplished every 1-2 months! Absolutely crazy. The company's owner refused to provide a non defective replacement or refund. I am turning this over to my attorney. Please look elsewhere for quality products. This company does not stand behind what they sell! See photos!

Desired outcome: NON DEFECTIVE cover or refund!

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2:31 pm EDT
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Rayner Covering Systems Will not honor warranty

Purchased solid vinyl pool cover that had to be custom made in aug 2011. I sent them my old pool cover as a template. The new cover after the second use is starting to produce small holes underneath where the cover goes over the edge of the pool (called coping). It does have paint from the coping on the cover. My old cover made by Plastic I believe had the same paint rubbing off but after 8 years it never tore holes where it goes over the edge of the pool ( called coping) according to Jameson. He says he is only a sales rep and cannot make a decision for the company. I did everything by the book and they will not honor the warranty. DO NOT BUY FROM RAYNER Covering Systems. I invite any one from Rayner who can make a decision to reply and justify why warranty is not covering my I problem with my pool cover that is not excluded.

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1:20 pm EST
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Rayner Covering Systems Poor Quality Product, Poor Customer Service, Do Not Honor Warranty

In 2008 we purchased a Rayner safety vinyl pool cover through, a now out of business, local pool company. After one year of use our pool cover had several tears at the seams. We called Rayner directly and they told us we would need to send our cover back to them through a retailer. Although the pool company we originally purchased the cover through was out of business this was not a problem. We shipped the cover to Rayner through backyardcitypools.com and it was repaired under warranty at no cost.

Another winter and more issues. The repairs that were done the prior year had come apart as well as additional seams coming apart. We again shipped the cover back to Rayner through backyardcitypools.com. This time we we told Mr. Rayner would not cover the repairs as our cover was "stolen property". Unfortunately the local business we used did not pay Rayner for the covers they purchased, although their customers did pay them dearly. So now not only will Rayner not honor their limited lifetime warranty, they are also not honoring the poor quality repairs they did the prior year.

Their customer service is absolutely awful. I was treated like a thief by Judy. She kept repeating multiple times how our cover was stolen. As another pointed out she talks over you and does not even allow you to explain your issue. I was given no alternate options, unlike backyardcitypools.com that offered me many solutions to the issue.

They make a poor quality product and top it off with worse customer service and a complete disregard for their "warranty". Save yourself some money and find a better company and product. Luckily for businesses they can write off losses on their taxes. I am left with a $1500 piece of ripped vinyl.

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Update by Jennifer NY
Nov 09, 2011 3:22 pm EST

Thanks for your input. Keep up the great job of "policing" people's issues.

Update by Jennifer NY
Nov 09, 2011 2:59 pm EST

People should read before commenting. We paid the retailer for the cover. He went out of business and didn't play his debts. Not my fault they let this man order 30+ covers for his failing business all on good faith. In the end it doesn't change the fact that Rayner used low quality vinyl in my cover.

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Our verdict: Rayner Covering Systems has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Rayner Covering Systems's position as a benchmark of trust and quality within its industry. Users and clients of Rayner Covering Systems can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Rayner Covering Systems earns 100% level of Trustworthiness

Perfect Trust Endorsement: Rayner Covering Systems achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Rayner Covering Systems has registered the domain name for raynercovering.com for more than one year, which may indicate stability and longevity.

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Raynercovering.com you are considering visiting, which is associated with Rayner Covering Systems, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Raynercovering.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Rayner Covering Systems.

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9:57 am EDT
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Rayner Covering Systems Bad service

I ordered a pool cover for a rental home in Colorado a couple of years ago.My tennants said the poolcover was inverted, as I was not living in the house I never really opened it up.

After close inspection I noticed it was inverted so I called Judy and tried to resolve this issue but now they want me to pay them to correct their mistake. The cover cost inexcess of $1500.00. I think they should correct their mistake.I now have a pool cover that is absolutely useless.I also own a business but I have never treated any of my customers like this. I would refrain from doing any business with a company like this.This is probably the worst example of a business on the web.

Read full review of Rayner Covering Systems and 17 comments
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Marika Zoll
, US
Jan 20, 2023 12:12 pm EST

I rarely take the time to file a complaint, but everybody needs to know that this pool cover is simply dangerous and the company will not stand behind the product. My precious 20 pound dog just fell through the cover that I’ve had just for years and the company did nothing to make it on it. What if it had been my child it was at the deep end the dog went missing and we could hear it barking for the distance. It’s truly miraculous that he survived and didn’t break any bones The retailer tried to sell me a whole other pool cover for more money than I had paid for this one.

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Marika Zoll
, US
Jan 20, 2023 12:10 pm EST

OMG! Don’t Buy this companies product EVER. I thought about making a bad review with the pool store where I bought it and then I realize it’s not really their fault. I know they went to the manufacturer after I filed my complaint and here’s what it is the cover itself just gave away and ripped open at the deep end in my small dog fell through miraculously didn’t break any bones or drown, what if this had been a small child supposedly this thing could hold an elephant that’s a joke. I’ve only had it for four years in the fine print turns out that the full warranty is about for that amount of time but the pool store I bought it from assured me that they could do something for me. You know what they did. They came back with the price higher than what I originally paid for it to replace it unbelievable what if the child had fallen through and died or drowned I’m so appalled. By the way I was treated in the actual manufacture these people Rainer never even contacted me directly . This isn’t just about the value of the pool cover. It’s about the events in the idea that a child could fall through unexpectedly after only about four years, and just die and they would do absolutely nothing to help. Overnight I had Amazon send me pet fencing and spent $600 just to put something around my pool in the meantime till I figure out what else to do again appalling behavior for a company my dogs and my children are put in risk.

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ejstls
, US
Sep 12, 2016 2:15 pm EDT

Rayner does whatever it can to blame the owner and nothing to do the problem. They claimed snags of the hooks on mine. Total baloney because the holes developed while the cover was on, not while being dragged or put away. They are also very unresponsive.

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GF##1
, US
Jul 12, 2016 12:35 pm EDT

I purchased a Rayner cover for my pool in June of last year and used it one season. It came off the pool this spring with a 6 foot tare across two panels. I sent it back at their request and they sent me a repair bill at a rate of $85.00 an hour with a 13 hour estimate. After having the cover 1 year they want me to pay MORE than I paid for the cover in the first place to have I repaired? They are insane! Rayner knows nothing about customer service nor will they honor their so called warranty. Stay away from this company!

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Mitch D
, US
Sep 27, 2018 4:58 am EDT
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Replying to comment of GF##1

Having 2 panels to be replaced does not take 13 hours to fix. Pending on the size of the cover, will take only 5-6 hours to fix and replace 2 panels. Sounds to me, you over over exaggerating as I had 2 panels replaced and was completely satisfied as the tears were our faults. Beware as pool dealers could actually charge you more so they can make a buck too. Think about it.

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A.D. Fender
Colonial Heights, US
Jun 06, 2015 6:02 pm EDT
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I too have had a bad experience with Rayner. I purchased a solid safety cover through Backyard City in the fall of 2010. This was to replace a Plastimayd cover that lasted about 6 years. When I removed the cover in the spring of 2014 I noticed the vinyl coating had several spots that seemed to be separating so I called Backyard City and they told me I need to deal with Rayner and that they no longer sold their products. After lots of calls I finally got them to send their rep to look at my cover when he was in the area. The gentleman was very nice and professional, examined the cover and took pictures but told me all he could do was relay the information to Rayner. The answer I got was the problem was caused by hail which I feel is a crock especially because we have had little or no hail in the time the cover has been on the pool. Well I just recently removed the cover for the summer and the spots have gotten much worse, the cover is very brittle and now has a small split. I'm fairly sure they will be able to go to their list of why it's not their fault and blow me off again. Backyard City was very helpful through this process. I think there's a problem with the material but they assured me that they have had no other problems, imagine that!

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T. Borge
Napa, US
Sep 25, 2013 4:38 pm EDT
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Good Luck with any pool cover purchase from Rayner! They DO NOT stand by their products! I don't know what kind of resistance to ultraviolet light you are talking about because my cover disintegrated within two years and was not under warranty. I recommend Aquamatic Covers [protected]! They're covers are made to last, not disintegrate.

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LRI
Bedford, US
May 17, 2013 4:12 pm EDT

I purchased a Rayner Mighty Mesh pool cover last year (August, 2012) through Leslie Pool Supplies. I had done quite a bit of research and settled on the Rayner because of the advertised resistance to ultraviolet light and because I believed a national company such as Leslie would not carry an inferior product. I immediately appreciated the fact that Rayner sent its own measurer to my house. That meant an expert measured the pool, not a pool cleaning service which acts as an agent for a pool cover manufacturer as an adjunct to its primary business. The cover was delivered on time through Leslie and fit perfectly. We opened the pool Thursday afternoon and I could see the bottom in the shallow end. When I checked the pool Friday morning, the pool water was sparking clear! Previously, it had taken at least one week and a lot of Shock to clear the water. My wife and I just kept looking at the pool in amazement as I congratulated myself for a research job well done.
L. Isaacs

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T. Borge
Napa, US
May 07, 2013 6:27 pm EDT
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We also have a problem with our Rayner pool cover. We have had our pool for over 13 years. When we first installed our pool, we had a pool cover installed (Not Rayner) that lasted 10 years. We ordered another cover from Rayner to replace the original. Two years after we installed it, the cover began to disintegrate and was in worse shape than our original cover. The sides of the cover are so threadbare that you can see through to the water and the edge seams are separating from the cover. They also wanted us to send our cover for them to inspect it and we can't be without a pool cover for liability reasons. We also sent photos. After 4 months, Dominic, a representative from Rayner, came to our house to inspect the cover. His first comment was that our cover seems to be in the sun and has sun damage. He also noted that there were bird droppings on the cover as well which he thought might be causing the disintegrate. His first remedy was for us to remove the cover and have it sent back to Rayner and they would replace the sides and patch the 20+ holes in the center. (Doesn't that sound like it would look nice?) After we mentioned the liability risks of the repairs not holding the weight of a child, Dominic said they would just replace the cover. I just heard that now we are only going to get a partial credit of $227.00 which won't even cover the cost of removing the old and installing the new. When we purchased the cover, we were told that it had a 5 year warranty, but the cover should last at least 10 years. Dominic said the full replacement warranty was for 1 year with a 5 year pro-rated replacement. And am I suppose to install a cover over my pool cover so it doesn't get sun or bird droppings on it? It seems if they aren't going to stand behind their product, they shouldn't be selling it.

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rayner665
South Elgin, US
Jan 17, 2011 2:59 pm EST

I have read emails sent to our office manager from Mr. Brown and also the answers. None were rude. I appoligize for her if you feel she was. The cover was made as orderd from BYC. We offered to lengthen the cover but there would be a charge as this was a customers measurement issue not a Rayner fabrication issue. but Mr. Brown did not want to do this. We would send a box and pay shipping both ways. All Mr.Brown would be charged for is the labor to lengthen the cover. I also noticed that looking at pictures of the installation, the anchors are much too close to the edge of the pool . I am not able to see the entire pool and wonder what the over lap is on the other end. Could all of this just be installation instead? As for the pump, the pumps have a warranty with the manufacture. But a pump will freeze if left on the cover in freezing temps. And will not pump snow. Rayner at not time refused to lengthen the cover only that there would be a charge since Mr. Brown ordered the wrong size of cover for his pool.

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Damon P. Brown
Grand Rapids, US
Dec 13, 2010 9:02 pm EST

I wish I never bought the cover in the fisrt place...How is the cover supporting an elephant when it can support snow and ice? Am I missing something? Hopefully future purchasers find this site and steer clear of purchasing one of these covers...Trust me, I'm going to try and find this type of site before any large purchases especially those that deal with safety of my family...

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