CB Hotels and Accommodations Radisson Hotels Unauthorized credit card charges - twice from the same hotel!! Horrible hotel management

Radisson Hotels review: Unauthorized credit card charges - twice from the same hotel!! Horrible hotel management

rareUganda of Reston, US

Sep 17, 2023 5:34 am EDT

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I stayed at the Raddison Blu Scandinavia Hotel in Oslo in July 2023 (Reservation 25R2D81F). I used points to pay for my hotel room for the entire stay. I provided my credit card upon registration for incidentals and when I checked out the front desk confirmed my stay did not acquire any charges and there would be no charges to my credit card.

However, I received a charge on my credit card for 3,025 NOK (US$305.65) on July 17, 2023. I immediately contacted the accounting department as soon as I saw the charge hit my credit card and asked explained my hotel stay was paid with points and when checking out that morning the front desk confirmed there were no charges. There was no response to my email. I emailed again on August 7, 2023, requesting a response to my initial email (July 17) and the removal of the credit card charges. The Front Office Manager, Thea Cecilie Bergseth responded on August 11, 2023 stating the charges had been removed and included an invoice showing the charges were removed.

Fast forward and I received a credit card statement with $288.78 being charged to my credit card from Radisson Blu Scandinavia Hotel - Oslo. I once AGAIN emailed the accounting office to ask why the charge was put on my credit card and requested it be removed immediately as this was twice I was being charged for a room that was 100% paid with points.

This is on the verge of harassment from a hotel that obviously needs some management support. Now I have to look at every credit card bill to see when Radisson Blu Oslo will once again charge my credit card?

My stay at the hotel was horrible as I heard noises all hours of the night from both neighbors for which I complained already...that was bad enough and now the accounting system keeps reminding me of the bad hotel stay with these recurring charges. I have always had a good experience with Radisson hotels UNTIL Radisson Blu Scandinavia Hotel in Oslo. Please make them stop!

Desired outcome: Please refund my credit card for the $288.78. I also request the points used for my horrible hotel stay (loud noises during the night from both neighbors) as reported to mgmt.

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info@radissonhotels.com

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701 Carlson Parkway, Minnetonka, Minnesota, 55305, United States

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