Radisson Hotels review: Hurt on site and never received refund for stay

I sent email 6/29/23, I received reply 6/30/23; but have not reveived my refund. I tried to reply to email with [protected]@radissonhotelsamericas.com But now it comes back undeliverable. Please escalte my incident case. -

Orginial Complaint: "The tub was clogged and not properly draining which led me to falling and hitting my head and hurting my wrist. I did report this to the front desk and filed an incident report But I should be reimbursed for the pain that I am still having. I came there to take my daughter to UNCW orientation and Monday and Tuesday I had to stop several times during the program because I was getting so dizzy"

Comments: I would like to get a refund on my reservation. The tub was clogged and not properly draining which led me to falling and hitting my head and hurting my wrist. I did report this to the front desk and filed an incident report. But I should be reimbursed for the pain that I am still having. I came there to take my daughter to UNCW orientation and Monday and Tuesday I had to stop several times during the program because I was getting so dizzy. Please contact me. Thank you

Hotels:

-Country Inn & Suites by Radisson

-Wilmington

-NC

Confirmation or cancellation number: [protected]

Check in: 2023-06-23

Check out: 2023-06-26

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Hote Reply: Dear S****** M*****,

Thank you for taking the time to write.

We are sorry that you had this experience. I appreciate you reaching out regarding this matter and truly apologize for the inconvenience. In order for us to escalate this complaint to the right hotel branch, we will be needing to create an issue report. For us to do that, kindly verify the registered checked in/out dates on this reservation.

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I replied with info AGAIN (even though in orginial email) and NO RESPONSE