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RaceTracfalse advertising

1
L Aug 06, 2018

I went to RaceTrac #89 in Brooksville, Fl because they had sign at entrance advertising Marlboro cigarettes for $5.17. As I parked another sign stated $5.19 when you purchase 3 packs with "App". I went to register said I needed the "App" to get the advertised price. I downloaded the app in the store which RaceTrac wifi would not permit it so I had to get off their wifi to download. I then proceeded to check out and they still rang up at normal price. Cashier granted the advertisement anyways. I went back again a week or so later. Now they are advertised at $5.29 per pack when you purchase 3 packs with App. I proceeded to check out and they still did not ring up correct shorting me by $1.50. I told cashier that stated she was the store manager the price is not correct. She said there is nothing she can do about it. I said credit me the $1.50. She said she can not do that and got on the phone to call someone to help. She kept me there over 20 minutes and still not able to resolve the overcharge of $1.50. Then I called their customer service the following Monday because they are closed on weekends, [protected] that kept me on hold for over 10 minutes then disconnected. False advertising, a manager that cannot resolve a simple issue, and extended wait time for nothing...I am deleting your app and taking my business to WaWa

RaceTrac
RaceTrac
RaceTrac

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