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CB Automotive Fueling and Charging RaceTrac 656 Thornton Rd, Lithia Springs, GA, 30122, US
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RaceTrac
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RaceTrac

656 Thornton Rd, Lithia Springs, GA, 30122, US
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11:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

RaceTrac - Drama / unprofessional / social conditions

Store #636, 656 thornton road

Decrease of productivity due to gossip and undervalue.

Coworkers gossip, spread rumors, complain, lash out emotionally, rant about perceived situations wrong, exclude others, take sides in conflicts, and so forth! It's noy horrible but it's still... Not right!

You can tell who's side is who's when there should not be a side at all! My coworker didn't even know I was in the restroom while she was crying tonight, that was my last straw because I thought I was the only one that did that. I've watched the most quiet coworker turn into a villain! She gets angrier by the day and it's scary because she is the sweetest, most sheltered person I know! I'm a very head strong person yet I almost quit on the spot today, mostly due to health reasons, but please know something is terribly wrong at this store. Reformation is required. Healthy communication is required. I have associates quit before I meet them. I have people telling me what they are not going to do. I may be the only worker that does not get talked about simply because I do my job to the highest extent and leave peacefully. I have people gossiping to me every time I come in for my shift. I'm the work therapist and I dont want to be! It overwhelms me that they literally work with each other on a shift before I come in! Yet they tell me another person's faults when they walk off instead of telling that person. I'm no superhero! I have the desire to put in my two weeks notice, every week. There's never consistent good days. It's always one or the other! They've gotten too comfortable having poor communication and telling me each others business like i'm going to save the day. I am literally the youngest one at this store yet I am as stressed as my general manager. She's the best but she cannot do everything alone! She is 200% overworked and gets cursed out by her boss! She physically yells at her in front of customers! Humiliation at it's finest! No one should have to endure that. I have zero job experience yet I know what is professional and what is not. What im experiencing right now is totally wrong. I suggest more meetings or a "trac" therapist! I will not continue to be in the mix of all these emotions but I also wont let this push me out of my career growth! I do not like drama especially if I have to work with you for 8.5-9 hours. Everyone is mad at each other and not saying anything! Gossip is not the key to growth! A person has to know what they're doing wrong so they can correct themselves!

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Update by ........;
Mar 14, 2022 11:52 am EDT

Since i'm no longer there i will say this issue was never resolved, i just clicked resolved due to their fragility. the nice coworker-turned-villain i was talking about in this complaint? QUIT !

Resolved

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5:42 am EDT

RaceTrac - customer service

I went into this location around 5 am, upon walking through the door I was greeted by an employee who was in the kitchen area. I later found out her name was Porcha. She never said Good Morning or any type of salutation. She was very invasive and rude and asked if I was paying card or cash. When I replied I wasn't sure she told me I need to use cash. I noticed that every customer that walked in was greeted the same way. It was so intrusive and demanding. I have never had an experience that was as awful as this. I wouldn't want to make this my first location to visit and it's unfortunate because it's right up the street from my house. I hope the situation will be handled accordingly and further training of proper service.

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