CB Internet Providers CenturyLink Complaints #2-21

CenturyLink review: More likely to win at the casino

Jane Cody of US

Jun 10, 2026 4:11 pm UTC

Verified customer

Featured review

I have had CenturyLnk internet service ONLY for several years. During that time I have had the following ongoing problems.
1. Their "high speed" internet almost always runs at 5% leading to unstable connections and falling off zoom business meetings.
2. Because I don't have a CenturyLink phone number or Email, I can't log onto their site to view the bill and their emails may or may not show up in my email. So, I pay the monthly amount due and call periodically to reconcile accounts. I would call every month, except you sometimes wait for over an hour to speak to someone.
3. Which leads to the my most recent complaint: in mid-February, I called to get the amount due. I was told I had a $75 credit, more than the monthly bill. So I didn't pay the bill. A week later, the bill came due and they charged me a hefty late fee with no notification to me. and then charged additional fees every month for 5 months.

Recommendation: Avoid like the plague unless you like an inferior lousy product with even worse customer service

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CenturyLink Contacts

CenturyLink phone numbers

+1 (800) 244-1111

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Headquarters

+1 (877) 348-9005

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Internet Service

+1 (877) 348-9007

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67%
Confidence score

Phone Service

+1 (866) 314-4148

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Prism TV Service

+1 (866) 963-6665

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Ordering Services

+1 (800) 423-8994

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Payment Specialists

+1 (877) 837-5738

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Moving Services or Billing & General Customer Service

+1 (877) 803-8414

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Disconnect or Cancel Services

+1 (318) 628-7981

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Engineering And Technology Management

+1 (505) 250-4393

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Infrastructure Engineering

+1 (407) 628-6624

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Sales Engineering Manager

8558914083

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Small Business

8772990946

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+1 (800) 603-6000

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+1 (888) 320-3452

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More phone numbers

CenturyLink emails

talktous@centurylink.com

100%
Confidence score: 100%

Support

customerservice@centurylink.com

100%
Confidence score: 100%

Support

christian.aguilar@centurylink.com

99%
Confidence score: 99%

More emails

CenturyLink address

930 15th St. 11th Floor, Denver, Colorado, 80202, United States

CenturyLink social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 10, 2026
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