CenturyLink review: CenturyLink lies when changing phone service to fiber

In July we received a letter telling us they are going to fiber phone service. To keep your current home phone number and to ensure uninterrupted home phone serviced. My husband paid an extra fee to keep our phone number when we switched to CenturyLink so I called was told that our phone number will stay the same they needed to send us a new box that will need to be hooked up and I should be able to do this. I asked will everything remain the same she said yes. A few days later the box showed up I opened it set it aside I was dealing with my husband he had an intercardinal bleed the end of June. About three days later my daughter calls upset thinking something happened to her dad the calls were not going through to the home phone and the answering, and the greeting was in a women's voice ours has never been female. So, I called CenturyLink on my cell they shut the home line down since I had the box with no time frame or other information to when it needed to hooked up no warning they just changed it with no box hooked up. I was told there would be no changes. Frist, they removed the no solicitation greeting next my caller ID has no names which makes it hard to know if it the doctor office the hospital or surgeon or a solicitation call. We are seniors and CenturyLink has made our lives a total zoo. The first call I made they said nothing was changing They LIE.