QVC review: shipping cost refund

I returned four pair of jeans and purchased them on easy pay. They did not fit so I sent them back using their $8.95 return postage label. When I checked out my return on their website I noticed my refund was short by $12.00 plus the $8.95 postage. I called customer service and was told they no longer return the shipping fee to the customer unless the item is defective. Customer service told me they quit giving back shipping costs in February 2013. I am outraged. They kept $12.00 of my money plus charged me the $8.95 return label. QVC has lost a customer. The upper management at QVC are ignorant and they care about the bottom line instead of happy customers. Shame on you QVC!