QVC
Reviews and Complaints

I tried to purchase a computer through Qvc using the easy pay option, I kept receiving a declined notification over and over so I called customer service and they told they weren't allowed to tell me why it was declining my card, so I called my bank and it already had a Qvc pending purchase on it. Apparently one of my attempts had actually went through and I was attempting to charge it multiple times but I wouldn't know that because the agent didn't inform me of it, I also never received any form of notification/email saying I even had a pending order.

When I finally did receive an email saying thank you for your purchase days after I made it, I click the link in the email to check my order status and my account has been suspended so I call customer service and they ask "who is ____" ( it was my sister's name), so I said " my sister" she informed me that my sister owes a Qvc debt which has to be paid before I can make a purchase because it goes by address we live in a mobile home park, my sister lives on an entirely different lot, I have my own home which I pay rent on. I informed her of this and that my lease/lot number are different than that of my sister and she had to send an email to cooperate which will take about a week to ask if I can get my account reinstated.

They are treating me like I owe them a debt because of a family member past debt and like they're doing me a favor by letting me purchase an item from them, terrible customer service, terrible response time and terrible ethic, why are they allowed to even tell someone who is not my sister that she owes a debt to them in the first place? Maybe if or when they do reinstate my account I most likely won't be trying to purchase anything further from them.

Just got a Q-Card. Already rotten customer service on my very first order.
Paid for skin care kit on 1/22/2014, it is now six days later and there is zero UPS tracking information that it has even left QVC warehouse! Usually receive HSN, Amazon and other online orders 3-4 days after ordering. QVC online says the "estimated delivery date" is February 5th -- 14 days to DELIVER? Spent 25 minutes on hold for "customer service" and the woman said she couldn't help at all. I am paying for prompt delivery AND for ongoing tracking information. I asked the woman if this is what I should expect from every QVC order -- 2 weeks to deliver? No tracking info? 25 minutes on hold? No help or apologies? She said "no, " I could contact UPS. I said NO, that tracking info is supposed to be on your website as part of the usual and customary customer service you promise and every other online retailer provides when sent by UPS. Think, if it ever arrives, I will request a full refund of the purchase price and my return shipping and close the account (and send it back). Unbelievable!

The company Qvcs.org recently charged me for $30, and I have no idea for what. I found their customer services phone number and tried to call them. Their phones were busy, but one day I spoke with a lady, who promised to return money within 4 days. I haven’t received money and never heard from this company again. Please leave comments about this website, because people should be aware when they deal with such irresponsive people.

First Ive been a customer since I am 19. Im 36 now. It started with my packages getting delivered to a similar address in a nearby town, and having to fight the charge. Then they deliver stuff that can MELT (makeup) in 100 degree weather and customer service people can be nasty. Then I bought 2 Royal Place rugs and I have owned them before so I didnt forsee any issues, but these are completely falling APART! My other rugs were atleast 8 yrs old and looked brand new. These look like they are 15 yrs old and they are maybe a year. When I called they basically told me royal palace is a qvc brand and too bad. Sorry deal with the waste of over 600 dollars. My packages come and its obvious they have been opened. I actually got one that had all the lotion removed from the tubs! Or they dont come at all and my returns conviently get lost. and the best... They return the wrong items... Does anyone actually read the slips in the box. Its so annoying... Then they have the nerve to send me a letter stating I have a very high return rate and well they dont like that! Seriously! Fix the issues and stop blaming me.

DO NOT BUY FROM QVC.com-I was a loyal customer for 15years at least. Have a lot of jewelry, household products, clothing products
etc spent tens of thousands over the years. Then I order garden plants a few years ago. They all arrived dead. I called customer service and offered to send all these dead plants shipped way earlier than they should have been. Customer service told me that they don't accept perishable items back to just throw them out. Shockingly, I ordered a different type item in Spring on was told my account had been suspended for too many returns of perishable items. I explained that these items arrived dead and I would have been happy to return them for evidence if necessary. It was a pain to have all these boxes to bundle up and dead plants in the garbage.
Then about a week later I got a letter from QVC Headquarters telling me I will permanently be bared from shopping with them.
I was angry, but never looked at there shows again. A few weeks ago (after 3 years) a friend of mine, a Jewelry designer had her showing on QVC. I called customer service and ordered a very special piece. They opened a new account for me and gave me a new customer member number. The next time I looked at my order status I couldn't access my account (account suspended was written across the top of the screen). I had also order a small item that I did receive and naturally was billed for. So, when my friend was on again I ordered an item no longer available for my birthday present. The order went through and I put a few other items on a wish list.
The next day I went to check when my item might ship. Once again, Account Suspended!
So much for self proclaimed Great Customer Service. How can you have a double standard. Items are returnable with no questions asked thirty day guarantee for some customers not all. SHAME ON YOU, QVC are thieves.

QVC states they will not charge your credit card until the order ships but hello that is not true. I check my bank statement daily and I was charged something for an item that was not even shipping for 2 weeks.When I called they stated not to worry it is in pending on my bank and if it does not go through the bank will take it off in a few days. Well a few days is a lot when it had a high price tag.They seemed to not care and when I spoke to a friend she said the same thing happened to her.Holding up your money for any period of time is wrong. And the pending took more than a few days to reverse.

I placed an order on the 11th, rec'd a confirmation on the 12th, on the 13th I logged on to see if it had shipped and the order wasn't there and then I got kicked off the site. I thought they were having issues with their website so I called and was told that my account had been suspended due to past due easy pays. I had no idea what they were talking about but finally they mentioned the date and I realized they were talking about 2 purchases I had made when my bank had a security breach and we had to change debit cards - I called QVC at that time and thought it was taken care of on the new debit card but they say no. I am waiting for information where I can check this out. In the mean time they have charged me the first easy pay on this order they are refusing to send. They were extremely rude and I was just trying to get all this cleared up. If I owe them that money I will pay it --- after I am sure that I do owe it --- I would like to receive what I ordered but if not they need to refund the $50 they have already charged me with for that order they are refusing to send. They were astoundingly rude -- No matter how good the products may be or the ease of paying using the no-interest easy pays I will not purchase products from a company that is this abusive to me. They charged my card two days AFTER they told me they weren't sending the product - sounds dishonest to me. Don't order from them - other places have the same products - just turn the channel.

QVC has really slipped in their "customer service" lately. Things being sent that weren't ordered, waiting one month to get your refund on a returned item and the very frequent incorrent amount refunded to your card (always in their favor of course). Also, there have been several items that have been ordered and received damaged lately. Then the hassle begins with customer service. It can take dozens of calls just to handle the return of one damaged item. Then instead of refunding your card they give you a merchandise credit. And of course, anytime you have a problem with customer service comes the famous "we'll have to let corporate take care of it" Which is some kind of code for it will be another three weeks before it gets handled if at all. My advice stay away from them. They have become rip off artists. Oh, and so much for their no hassle return policy. One day past 30 days and they'll just mail your item right back to you. No refund for you.And you're not allowed too many returns either. It's one big scam for people who are lonely or housebound to suck you in like you're their friend or something just to get you to buy, buy, buy.

My complaint is that QVC stated that they will give me back what I was charged for any products bought.

They said that they will give me back my shipping and handling.

They gave me back their shipping and handling but not mine.

Because it did not fit well, I had to pay extra to send their product back.

I think they should have sent me a return shipping label that covered my shipping cost.

I feel that a lot of people are being taken advantage of because it cost too much to send the items back.

I requested for them to send me back my extra shipping cost. I have had no response at this time from them.

I will stop shopping on QVC if they continue to not send a return label with original shipments.

PLEASE, don't use QVC. What a scam they have. I bought a HP (mistake) computer 1 year and 3 day ago. My key board stopped working. QVC wont help me because I am over by 3 days...So my computer that costs 699.00 is worth less now...Thanks for the customer service QVC.. If I can convince one person not to buy from QVC. Its worth the loss to my family...Please send me an e-mail about any problems with QVC. I AM THINKING OF TAKING THEM TO SMALL CLAIMS COURT. [protected]@comcast.net

I am so tired of receiving bills from QVC/GEMB that are always late and show an amount past due. I never receive a bill on time and I am never notified by email, phone, or postal mail that I have a payment upcoming so I can pay it ON TIME and not accrue past-due amounts. I have other things going on in my life that are important and need my attention; I do not need to babysit companies that use fradulent practices to obtain money from their patrons. It certainly doesn't make these companies attractive to prospective clients. Does anyone care to check into these companies' accounting procedures? I guess not, since there are so many complaints against both companies and no actions have been taken to rectify the problems. I refuse to pay past-due amounts and will continue in this fashion. They don't care about me, why should I care about them? I have nothing to lose, since my credit score is already a mess. I have no actual "credit cards" and do not plan to apply for any, I have a steady income due to a disability and, frankly, I do not care to play "the money game" these companies use on unsuspecting individuals. As the saying goes, "you can't get blood from a turnip." Thank you, Lisa Warner

I ordered an item send to my daughter in another state. She returned the item. We have been 4 months trying to get the money back. She calls customer service and they tell her they have credited my credit card for the amount. I call QVC customer service and they tell me the amount has been credited to my credit card and I should call them. I call the credit card company and they tell me they have NOT been credited. I have to call QVC back and they tell me first that they sent a check to my daughter and then that her account has a credit. I insist they either send a check or credit my card as she doesn't buy anything from them. They assure me they will but they assured me a month ago that they would credit my account. I am finished with them. I just want to sit down and cry today.

The customer service reps at qvc are not what they use to be! I don't know where they are getting these people from but, they are some of the most hateful people that I have ever encountered in the short time that I have been doing business with them. So far I have not had a bad experience with those at hsn, but the ones at qvc are something else. Its gotten to the point that I don't really like having to deal with them. What happened to the nice people that use to work at qvc?

This Mattress was seen on tv, QVC sales I called and set up an order, with payments coming from my checking acct. for I think 6 months. My body sink into the mattress, it's even hard to turn over in bed, my back and legs has been giving me trouble every since I have had it, and I don't know how to contact the company. I am 74 years old and could use a bit more confort than what I am getting, would like to have this mattress picked up, it's well padded and cleaned. purchased in December 2010

One more thing my wife ordered from these people, one more overpriced piece of junk that doesn't work. This time it was an ionic air "cleaner", that not only didn't clean anything, but kicked out so much ozone that it burned your throat. Then there was the vacuum that could be purchased elsewhere for half the price, that broke down the second time I used it because the plastic bearings in the brush roll (yes, plastic bearings) melted! Then there were the way overpriced fuzzy clothes hangers that don't allow clothes to hang straight and collect tons of lint so bad that they are unusable. And then there was the overpriced, outdated TV that I wouldn't even let her take out of the box. I surprised these hucksters are still in business with the amount of junk I send back to them. They make sure that their TV station is always there no matter what level of cable you get, there it is, always on a low channel, waiting for gullible people to give them their credit card number. Anyone know how to block this channel (and HSN)? Come on, I know there are a ton of guys out there that feel my pain.

I am a brand new customer with qvc, I ordered Melania Trump jewelry to the tune of $500 total (yes they charged me tax) the shipped the watches and bracelet which were too big i sent them back, but nothing else came. Called 2/12 cust svc says they closed my acct because they could not verify info, im like what the? i have an american express gold card for cod's sake! (thank God with amex you can go online and dispute charges) so they cancelled all my other items which were for my birthday, and never ever sent me a notice or called me. they want me to fax corporate or write a letter, i'm like yeah when pigs fly! can you tell i'm from boston? heehee Down with QVC! And they are going to try to charge my credit card for shipping! i dont think so...

After ordering a tv in Dec they claimed we would receive it on FeB 7th, we never heard anything from the delivery company and keep calling QVC. They said "we have till the 7th" . On the 4th we called and they said the delivery company canceled because they couldn't reach us, that was later changed to "we canceled"! Both are lies! no one spoke to us, QVC has claimed to have this at there corporate level. And will contact us. Again no one has! What a bunch of frauds! I will buy somewhere else thank you very much. Once again even in a bad economy, companies show they do not care about the customer.

I did a search for a bath and body gel Philosophy Red Fishy. It came up on the QVC search page as $Special Price $ 22.73. I hit “add to cart” and it come up at $25.00. Not a big difference but with Shipping at over $5 it was. I printed the page and saved it and sent an email to QVC asking for the special price. They did not respond to me until they had fixed the page and told me I had watched the video which listed the special price. I watched no video and had the print out to prove the price but they refuse to answer me further. Just an example of bad customer service…imagine if you really need them to help you.

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Been having some problems with QVC. I have been using them for some time and never had any complaints but lately i am having a billing dispute on a purchase i made and i cant seem to get anyone on the phone to speak with about this. Is their a main number to call where they can answer questions from customers about prices and exchanges. I like using them but i need to be able to speak to an employee when i have a complaint.