QVC’s earns a 1.5-star rating from 1 reviews and 187 complaints, showing that the majority of shoppers are dissatisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
scam
After shopping on line for a Christmas gift, my checking account has been billed 3 times for 11.95, when I call their phone number they ask for more credit card info, and a pin/account number, yet my bank does not even have a phone number for these creeps, why TF hasn't the Fn gov't done something about these jerks, if I could get a physical hold of just one of these folks I'd educate them on just how wrong it is to steal!
The complaint has been investigated and resolved to the customer’s satisfaction.
misleading/dlatantly false shipping estimates
http://www.ftc.gov/ftc/contact.shtm
The complaint has been investigated and resolved to the customer’s satisfaction.
I used to order from QVC until I started receiving items that had been used and returned by other people. Handbags with hair brushes, hair and crumbs in them and toothbrushes that were opened and looked used. I even had them send me an e-mail asking me to return a wine opener that was given as a gift because it was defective. I think that you should get something that is NEW shipped to you and not something that someone else has already used. After all, I am paying for a new product, I am not buying something from a garage sale and I did not offer the return policy that they have, they did. If this were the case, then QVC should advertise their items as used. I think that it is false advertisement when you send a person a used item when they are paying for a new item. I don't shop QVC any more for this reason and the fact that many of their items are of very poor quality and end up getting returned anyway. I would rather see what I am paying for and know that it doesn't look like a rummage sale item, especially when I am going to give it as a gift. Just wanted to put this out there.
WE POSTED THIS IN EVERY YAHOO BLOG, AND WE SPOKE TO N.B.C. T.V. AND THEY ARE LOOKING INTO DOING THE STORY...ALSO YOU REFUSED 3 WAY CALL WITH DELL, AND DELL REP TOLD Q.V.C. THAT THEIR SOLUTION WAS UNACCEPTABLE. DELL IS LOOKING INTO THIS MATTER AS YOU COMMITTED FALSE ADVERTISEMENT...HERE IS THE BLOG...
DON'T BUY FROM Q.V..C., THEY GOT CAUGHT SELLING OBSOLETE ITEMS AS STATE OF THE ART, IN COMPUTERS. WE HAVE PROOF & ARE INFORMING THE PUBLIC. THEY WERE SELLING NOTEBOOKS AS BEING BUILT TO ORDER, BUT WERE IN FACT BUILT OVER A YEAR AGO AND STASHED IN THEIR WAREHOUSE...DON'T BUT FROM Q.V.C THEY REFUSE TO RECTIFY THE SITUATION AND NOW WANT US TO RETURN COMPUTER FOR NEWER MODEL, BUT WILL NOT SEND IT TILL WE RETURN OBSOLETE ITEM. THEY GOT CAUGHT & ARE TRYING TO KEEP US QUIET FOR THIS NEW MODEL. WE WOULD RATHER INFORM THE PUBLIC NOT TO BUY FROM Q.V.C AS THEY GOT CAUGHT SCAMMING...WHO KNOW'S HOW MANY OTHER TIMES THAY HAVE SCAMMED THE PUBLIC WITH THEIR ITEMS? PUBLIC BEWARE...DO NOT SHOP OR BUY FROM Q.V.C.
First of all, learn how to proof-read. Second you need to look up the work ESTIMATED, it doesn't mean definite. Most companies have a shipping time frame of 7-10 days (which it seems as if you are in it). Your complaint is only valid if you don't get it by Christmas. And if you don't, QVC only has to refund shipping costs. It doesn't actually sound as though you were lied to at all. Seems to me like you just want to put up a fuss about nothing. Sit back and think a little harder about what this will do to your life in the long run. Again, I would like to stress you use your computer to look up the term ESTIMATED.
screwed me twice
I ordered a Samsung tv from QVC using a prepaid debit card (Walmart) and everything was fine till I got a call a few days later explaining they didn't accept prepaid debit cards (nice of them to process it though). I canceled my order, but asked if I could use my bank debit card. They said yes, they accept those. So after waiting TEN days for them to return my money I deposited it and ordered a Philips tv I liked. I called 4 times over the last few days every time being told the order was fine. They told me yesterday it had processed and authorized and I would get the tv Friday. Tonight I noticed the charge dropped off my account so I called my bank. They said QVC canceled the order. ###s! I called QVC and checked online and both say my order is shipping and I will get it Friday. This is the second time. Screw them. I am ordering it from Newegg in a few months for cash like I should have in the first place. QVC is just out to make interest off our money. I've shopped with HSN and Shop NBC in the past without incident. In a few weeks QVC has shown me that this is a scam on their part to make interest off holding our money for weeks on end without delivering a product. It's wrong. I could have used that money elsewhere but now I have to wait 30 days for a refund or try to get my bank to reverse the charges. My mission right now is to warn as many people as I can on as many sites as I can. Maybe by making them lose business they will stop screwing people.
The complaint has been investigated and resolved to the customer’s satisfaction.
QVC rejected Qcard which they promote on air and in writing. Synchrony Bank saiod the card has a zero balance. QVC is owned by Qurate Retail.
qvc has been unresponsive to my satisfaction concerning their rejection of my q card orders even though they publicly promote the card. I made a conference call with qvc and Syncrony Bank during which the bank said I owe them no amount of money at this moment and am in excellent patronage. qvc is a part of Qurate Retail. Unresolved at this time.
I will never buy from QVC again. I was a customer for over 12 years. I can’t believe it. I checked my account the other day waiting for a computer to ship and the order was canceled. I called customer service three times and got three different answers, none of which made sense. They now have removed my access to my account and I can’t get anyone from QVC to call me back and explain why. I have no letters I have no information from them. They are disgusting company and I will never ever buy anything there again, or except a gift from anyone that shops at QVC . They should be ashamed of themselves. They are despicable.
I also am not happy with my order's with QVC And Cottage Farmer's ... To many False infor and Plants never do as they say they will ! My whole front yard was redone with cottage Farmers Day Lilly's was told they will bloom all summer and fall ... Wow that was a joke I did all the work to have these Beautiful Follows and maybe just maybe half bloomed and that was for a month in May I think ! Mimi Rose will I had to order them 2 time's and the color tag's was gone on the last order and the first order was almost dead ... Long story short I have order a lot of thing's from here and been very very unhappy with the last year ... Nothing grow my touch lilies Never Grow Yard Looked Like Crap after I tryed so Hard !
Really think I will try My Luck With Local Here ~~~ Good Bye Cottage Farm Saving My Money !
Joe and Tammie Weaver ..
Why does QVC charge $3.00 shipping a package and I'm made to pay $10.00 to send back plus they charged me an extra .99 cents? They have also screwed me on charging me something in which was already paid for! Once I get this mess straightened out, I'M DONE WITH QVC! They SCREWED ME ONCE BUT IT WILL NEVER HAPPEN AGAIN!
always suspected - shop hsn - but before you buy anything from anyone go to the website for the company that built the product - check the price, check the model number --- be sure it is the best price and that the model number is a current model number - check on bestbuy.com etc. check several places before you actually purchase - but don't buy from qvc
WE POSTED THIS IN EVERY YAHOO BLOG, AND WE SPOKE TO N.B.C. T.V. AND THEY ARE LOOKING INTO DOING THE STORY...ALSO YOU REFUSED 3 WAY CALL WITH DELL, AND DELL REP TOLD Q.V.C. THAT THEIR SOLUTION WAS UNACCEPTABLE. DELL IS LOOKING INTO THIS MATTER AS YOU COMMITTED FALSE ADVERTISEMENT...HERE IS THE BLOG...
DON'T BUY FROM Q.V..C., THEY GOT CAUGHT SELLING OBSOLETE ITEMS AS STATE OF THE ART, IN COMPUTERS. WE HAVE PROOF & ARE INFORMING THE PUBLIC. THEY WERE SELLING NOTEBOOKS AS BEING BUILT TO ORDER, BUT WERE IN FACT BUILT OVER A YEAR AGO AND STASHED IN THEIR WAREHOUSE...DON'T BUT FROM Q.V.C THEY REFUSE TO RECTIFY THE SITUATION AND NOW WANT US TO RETURN COMPUTER FOR NEWER MODEL, BUT WILL NOT SEND IT TILL WE RETURN OBSOLETE ITEM. THEY GOT CAUGHT & ARE TRYING TO KEEP US QUIET FOR THIS NEW MODEL. WE WOULD RATHER INFORM THE PUBLIC NOT TO BUY FROM Q.V.C AS THEY GOT CAUGHT SCAMMING...WHO KNOW'S HOW MANY OTHER TIMES THAY HAVE SCAMMED THE PUBLIC WITH THEIR ITEMS? PUBLIC BEWARE...DO NOT SHOP OR BUY FROM Q.V.C.
poor service
I ordered a Samsung tv from QVC using a prepaid debit card (Walmart) and everything was fine till I got a call a few days later explaining they didn't accept prepaid debit cards (nice of them to process it though). I canceled my order, but asked if I could use my bank debit card. They said yes, they accept those. So after waiting TEN days for them to return my money I deposited it and ordered a Philips tv I liked. I called 4 times over the last few days every time being told the order was fine. They told me yesterday it had processed and authorized and I would get the tv Friday. Tonight I noticed the charge dropped off my account so I called my bank. They said QVC canceled the order. ###s! I called QVC and checked online and both say my order is shipping and I will get it Friday. This is the second time. Screw them. I am ordering it from Newegg in a few months for cash like I should have in the first place. QVC is just out to make interest off our money.
The complaint has been investigated and resolved to the customer’s satisfaction.
WE POSTED THIS IN EVERY YAHOO BLOG, AND WE SPOKE TO N.B.C. T.V. AND THEY ARE LOOKING INTO DOING THE STORY...ALSO YOU REFUSED 3 WAY CALL WITH DELL, AND DELL REP TOLD Q.V.C. THAT THEIR SOLUTION WAS UNACCEPTABLE. DELL IS LOOKING INTO THIS MATTER AS YOU COMMITTED FALSE ADVERTISEMENT...HERE IS THE BLOG...
DON'T BUY FROM Q.V..C., THEY GOT CAUGHT SELLING OBSOLETE ITEMS AS STATE OF THE ART, IN COMPUTERS. WE HAVE PROOF & ARE INFORMING THE PUBLIC. THEY WERE SELLING NOTEBOOKS AS BEING BUILT TO ORDER, BUT WERE IN FACT BUILT OVER A YEAR AGO AND STASHED IN THEIR WAREHOUSE...DON'T BUT FROM Q.V.C THEY REFUSE TO RECTIFY THE SITUATION AND NOW WANT US TO RETURN COMPUTER FOR NEWER MODEL, BUT WILL NOT SEND IT TILL WE RETURN OBSOLETE ITEM. THEY GOT CAUGHT & ARE TRYING TO KEEP US QUIET FOR THIS NEW MODEL. WE WOULD RATHER INFORM THE PUBLIC NOT TO BUY FROM Q.V.C AS THEY GOT CAUGHT SCAMMING...WHO KNOW'S HOW MANY OTHER TIMES THAY HAVE SCAMMED THE PUBLIC WITH THEIR ITEMS? PUBLIC BEWARE...DO NOT SHOP OR BUY FROM Q.V.C.
hold on bank acct
I placed an order on the 15th of August then saw the same product that came with a kit on the 16th. They said "no problem we'll cancel the order and reorder ” what they didn't say was that there was a hold on my account for the first order. So when they did the reordered they put another hold on my account. There were two holds for 7 days and here come the hurricane of overdraft fees; I couldn't even transfer money from my savings account because the bank only allows 6 transfers. Well I called on the 18th sent over a fax from my bank to corporate to req a refund on the OD/Fees and it was denied.
After my 3rd call for the day which was August 19th at 3:00pm central time and another trip to my bank and while I was at the bank then finally a customer service rep gave me the number to corporate, this is all after asking earlier and being told that corporate does not take inbound calls and they have no phone number. So to my surprise the customer service lady told me that they canceled my order. This was with out my knowledge. Customer service told me they tried calling and someone said "there is no Melinda at this number, helloooo "it was my cell phone" every time I called they knew exactly who I was before I could tell them who I was!
Well after leaving a message for a priority call back the next day which was the 20th, I finally received my priority call back on on the 24th of August I spoke with Inez in corporate and she told me that QVC could not verify my account information?!?! but wait on the 18th I sent them a fax from my bank about the overdraft fees so besides all of the chaos I still had a hold on my account for the reorder that they canceled, I am still out 180.00 and no product, Inez said that they would not refund me the OD/Fees, nor would they discount the product 180.00. And I could not sign back up with QVC with out clearing "this up" which “they” caused. So basically what she is telling me is that an inquiry for their product cost me 180.00! HOWS THAT FOR CUSTOMER SERVICE! I work of the police department here in Austin and am also a part time Mortgage Loan officer (#81766 TRMLO) and you bet your 180.00 worth that EVERYONE WILL KNOW WHAT HAPPEND FROM NEW CLIENTS THAT I WORK WITH IN THE INDISTRY TO CITIZENS WHO ARE VICTIMS AS I AM!
This was unfair to me it the worst way possible, I don’t have 180.00 to throw away and I worked really hard to get this money to buy the camera, I really was excited to receive this product and be able to flex pay, I currently have an account with HSN and have no problems, I strongly suggest QVC start training there customer service reps to disclose the “HOLD” to your average consumer when one needs to cancel an order.
The complaint has been investigated and resolved to the customer’s satisfaction.
WE POSTED THIS IN EVERY YAHOO BLOG, AND WE SPOKE TO N.B.C. T.V. AND THEY ARE LOOKING INTO DOING THE STORY...ALSO YOU REFUSED 3 WAY CALL WITH DELL, AND DELL REP TOLD Q.V.C. THAT THEIR SOLUTION WAS UNACCEPTABLE. DELL IS LOOKING INTO THIS MATTER AS YOU COMMITTED FALSE ADVERTISEMENT...HERE IS THE BLOG...
DON'T BUY FROM Q.V..C., THEY GOT CAUGHT SELLING OBSOLETE ITEMS AS STATE OF THE ART, IN COMPUTERS. WE HAVE PROOF & ARE INFORMING THE PUBLIC. THEY WERE SELLING NOTEBOOKS AS BEING BUILT TO ORDER, BUT WERE IN FACT BUILT OVER A YEAR AGO AND STASHED IN THEIR WAREHOUSE...DON'T BUT FROM Q.V.C THEY REFUSE TO RECTIFY THE SITUATION AND NOW WANT US TO RETURN COMPUTER FOR NEWER MODEL, BUT WILL NOT SEND IT TILL WE RETURN OBSOLETE ITEM. THEY GOT CAUGHT & ARE TRYING TO KEEP US QUIET FOR THIS NEW MODEL. WE WOULD RATHER INFORM THE PUBLIC NOT TO BUY FROM Q.V.C AS THEY GOT CAUGHT SCAMMING...WHO KNOW'S HOW MANY OTHER TIMES THAY HAVE SCAMMED THE PUBLIC WITH THEIR ITEMS? PUBLIC BEWARE...DO NOT SHOP OR BUY FROM Q.V.C.
I cancelled my auto-ship and received an e-mail confirmation from QVC. three days later, the auto-ship was shipped to me. I returned it unopened using the pre-paid return scan form. From the time it was sent to me and returned, 10 days had elapsed. However my bill stated that I owed $29 in 'late' payment fees and $4.95 in financed charges.
Not only was QVC erroneous in sending me this product, it then had the audacity to charge me for lateness but I was not. Customer Service state they have 'new rules' and won't speak to consumers; we have to talk to the bank who hold the Q-Card! Why have customer service and a number if they are not going to talk to you. Why put you to a foreign debt collector? Where is the written letter stating these 'new rules.' How about e-mailing it. Totally disgusted and frustrated with QVC. Cancelled membership. Taking legal action against the fraudulent charge.
Qvc done the same thing but I was charged twice after I changed the shipping method caused over $300 in overdraft fees. I called corporate faxed bank statement and 24 hours later I was refunded the whole amount. I am very happy with there customer service. This is just what happened for me, but I feel there were very fair.
It seems like you could have figured out a way to transfer money to your bank account. I don't know of banks that say no to a transfer of savings to checking. It seems a bank should have not given you the overdraft fees on a hold. Find another bank pronto!
bait and switch on product offer
I ordered a set of pans from QVC. The product id, description and picture stated that the pans would be blue. When the package arrived, the pans were red. The description has now changed on the website to say that the pans are red but the picture remains blue.
Not an expensive set of pans.
Not a big deal and I can live with the red ones.
What is frustrating is the 'bait and switch' tactics they used.
While looking for this specific set of pans, I located them locally and at two other online retailers. I specifically ordered them from qvc.com because they offered the BLUE ones. The price was 5 dollars higher and I would have to have them shipped.
If I wanted red, I would have bought local, saved the 5 bucks and the $7.47 shipping and handling.
Annoying...
I will NEVER do business with QVC again and will advise everyone I meet to do the same. Bad business.
WE POSTED THIS IN EVERY YAHOO BLOG, AND WE SPOKE TO N.B.C. T.V. AND THEY ARE LOOKING INTO DOING THE STORY...ALSO YOU REFUSED 3 WAY CALL WITH DELL, AND DELL REP TOLD Q.V.C. THAT THEIR SOLUTION WAS UNACCEPTABLE. DELL IS LOOKING INTO THIS MATTER AS YOU COMMITTED FALSE ADVERTISEMENT...HERE IS THE BLOG...
DON'T BUY FROM Q.V..C., THEY GOT CAUGHT SELLING OBSOLETE ITEMS AS STATE OF THE ART, IN COMPUTERS. WE HAVE PROOF & ARE INFORMING THE PUBLIC. THEY WERE SELLING NOTEBOOKS AS BEING BUILT TO ORDER, BUT WERE IN FACT BUILT OVER A YEAR AGO AND STASHED IN THEIR WAREHOUSE...DON'T BUT FROM Q.V.C THEY REFUSE TO RECTIFY THE SITUATION AND NOW WANT US TO RETURN COMPUTER FOR NEWER MODEL, BUT WILL NOT SEND IT TILL WE RETURN OBSOLETE ITEM. THEY GOT CAUGHT & ARE TRYING TO KEEP US QUIET FOR THIS NEW MODEL. WE WOULD RATHER INFORM THE PUBLIC NOT TO BUY FROM Q.V.C AS THEY GOT CAUGHT SCAMMING...WHO KNOW'S HOW MANY OTHER TIMES THAY HAVE SCAMMED THE PUBLIC WITH THEIR ITEMS? PUBLIC BEWARE...DO NOT SHOP OR BUY FROM Q.V.C.
I agree that QVC's selling tactics are questionable. I stopped doing business with them months ago. I can't honestly say they did a bait and switch with me. However, I have found their pricing on many items non-competitive. For many things (not all) you can go to the vendor's website and get the same item less expensive. The reason being is the vendors often provide free shipping. It is true that due to their buying power they can make special deals on sizing and/or kits. I have found, however, that I only use a few items in the kits so the value is not really there. I prefer to buy a specific, individual item right from the vendor. If the product is unique to QVC, I usually go to the vendor's website and many times they have a similar product. To each his/her own, but I do not really have much faith in QVC these days. This is only my opinion.
customer service and service not what it used to be
Previously when I've returned an item, it showed up on the order status within a day or so. Not this time. Now they are saying it could take 17 days to process. To be honest, I could have just returned it for a refund and ordered another one and received it faster. I had to return the item because it was defective. All they had to do was send me one that is not defective. 17 days? Come on. Also, if you check your order status they do not update this on a daily basis. You can order something on the 20th of the month and on the 25th it will still show that you ordered it on the 20th with no further info on the status. I've been shopping with QVC for approx. 8 years and in the past year their service has just gone downhill. I'm looking into HSN.
The complaint has been investigated and resolved to the customer’s satisfaction.
Order cancelled after I have used them for over 10 years.
If the product is poor- customers should be permitted to return-
Some will Candels come on for a short time but the other will not. This is from my last order from you.
I want my 6.95 returned back to my personal credit card and then all my personal info removed from this company
Please beware of QVC dirty selling practices.They don't stand behind their products and they try to keep your refund for the cost of return shipping.Not ALL return shipping fees are listed in the return section
I have placed an order today for two Lock n Lock items. My FIVE4U discount voucher was valid, it stated this as i was placing my order. When i went to check out, the FIVE4UVoucher was not shown at the checkout. Why was this?
I feel let down, and disappointed.
Miss Debra Baylis.
I purchased from pawfun April 15th and can't get an answer from them.where it is. I've.sent 10 emails and no answer but they chard my card April 15th
I ordered chairs from a QVC 2 for $19.99 and 2 more free.Now I’m assuming as many other people We’ve
been scammed. I just can’t believe this I will never order from QVC again
My husband an I wanted to buy a shedder from one of the show they had . It was on January 26,2023. It was a Indigo blue . E242075. They it was okay they took are name and address. Telephone number. I call on February's 24 2023 I asked were the shedder was and they said it was decline because of are passed history with the compny..
Once again another very small and light picture came crashing down off the wall. These were two incidents so I'm really angry about this false statement you're claiming about this product. I'm not sure if I can trust QVC anymore and that's a shame because I purchase a lot from you. Dianne Madison
Overview of QVC complaint handling
-
QVC Contacts
-
QVC phone numbers+1 (484) 701-1000+1 (484) 701-1000Click up if you have successfully reached QVC by calling +1 (484) 701-1000 phone number 0 0 users reported that they have successfully reached QVC by calling +1 (484) 701-1000 phone number Click down if you have unsuccessfully reached QVC by calling +1 (484) 701-1000 phone number 0 0 users reported that they have UNsuccessfully reached QVC by calling +1 (484) 701-1000 phone number+1 (800) 345-1515+1 (800) 345-1515Click up if you have successfully reached QVC by calling +1 (800) 345-1515 phone number 3 3 users reported that they have successfully reached QVC by calling +1 (800) 345-1515 phone number Click down if you have unsuccessfully reached QVC by calling +1 (800) 345-1515 phone number 0 0 users reported that they have UNsuccessfully reached QVC by calling +1 (800) 345-1515 phone number+1 (484) 701-2122+1 (484) 701-2122Click up if you have successfully reached QVC by calling +1 (484) 701-2122 phone number 0 0 users reported that they have successfully reached QVC by calling +1 (484) 701-2122 phone number Click down if you have unsuccessfully reached QVC by calling +1 (484) 701-2122 phone number 0 0 users reported that they have UNsuccessfully reached QVC by calling +1 (484) 701-2122 phone numberExecutive Producer+1 (484) 701-2590+1 (484) 701-2590Click up if you have successfully reached QVC by calling +1 (484) 701-2590 phone number 0 0 users reported that they have successfully reached QVC by calling +1 (484) 701-2590 phone number Click down if you have unsuccessfully reached QVC by calling +1 (484) 701-2590 phone number 0 0 users reported that they have UNsuccessfully reached QVC by calling +1 (484) 701-2590 phone number(800) 367-9444(800) 367-9444Click up if you have successfully reached QVC by calling (800) 367-9444 phone number 0 0 users reported that they have successfully reached QVC by calling (800) 367-9444 phone number Click down if you have unsuccessfully reached QVC by calling (800) 367-9444 phone number 0 0 users reported that they have UNsuccessfully reached QVC by calling (800) 367-9444 phone number
-
QVC emailsQVCsocialteam@QVC.com100%Confidence score: 100%
-
QVC address1365 Enterprise Drive Mail Code 330, West Chester, Pennsylvania, 19380, United States
-
QVC social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all QVC contacts
Most discussed QVC complaints
customer service and service not what it used to beRecent comments about QVC company
QVC and Synchrony's Communication Problem Caused Me Stress and Overcharges
Crazy Factory
1 review
The ROP Shop
2 reviews
Waz Shop
17 reviews
Shop Factory Direct
7 reviews
AJRichies.com
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.