Quiznos review: Service

I'm a regular customer of your and enjoy your product. Recently there has a been a staff change and the full time employee is what I would consider sub-standard in his service. Hes never present when I arrive and have to call for him to come from outback. When he does come from outback customers are met with someone who usually has a non branded hoodie up over their head and he rarely utters a word. He just stares until I begin to tell him what I want and which point he moves at a very slow rate. Each sandwich that I've had made by this person takes anywhere from 8-10 mins.