Quest Diagnostics

I went to the Quest lab at 7459 state Road 52, Hudson, FL 34667 to get blood work that was requested by my PCP. while getting blood work she went to look for a vein. For my own sake I like to watch cause that makes me more comfortable. As I could see the vein in the arm she had to poke me almost 5 times to get to the vein, after taking about 1 tube of blood she lost the vein. With the needle still in my arm she is swabbing it around moving it side to side which is making my arm shake really bad. She then gets upset and just says "come on now" as she keeping going side to side. As I'm obviously in a lot of pain she still continues and doesn't say anything asking if I'm ok. After 3+ minutes of her moving it side to side she gets the vein back and finishes. She then gave me an attitude stating "if it bruises I'm sorry". Her attitude didn't seem like she was actually sorry. The bruising started light. I thought it would be fine. It is now black and I have been made fun of and have been looked at because of it. From Friday until today, this bruise is getting bigger and bigger. I can still not extend my arm all the way without feeling a little pain. I am not happy with the service I was provided what so ever & it gives that location a bad reflection.

My annual exam is supposed to be of no cost to me. It was coded correctly at my doctors office as I got no bill from them. Florida Blue also says it was coded correctly. Quest Billed me $71.68 which I payed to avoid going to collections. Please refund my money.

Also, I was dissatisfied with Quest customer service in billing. See below exchange.

Apr 1, 2019, 2:05 PM
>>Please attach the explanation of benefits.
Thanks,
Kenyetta w

Dave Lott
Attachments
Apr 1, 2019, 2:45 PM
to Kenyetta

Hey Kenyetta!
FloridaBlue is saying that if Quest would change the code to preventive then it would fix the problem. Does that sound accurate? Attached is an explanation of my benefits.

Thanks again for your help!
David Lott

Dave Lott
Apr 4, 2019, 11:40 PM
to Kenyetta

Please reply. I need to know if this will be coded correctly. I need my money back. Thank you.

White, Kenyetta X
Apr 5, 2019, 7:57 AM
to me

Good morning just getting to this the billing department cannot change codes without the dr office permission. If that's the case than you will have to have your dr office call us and update codes.

Dave Lott
Apr 5, 2019, 10:41 AM
to Kenyetta

Again, my doctors office did code it correctly. Both my doctors office and Florida Blue are saying that Quest Diagnostic must have coded it incorrectly. incorrectly. I've 6 hours of my life trying to undo this snafu.
Please have your supervisor call me. [protected].

Dave Lott
Apr 12, 2019, 3:07 PM
to Kenyetta

Kenyetta, I have still yet to receive a call from your supervisor. Please reply. You have my money

White, Kenyetta X
Apr 12, 2019, 3:22 PM
to me

Once again, we can NOT change codes without your dr. office permission. They will have to call us to update your dx codes.

Once again. Please have your supervisor call me. [protected].

I need a way to connect your boss with the billing department of the doctors office because they say that they have coded it correctly. If my insurance agent needs to be included, then so be it. But you are not going to keep my money.

Dave Lott
Apr 22, 2019, 3:23 PM
to Kenyetta

Once again. Please have your supervisor call me. [protected].

I need a way to connect your boss with the billing department of the doctors office because they say that they have coded it correctly. If my insurance agent needs to be included, then so be it. But you are not going to keep my money.

Your boss please Kenyetta. You have lost the confidence in your service to me, a Quest customer.

Dear Sir or Madam:

I recently received a bill with charges for my blood test.
I used this laboratory before for many years, so I came to your company to get tested again.
As I understand it, Quest Diagnostics no longer accepts Horizon Blue Cross insurance, in which I am currently registered.
When I came to one of your laboratories located in Manalapan, New Jersey, I was asked to show my health insurance card, which even been scanned by one of your employees. I believe that I should be notified immediately that Quest does not participate in my insurance, and I will be responsible for paying for your services, like all medical institutions are doing.

I don't understand why your employees did not tell me that this institution does not participate in my insurance. During registration, they accepted my card, made a copy of it, and entered my information into the system.

I am certain of that one of the reasons to check patient's insurance information in order to be able to check whether this institution accepts it, and notify patients of the result of the verification.

I can assure you that no one even mentioned me that my insurance will not work. Otherwise, I would defiantly just go out and find another laboratory for blood testing.

I am sure that I am not responsible for the lack of professionalism of your employees; therefore, I am not obligated to pay this bill.

I respectfully request your office to look into this matter, and assist me in resolving it.
If you have any questions or concerns, please contact me at the phone numbers listed above.

Sincerely,

Boris Ponomarenko

On april 22, 2019 i visited quest at 3186 village dr, fayetteville nc to have blood drawn and submit urine sample. The doctor's office that requested the labs is downstairs from quest which is on the 2nd floor. I need those labs for another doctor appt and after 17 days no one has been provided a lab report. When i call 910-323-2514 there are 5 depts to choose and not one gives you the option to speak to someone that is alive & breathing. So thank you quest. Because of you i have nothing to take to my doctor. They will want labs. So will i have to have the same labs completed and pay again. Quest can't provide labs to the physician that ordered them but you made sure i got that bill. Quest sucks. Wish i had a choice and could use labcorp. Due to quest's failure i feel my fee should be waived. They did not keep their part of the deal.

I visit the same location all the time. It is usually on a Saturday which now I regret. Just in general conversation I asked the young lady if she always worked on the weekend. She explained to me that she had to work every other Saturday and that her coworker worked the opposite saturdays. I am just appalled at the fact that this company requires these girls to work every other weekend. I would bet money that their supervisors or even HR work any weekends. How sad are you to require this. Yes supervisors have more schooling and education no doubt but have you stopped to think that maybe they were not able to go to college bc if their family not having the income to do so. I not only will never come back on a Saturday I'm not going to use this lab again. I will no longer send employers for drug screening. I will also post on as much in social media to try and prevent more business with you. I hope some of quest will see this on Facebook Instagram twitter and newspapers as I don't mind spending money together word out. Why don't you think about how it would feel to give up the same amount of time with your family. With as many employees that this company has this is so uncalled for. You should feel ashamed.

At approx. 6:25pm Driver driving vehicle number 33628 out savannah GA area, was in a left turn lane to turn on to the I95 northbound in Richmond hill GA, intersection HWY 17 iI95 Northbound and driver decided to cut off a motorcyclist with only 30 feet or less of room causing the motorcyclist to have to lock up the bike to avoid collision. Very unsafe driving.

My pain management doctor told me in order to keep her license to dispense pain medication I must have routine drug testing by federal law, my insurance did not pay for this and Quest charged over 1, 000 dollars each time. I looked on there Quest direct website the test was 99.00, they will not reduce rates ran through insurance. invoice #" [protected], [protected], [protected]

On Thursday, February 28, I was sent to Quest Diagnostics location, 201 S. Buena Vista, Suite 125, Burbank, CA 91505. Upon arriving, I followed the instructions and soon the person came from the back to get me and two others. I felt like herded cattle. The woman (who didn't give me her name) yelled something toward my way, which I assumed meant to wait in the other waiting room down the hall. The waiting area had a taped sign on the door that stated to keep the door open at all times. The walls also were riddled with holes from previous items being hung there. A long time had passed, so I got up to stand in the doorway. She came out of room two which I noticed was the main workspace. There was another dark haired woman working across from the woman taking care of me. The woman taking care of me was heavy set and had hair dyed with Blonde and Carmel.
Once the woman found me in the system and keyed in my order, she was ready to begin. It was getting later in the afternoon, as I came straight from my doctors office. It was after 3:30 p.m. The woman of concern, once again didn't tell me her name. I asked several times and she said it so fast, I couldn't understand her. I had to tell her several times to slow down because I was having trouble hearing her. This was the first time I seemed to upset her. The second time came was when she was about to put on her gloves to begin. I asked her if she were going to wash her hands? She replied with, "I will if you want me to!" She turn returned to me and proceeded to look at a vein on my right arm that was the smallest one on my arm. BTW, I have great veins. She pulled out a huge needle. After moments of her not doing anything, I looked up at her and she chose a smaller needle. I guess we could call this number 3. She then proceeded to stick the needle in my arm, pull it back a little, then dig deeper until she got blood. The attached photos will show you the days that follow how horrible my arm looks and hurts. I think she does not need to work in this industry.
Neither she nor her coworker washed their hands at any point in time. They were constantly either touching their hair, noses or skin in general.
Another thing that surprised me was the fact that what appeared to be bloodwork of the day for many patients was each in their own bags, however, each bag was open and on the desk of the brown headed coworker leaving opportunity for contamination of all sorts to enter each bag.
Needless to say, I won't be back at this Quest location. I usually go to one closer to my doctor. The only reason I went here was because this location offers X-ray as well.

Hi,
I was driving north bound on I95 in Bridgeport CT behind driver 75674 during normal rush hour stop and go traffic. The car was swerving back and forth in the middle lane tailgating the car and box truck in front of it...the cars that were in both lanes next to it did not want to drive ahead of the quest car because they were driving so erratically. I'm not one to complain on sites but it was so bad and unprofessional I was appalled!

The phlebologist was not ready to do the procedure seemed totally unprepared kept opening and closing the cabinet drawing looking for bottles where the hell is the rack with bottles. Touching surfaces it not allowed for in a procedure. I guess you don't ever wash the hands even if you were asked, right? How do I know someone did not poop and then draw my blood there's no one there to oversee the operation. 2 When you go through a vein completely you carefully back and if you don't see blood you pull it and start some where else even a junkie know that much. You don't ream it sideways, up and down and in and out, because, you pierced it and it has to recover. You start some where else. Why don't you send your employee to a shooting gallery and watch the junkies so you can learn how to get it right. Now I don't what desease you have spread to me and I need a lawyer, why not. I think everyone should get a letter that received blood on 01/11/2019 at Oaks the regular girl is off and you put someone who is probably very scared and nervous and that's really shame but what about us. So think about about it tonight when go for steak at longhorn the cook goes and takes a nice bowl movement and put a swish, swish of hand sanitizer the picks up that steak and moves it around plate with his fingers. Oh wait, he required to wash his hands but Quest is not.

I had labs drawn in September of 2018. To my dismay, the insurance I had refused to cover some of them. I didn't realize at the time that the prices Quest gave me if I had to pay out-of-pocket were ridiculously over priced and unfair. They will not negotiate the pricing either.

IF YOU ARE PAYING OUT OF POCKET FOR LABS, OR YOU THINK YOUR INSURANCE COMPANY MAY NOT COVER SOME OF THE LABS,

DO NOT GO TO QUEST DIAGNOSTICS UNLESS YOU WANT TO PAY UP TO 10 TIMES WHAT OTHER PLACES MAY CHARGE FOR OUT-OF POCKET COST.

SHOP AROUND AND LOOK FOR REASONABLE CHARGES OR YOU WILL BE UNPLEASANTLY SURPRISED.

Quest continues its fraudulent billing practices. Recently I received a collection notice from Quest for over $1, 300. I had made a co-payment at the counter when my physician referred me in for blood work. BlueShield Ca had already settled the claim. Now, I am being billed for another $130.00. I already made the co-payment.

I have repeatedly asked my physician for an alternative to Quest. In reading the feedback regarding the company, it appears they had a class-action lawsuit on this topic and yet they continue the practice.

This evening I was driving home and the driver of vexhicle 75431 ( didn't get plate) was driving very recklessly. This occurred in reading Pennsylvania merging onto rt 222 and then again on rt 222. The driver accelerated toward me as I was merging into traffic I swerved back into side of highway. He then proceeded to almost rear end the car in front of me. We then merged into the bypass where he again was riding the car in front of him way to close having to apply brakes to slow down. He swerved into other lane and back into the lane ahead of the next vehicle he continued to ride the bumper of the next car until I got off at Lancaster ave ramp. He was still driving unsafely when I lost sight of him. At the rate of speed and recklessly driving he could hurt someone very easily especially in the dark and with holiday traffic. Unsafe driver needs to be reminded that his actions could cause someone to loss there life.

Cynthia, a home lab collector, was extremely disrespectful and rude. After having a heated confrontation with her, she purposely sabotaged my urine by throwing it away. I filled a urine cup over the tempature line, up to 30ml in fact. I requested she submit to the lab because I knew she was giving me a hard time because of our arguement (which is horrible customer service). I then called for another staff member to look at the amount and she poured the test out. If anything negative comes of this, I will be contacting an attorney. Does Quest even do background checks because this woman is nasty and rude.

Went to my appointment and waited over an hour and finally was told they did not have any orders from my doctor. I went home and called my doctor who immediately faxed over the order so I would be good the next day. I went back and the next day and told them the doctor had faxed the order over and I need to add an additional test from my onocologist Dr Mortazavi. He want a special test that he didnt think my primary would have on his order. He wanted to piggy back on Dr Zwolak's orders. When I checked in I told them that this request was to be added to Dr Zwolak's order. Again I waited over an hour and when the technician came he pull one small tube of blood and said ok you good to go. I said no I am not you only did the test I brought in to be added to Dr Zwolak's orders you need to find the orders. He went looking for them and said he found them miss filled under the day before. To make a long story short he did the original order and sent me on my way. They had all my billing info they made copies of both my medicare and my blue cross addn'l insurance. Now months later they are billing me for two separate visits when I should only be billed for one. I should be billing them for wasting my time.

Blood drawn in January 2018- confirmed Quest labs in Bethlehem, Pa was in my network for Highmark BCBS. Confirmed again in the office when I provided my insurance card to the tech. Since then, I have been receiving bills stating that my insurance denied and I am responsible. I have called over ten times to provide the SAME insurance information of my policy to many different customer service reps. I have spoken to Highmark as well who reassured me that they are billing incorrectly. Highmark rep called Quest with me on the phone, explained to them exactly how to do their job, and now I'm being told I'm being sent to collections?! This is fraud.