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1.3 479 Reviews

Quest Diagnostics Complaints Summary

34 Resolved
445 Unresolved
Our verdict: If considering services from Quest Diagnostics with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Quest Diagnostics reviews & complaints 479

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R
4:52 pm EDT

Quest Diagnostics lab results

TWICE I have gone to get bloodwork done with orders from my doctor that ask for the results STAT. TWICE I have received a call from my doctor stating that they never received the results and when they called to request them they were told they had no record of me ever being there...when I called I was told that my doctor was lying and no one ever called them. WORST LABORATORY EVER!

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10:26 am EDT

Quest Diagnostics wrong blood test, bad service

On June 5 I went to this location to do the blood test which my Gastroenterology doctor required. But the staff did the wrong test which was my obgyn ordered on April 2nd. I didn't find out until three weeks later.
So I called quest, most of the representatives hang of my phone after hearing my situation.
I called again today, they said that I signed on the test, it's all my fault. I was so mad. They don't provide enough training, their staff made mistake, so as a patient, I have to take full responsibility for all this.
Now I have to pay the services which I didn't required, and draw another 5 tubes blood.

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1:03 pm EDT

Quest Diagnostics driver robert in vero beach florida

Your driver Robert in Vero Beach Florida instantly had road rage and was yelling at me. He should drive and stay safe. not yelling at citizens. Can you please inform him to do his job and not start altercations with other drivers.
Road rage, on the other hand, is a criminal offense. You can go to jail for it. It is when a person commits an act of violence against another road user. ... A stressed person may begin driving aggressively but escalate to road rage when triggered by the actions of another driver.

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8:17 am EDT
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Quest Diagnostics the office itself

This office has no one at reception ever. They have only the computer screens to sign in. This would be fine if they didn't have a ring in system that requires that someone answer the phone to open the door downstairs. The best part is that the phone is apparently not working so they simply don't/obviously don't care if there are people waiting downstairs. So a group of people must gather by the door outside until someone leaves the building and we are able to come in. The. When we mention the problem of waiting 15-45min they act indignant as if it isn't their problem and has nothing to do with them. "Oh yeah the phone is broken" as if this is normal. This facility has no organization and is terrible patient interaction. They would do good with an office manager considering they are completely incompetent with simple things

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7:35 pm EDT

Quest Diagnostics lab. results availability/

Quest Diagnostics advertises a service whereby one's lab. results are accessed via internet.
It doesn't work!
Multiple attempts to sign up have proved fruitless.
This amounts to false advertising by Quest. It further causes much personal distress and concern of the "what are they not telling me?" type. It also raises doubts as to whether the lab.results are being relayed to the ordering physician and as to how reliable those results may be,

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4:52 pm EDT

Quest Diagnostics quest diagnostics in mount lebanon performed tests not included on doctor's script

Invoice Number 105416876Lindsay A Yarbrough, D.O.
My daughter's doctor, Lindsay A. Yarbrough, D.O., ordered a 10 panel drug test for my daughter, Sierra Miller (dob 5/28/95). The girl working in the Quest Diagnostics ordered a must more extensive drug test that was not required. I spoke with a manager in customer service and she removed all unnecessary drugs from the bill and told me she would resubmit it to my insurance company. The ten panel drug test was supposed to include the following:
Cocaine
Marijuana
PCP
Amphetamines
Opiates
Benzodiazepines
Barbituates
Methadone
Propoxyphene
Quaaludes

My husband called our insurance company and the revised bill was never resubmitted, and we just received a bill for $586.40. The manager called Dr. Yarborough's office to get a code since one did not appear on the original bill. My name is Lisa Miller and my phone number is [protected].

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4:13 pm EDT

Quest Diagnostics a horrible patient experience related to your billing practices

Here's a copy of the letter I sent their leadership team this afternoon after a horrific experience with their billing practices. Acronyms: PFS = Patient Financial Services and RCM = Revenue Cycle Management

Dear Quest Finance, Customer Relations and Customer Experience leaders,

Re: invoices XXX & XXX

I have to tell you how I as the parent of a patient feel having the recent experience of trying to work with your financial services call center today, after being exposed to your horrific policies.

I write you as a long time healthcare revenue cycle professional. I'm actually writing you from the HFMA Annual Institute where we have provider after provider (VP RCM and CFOs) talking about the major shifts they've made in their PFS processes to improve patient experience.

As you know, patients may have the best experience with the facility, diagnostic service and of course the caregiver and yet one bad experience within PFS and your NPS scores as well as the overall impression that patient has with you as a brand and an organization is ruined, potentially forever. I find myself in that very position, the very position that I've been hearing all these providers talk about - cannot believe I'm one of those patients. Especially knowing RCM and PFS as well as I do and trying to reason with your contact center team and yet no budging.

Here's the scenario - I was in a COBRA coverage period from 3/15 to 4/15 (dos was 3/22 so should have been covered). There was a snafoo with WageWorks/Cigna and your claim has been delayed (currently in denial status but there's an appeal in process and should be rectified soon). Nonetheless, I called in to first of all alert you that I'm working with the payer and secondly to understand if in fact I was to go into a self pay status, what discount you'd offer. Shockingly, you offer none - NONE! I was told by the first representative that "well we don't have a contract with you like we do with Cigna". WOW! You do realize that every provider EVERY provider offers a self pay discount. Health First, one of the providers who spoke here yesterday offers an across the board 75% discount. For the CFO on this thread - you can imagine how that policy has improved their bad debt and related expenses, not to mention improvement in NPS and overall PX. Their PFS team actually gets complimentary emails, flowers, etc - from what I experienced today I'm certain you get complaints routinely. As an fyi, Health First came up with the 75% discount through their general accounting data, it's a validated policy and in many cases above Medicare fees. Local providers in Chicago also offer anywhere from 50-75% routinely. Not Quest though.

In our situation, the labs were drawn from our Ped during a routine physical and they have not just Quest but LabCorp too. You can be certain the next time we chose for convenience to have labs drawn during our visit, we will be requesting/demanding they get processed through LabCorp having experienced this archaic policy. Believe it or not we do have a choice!

I then asked to speak with a supervisor/director - he joined the call and reaffirmed the same exact policy - no discount, no negotiation - just pay full price. I then offered him to pay, dollar for dollar what Cigna/Wage Works would have paid you in the first two claim attempts - he refused payment. I repeated it twice to make sure he understood what I was offering - the same dollars you were expecting to get paid had it gone through via the claim submitted - he refused to accept the payment! I explained that you would be in the exact position you want to be in and avoiding costs for collections, creating a very bad patient experience and increasing your bad debt - he simply didn't care.

So your policy screams you are not a provider that wants or apparently needs self-pay patients. It's simply unheard of and I'm horrified that this actually goes on in this day and age, especially hearing from your peers for the last 2 days how they are taking steps to improve patient experiences realizing the RCM/PFS practices are a huge contributor of horrible experiences, taking a great (or uneventful) care/diagnostic experience and turning it to a horrific one. Study after study (from Beckers to McKinzie) show how a great satisfaction rating at the point of care turns to a bad one after the visit (followed patients for up to 60 day post care) - that's all RCM/PFS practices!

I plan to share my experience everywhere I can - healthgrades, every social media outlet I can, Yelp, BBB and on and on. I will also share this with my providers so they are aware of how you're treating patients - given they actually offer a self pay discount and you don't and therefore, you're actually reflecting on them since they selected you to process my son's labs.

I urge you to change your practices - why would you inflict this type of treatment on patients? I guess because most don't know any better. Well it will become my personal mission to educate as many as I can on what they can and should ask for and demand. Your policy is the exact reason more than 50% of US citizens who file for bankruptcy and have their credit rating ruined...how does that make you all feel?

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questoverbills
, US
Jul 10, 2019 3:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the exact same experience. Here is what I was charged versus what my insurance company would have paid had it been covered.

insurance price individual price
test 1 10.16 148.48
test 2 14.23 119.24
test 3 18.77 108.19
test 4 27.66 103.49
test 5 27.66 103.48
test 6 10.44 95.62
test 7 11.44 76.49
test 8 4.08 52.87
test 9 6.13 45.50
test 10 37.53 229.47
168.10 1, 082.83

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6:30 pm EDT
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Quest Diagnostics front desk

June 20, 2019 h:12:25 pm We kept struggling to understand why the nurses did not call our name after registration process, arguing for more than an hour and fifty minutes, then finally I called manager on the phone (Eric) and telling us he was going to take care of the problem and promised to call us back. However he never did. One staff member rude & imperious & lacked appropriate interpersonal skills when I sought simple clarification/information. It was totally uncalled for and embarrassing. This is second time I have had an unpleasant experience using Quest and I now believe that staff education on social skills is called for - for your organization if the operation want to keep customers. One hour and 55 minutes wait time in waiting room. This was so unacceptable. And no one at the facilities has been able to identify the reason for. The head nurse on duty was really very rude to me personally and had very non supportive behaviour. Finally fighting, arguing and working my way to a new front desk attendant Douglas, we were able to move out of the facility. I was really very disappointed by the behaviour of the staff specially the front desk attendant who was really acting like a manager...
Myself I will never visit this location Patient Service Center again and will never recommend people also to do so as per my personal experience .

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8:54 am EDT

Quest Diagnostics outstanding service @ melrose ma quest diagnostic office

I visited the Melrose MA office at 12:15PM, with my spouse (whom needs a wheelchair to move about) for a 12:30PM appointment. Exactly at 12:30 George Patino opened the door and asked us in. We went through the electronic register and immediately went into the small but efficient exam room. After a few questions George Patino of Melrose MA Quest Diagnostic performed his duties. Although my wife has difficult veins, she had to fast for 12+ hours which led to some difficulties too her (rolling veins, venous insufficiency, etc.) was troublesome for George, however George tried as he did with many attempts (3) to stick her, yet there was no success. George used his medical knowledge and tried warming the area, use of tourniquets and stress ball activity to little effect! Then, George was successful after situating her arm in a contorted way and VOILA blodd appeared in the tube! George then went over the top by telephoning my wife's neurologist to see if the blood drawn would be acceptable for other tests she required. George Patino is an incredible asset for QUEST DIAGNOSTIC company. He is intelligent, caring and compassionate. A great human being and family man.

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5:36 pm EDT

Quest Diagnostics quest diagnostics front desk complaint

I arrived at the Scotts Valley, California Quest for a CBC test ordered by my internist who is with PAMF - Sutter.
As the Scotts Valley facility was closer than PAMF to where I live, and I had to fast 12 hours for the test, my doctor gave me the option to go to Quest in Scotts Valley, CA.
The doctor sent an order to Quest. I also went in person to the doctor's office to pick up a hard copy of the order so that there would be no question.
The front desk receptionist, ‘Bernie' has typically in the past been confused and not competent with processing insurance and my orders. Today was the last straw. Even though I had not only the sent order, but a hard copy, Bernie said she needed an address. I offered to Google it on my phone, although she was in front of a computer. She refused to process my order even though I had every comprehensive original paper work to support this. She said she would call, but then then said I would have to ask them for further information (?) I gave all that was possible! Then she said I would have to be on hold with them. I told her that was HER job, not mine as a patient. I lost all patience with her incompetence, unprofessionalism, and unwilling to help me facilitate my blood draw. I told her this was a pathetic situation that with all the orders and paperwork, that she still wanted ME to do her administrative legwork. I told her that she was lazy. (I have never told any business or health professional that before.). But she WAS! I was so angry. I drove miles away to SUTTER / PAMF, where I was greeted with smiles, and kindness. Within 5 minutes, my blood work had been completed there with no questions or irritation.
It is my strong suggestion that your Quest person retire. She is so very inept at what she is doing (or not doing). By the way, I have used Quest for years now, and I don't ever want to go back again.

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3:32 pm EDT

Quest Diagnostics bad driver

On Wed May 29, 2019, I was legally parked in Manhattan on 3rd Ave between 92nd and 93rd St. Upon returning to my car at 1:45 PM, I encountered a Quest Diagnostics vehicle with NJ plate XDZ-N41 (vehicle # 75975) double-parked with hazards flashing with no driver inside. I located a NYC Parking Enforcement officer who began writing a parking violation just as the driver returned. As I voiced my displeasure to the driver having to wait over 15 mins for his return, he only responded to me rudely with vulgar comments. He appeared to be carrying food and not picking up any lab packaging. I indicated that I had his vehicle number and was going to report him to Quest Diagnostics, he said 'go ahead' and continued to swear at me, when I clearly was in the right. The Parking Enforcement officer indicated she was indeed writing a summons; however a fellow bystander surmised that the company would merely ignore the driver's infraction and pay the ticket. I have a placed a call with the corporate office and am awaiting a response how the will address.

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8:58 am EDT

Quest Diagnostics employee

I went to the Quest lab at 7459 state Road 52, Hudson, FL 34667 to get blood work that was requested by my PCP. while getting blood work she went to look for a vein. For my own sake I like to watch cause that makes me more comfortable. As I could see the vein in the arm she had to poke me almost 5 times to get to the vein, after taking about 1 tube of blood she lost the vein. With the needle still in my arm she is swabbing it around moving it side to side which is making my arm shake really bad. She then gets upset and just says "come on now" as she keeping going side to side. As I'm obviously in a lot of pain she still continues and doesn't say anything asking if I'm ok. After 3+ minutes of her moving it side to side she gets the vein back and finishes. She then gave me an attitude stating "if it bruises I'm sorry". Her attitude didn't seem like she was actually sorry. The bruising started light. I thought it would be fine. It is now black and I have been made fun of and have been looked at because of it. From Friday until today, this bruise is getting bigger and bigger. I can still not extend my arm all the way without feeling a little pain. I am not happy with the service I was provided what so ever & it gives that location a bad reflection.

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2:45 pm EDT

Quest Diagnostics billing. invoice# [protected]

My annual exam is supposed to be of no cost to me. It was coded correctly at my doctors office as I got no bill from them. Florida Blue also says it was coded correctly. Quest Billed me $71.68 which I payed to avoid going to collections. Please refund my money.

Also, I was dissatisfied with Quest customer service in billing. See below exchange.

Apr 1, 2019, 2:05 PM
>>Please attach the explanation of benefits.
Thanks,
Kenyetta w

Dave Lott
Attachments
Apr 1, 2019, 2:45 PM
to Kenyetta

Hey Kenyetta!
FloridaBlue is saying that if Quest would change the code to preventive then it would fix the problem. Does that sound accurate? Attached is an explanation of my benefits.

Thanks again for your help!
David Lott

Dave Lott
Apr 4, 2019, 11:40 PM
to Kenyetta

Please reply. I need to know if this will be coded correctly. I need my money back. Thank you.

White, Kenyetta X
Apr 5, 2019, 7:57 AM
to me

Good morning just getting to this the billing department cannot change codes without the dr office permission. If that's the case than you will have to have your dr office call us and update codes.

Dave Lott
Apr 5, 2019, 10:41 AM
to Kenyetta

Again, my doctors office did code it correctly. Both my doctors office and Florida Blue are saying that Quest Diagnostic must have coded it incorrectly. incorrectly. I've 6 hours of my life trying to undo this snafu.
Please have your supervisor call me. [protected].

Dave Lott
Apr 12, 2019, 3:07 PM
to Kenyetta

Kenyetta, I have still yet to receive a call from your supervisor. Please reply. You have my money

White, Kenyetta X
Apr 12, 2019, 3:22 PM
to me

Once again, we can NOT change codes without your dr. office permission. They will have to call us to update your dx codes.

Once again. Please have your supervisor call me. [protected].

I need a way to connect your boss with the billing department of the doctors office because they say that they have coded it correctly. If my insurance agent needs to be included, then so be it. But you are not going to keep my money.

Dave Lott
Apr 22, 2019, 3:23 PM
to Kenyetta

Once again. Please have your supervisor call me. [protected].

I need a way to connect your boss with the billing department of the doctors office because they say that they have coded it correctly. If my insurance agent needs to be included, then so be it. But you are not going to keep my money.

Your boss please Kenyetta. You have lost the confidence in your service to me, a Quest customer.

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5:46 pm EDT

Quest Diagnostics billing for blood test

Dear Sir or Madam:

I recently received a bill with charges for my blood test.
I used this laboratory before for many years, so I came to your company to get tested again.
As I understand it, Quest Diagnostics no longer accepts Horizon Blue Cross insurance, in which I am currently registered.
When I came to one of your laboratories located in Manalapan, New Jersey, I was asked to show my health insurance card, which even been scanned by one of your employees. I believe that I should be notified immediately that Quest does not participate in my insurance, and I will be responsible for paying for your services, like all medical institutions are doing.

I don't understand why your employees did not tell me that this institution does not participate in my insurance. During registration, they accepted my card, made a copy of it, and entered my information into the system.

I am certain of that one of the reasons to check patient's insurance information in order to be able to check whether this institution accepts it, and notify patients of the result of the verification.

I can assure you that no one even mentioned me that my insurance will not work. Otherwise, I would defiantly just go out and find another laboratory for blood testing.

I am sure that I am not responsible for the lack of professionalism of your employees; therefore, I am not obligated to pay this bill.

I respectfully request your office to look into this matter, and assist me in resolving it.
If you have any questions or concerns, please contact me at the phone numbers listed above.

Sincerely,

Boris Ponomarenko

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10:33 am EDT

Quest Diagnostics after 17 days doctor does not have lab report yet

On april 22, 2019 i visited quest at 3186 village dr, fayetteville nc to have blood drawn and submit urine sample. The doctor's office that requested the labs is downstairs from quest which is on the 2nd floor. I need those labs for another doctor appt and after 17 days no one has been provided a lab report. When i call 910-323-2514 there are 5 depts to choose and not one gives you the option to speak to someone that is alive & breathing. So thank you quest. Because of you i have nothing to take to my doctor. They will want labs. So will i have to have the same labs completed and pay again. Quest can't provide labs to the physician that ordered them but you made sure i got that bill. Quest sucks. Wish i had a choice and could use labcorp. Due to quest's failure i feel my fee should be waived. They did not keep their part of the deal.

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10:09 am EDT

Quest Diagnostics service

I visit the same location all the time. It is usually on a Saturday which now I regret. Just in general conversation I asked the young lady if she always worked on the weekend. She explained to me that she had to work every other Saturday and that her coworker worked the opposite saturdays. I am just appalled at the fact that this company requires these girls to work every other weekend. I would bet money that their supervisors or even HR work any weekends. How sad are you to require this. Yes supervisors have more schooling and education no doubt but have you stopped to think that maybe they were not able to go to college bc if their family not having the income to do so. I not only will never come back on a Saturday I'm not going to use this lab again. I will no longer send employers for drug screening. I will also post on as much in social media to try and prevent more business with you. I hope some of quest will see this on Facebook Instagram twitter and newspapers as I don't mind spending money together word out. Why don't you think about how it would feel to give up the same amount of time with your family. With as many employees that this company has this is so uncalled for. You should feel ashamed.

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1:13 pm EDT

Quest Diagnostics being denied a blood test due to not having received new medicare card/number

I made an appointment for a blood draw per request of Dr. Timothy Tolan for the time of 8:30 am on March 22, 2019. I arrived prior to this time, checked in on the online keypad and handed the clerk my paper request to the clerk. They took pictures of my Old Red, white and blue Medicare card and my Medicare supplement card. Some time after 8:30 a.am. A technician called for a "Ramona". I went back to the draw station with her and she started asking date of birth, last name to verify who I was. She then said no, she had called another patient with the first name Ramona. This is where it gets chaotic. She and other front desk personnel said I could not be served unless I had the new Medicare card or number. I said I had been told the old card was valid through the end of 2019. They said I had better call Medicare. This process was humiliating in itself: there I was using their land line phone at the front desk speaking to a Medicare representative I could barely understand. I had the Medicare representative speak to one of the Quest clerks who would not accept that the card was valid through the end of 2019. I was denied any service and was not given back my paper request from Dr. Tolan. When questioned they did not seem to know what happened to it. That alone is a breech of privacy as my Social Security Number and other private information could be misused unless the papers were shredded.
Later in the day I contacted Medicare again and will be receiving a letter with the new Medicare number in a week or ten days. Even if I wished to I could not return to Quest to get the blood tests ordered by Dr. Tolan because they supposedly don't have any record of the request. Fortunately my new primary care doctor has a team draw blood at a facility in their office complex and I am spared such incompetence.

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6:34 pm EDT

Quest Diagnostics driving behavior

At approx. 6:25pm Driver driving vehicle number 33628 out savannah GA area, was in a left turn lane to turn on to the I95 northbound in Richmond hill GA, intersection HWY 17 iI95 Northbound and driver decided to cut off a motorcyclist with only 30 feet or less of room causing the motorcyclist to have to lock up the bike to avoid collision. Very unsafe driving.

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12:46 pm EDT
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Quest Diagnostics drug screening

My pain management doctor told me in order to keep her license to dispense pain medication I must have routine drug testing by federal law, my insurance did not pay for this and Quest charged over 1, 000 dollars each time. I looked on there Quest direct website the test was 99.00, they will not reduce rates ran through insurance. invoice #" [protected], [protected], [protected]

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12:46 am EDT
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Quest Diagnostics bloodwork being handled incorrectly

On Thursday, February 28, I was sent to Quest Diagnostics location, 201 S. Buena Vista, Suite 125, Burbank, CA 91505. Upon arriving, I followed the instructions and soon the person came from the back to get me and two others. I felt like herded cattle. The woman (who didn't give me her name) yelled something toward my way, which I assumed meant to wait in the other waiting room down the hall. The waiting area had a taped sign on the door that stated to keep the door open at all times. The walls also were riddled with holes from previous items being hung there. A long time had passed, so I got up to stand in the doorway. She came out of room two which I noticed was the main workspace. There was another dark haired woman working across from the woman taking care of me. The woman taking care of me was heavy set and had hair dyed with Blonde and Carmel.
Once the woman found me in the system and keyed in my order, she was ready to begin. It was getting later in the afternoon, as I came straight from my doctors office. It was after 3:30 p.m. The woman of concern, once again didn't tell me her name. I asked several times and she said it so fast, I couldn't understand her. I had to tell her several times to slow down because I was having trouble hearing her. This was the first time I seemed to upset her. The second time came was when she was about to put on her gloves to begin. I asked her if she were going to wash her hands? She replied with, "I will if you want me to!" She turn returned to me and proceeded to look at a vein on my right arm that was the smallest one on my arm. BTW, I have great veins. She pulled out a huge needle. After moments of her not doing anything, I looked up at her and she chose a smaller needle. I guess we could call this number 3. She then proceeded to stick the needle in my arm, pull it back a little, then dig deeper until she got blood. The attached photos will show you the days that follow how horrible my arm looks and hurts. I think she does not need to work in this industry.
Neither she nor her coworker washed their hands at any point in time. They were constantly either touching their hair, noses or skin in general.
Another thing that surprised me was the fact that what appeared to be bloodwork of the day for many patients was each in their own bags, however, each bag was open and on the desk of the brown headed coworker leaving opportunity for contamination of all sorts to enter each bag.
Needless to say, I won't be back at this Quest location. I usually go to one closer to my doctor. The only reason I went here was because this location offers X-ray as well.

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Quest Diagnostics In-depth Review

Overview: Quest Diagnostics is a leading provider of medical testing and diagnostic services. With a rich history and background, the company has established itself as a trusted name in the healthcare industry.

Services Offered: Quest Diagnostics offers a comprehensive range of medical testing and diagnostic services. From routine blood tests to specialized genetic testing, they cater to a wide range of healthcare needs. Their unique offerings include advanced molecular diagnostics and personalized medicine.

Quality and Accuracy: Quest Diagnostics is known for its commitment to accuracy and reliability. They utilize advanced technology and equipment for testing, ensuring precise results. The company holds various accreditations and certifications, further validating their commitment to quality.

Accessibility and Convenience: Quest Diagnostics has a widespread network of locations and facilities, making their services easily accessible to patients. They also offer online appointment booking and scheduling options, saving time and effort. The turnaround time for test results is generally prompt, ensuring convenience for patients.

Customer Service: The customer support provided by Quest Diagnostics is highly responsive and helpful. They offer multiple support channels, including phone, email, and live chat, ensuring that customers can easily reach out for assistance. Inquiries, complaints, and feedback are handled efficiently and professionally.

Pricing and Insurance: Quest Diagnostics maintains transparency in pricing for different tests and services. They accept a wide range of insurance plans and provide detailed coverage information. Additionally, they offer options for self-pay or uninsured individuals, ensuring affordability for all patients.

Privacy and Data Security: Quest Diagnostics prioritizes patient data privacy and security. They have robust measures in place to safeguard sensitive information and comply with relevant regulations, such as HIPAA. Any data breaches or security incidents are promptly addressed and communicated to affected individuals.

Patient Experience: The registration and check-in process at Quest Diagnostics is seamless and hassle-free. Their testing facilities are known for their comfort and cleanliness, creating a pleasant experience for patients. The staff members are friendly, professional, and dedicated to providing excellent care.

Additional Resources: Quest Diagnostics offers a range of educational materials and resources for patients, empowering them with knowledge about their health. They also integrate with electronic health records (EHR) systems, ensuring seamless access to test results and medical records online.

Reputation and Reviews: Customer reviews and ratings for Quest Diagnostics are generally positive, highlighting their reliability and professionalism. In comparison to competitors, Quest Diagnostics stands out for its reputation and high levels of customer satisfaction. The company has also received recognition and awards for its exceptional services.

Partnerships and Collaborations: Quest Diagnostics has established partnerships with renowned healthcare providers, hospitals, and research institutions. They collaborate with pharmaceutical companies and participate in clinical trials, contributing to advancements in healthcare.

Corporate Social Responsibility: Quest Diagnostics actively engages in initiatives and programs for social and environmental causes. They demonstrate a commitment to ethical business practices and sustainability, aligning their operations with responsible corporate citizenship.

Limitations and Areas for Improvement: While Quest Diagnostics excels in many areas, there may be limitations or areas for improvement. Suggestions for enhancement could include streamlining the appointment scheduling process and further expanding their educational resources for patients.

Conclusion: Quest Diagnostics is a reliable and reputable provider of medical testing and diagnostic services. With their commitment to quality, accessibility, and customer satisfaction, they are a preferred choice for patients. While there may be areas for improvement, their strengths in accuracy, convenience, and patient experience make them a valuable healthcare partner.

Frequently asked questions (FAQ) about Quest Diagnostics

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Is Quest Diagnostics a legitimate medical testing service?

Yes, Quest Diagnostics is a legitimate and widely recognized provider of clinical laboratory services in the United States.

Can I trust Quest Diagnostics with my personal and medical data?

Quest Diagnostics follows industry-standard practices for data privacy and security in healthcare, including compliance with HIPAA regulations.

Does Quest Diagnostics provide accurate and reliable test results?

Quest Diagnostics is known for providing accurate and reliable test results. However, no test is 100% accurate all the time, and results should always be discussed with a healthcare provider.

How secure is the Quest Diagnostics patient portal?

The Quest Diagnostics patient portal, MyQuest, uses secure technology to protect patient data. However, users should also take care to protect their login information.

How responsive is Quest Diagnostics' customer service?

Quest Diagnostics offers customer service, but experiences can vary. Check online reviews for a clearer picture of customer satisfaction.

Does Quest Diagnostics accept most insurance plans?

Quest Diagnostics accepts many national insurance plans, but coverage can vary. It's always a good idea to check with both Quest and your insurance provider ahead of time.

Can I trust the healthcare professionals at Quest Diagnostics?

Quest Diagnostics employs trained healthcare professionals to collect samples and conduct tests.

How long has Quest Diagnostics been in operation?

Quest Diagnostics has been in operation since 1967.

Can I trust online reviews about Quest Diagnostics?

Consider multiple reviews from different sources to get a well-rounded understanding of the company. Keep in mind that experiences can vary greatly in healthcare.

How does Quest Diagnostics ensure the privacy of my health information?

Quest Diagnostics complies with HIPAA and other privacy regulations to secure patient data. Specific measures include encryption, secure data storage, and limited data access.

Are there any hidden fees when using Quest Diagnostics services?

Quest Diagnostics provides information about costs, but specific charges can depend on factors like the tests ordered, your insurance coverage, and your location.

How soon can I expect my test results from Quest Diagnostics?

The timing for test results can vary depending on the specific test. Most results are available in the MyQuest patient portal within a week, but some tests may take longer.

Can I get tested at Quest Diagnostics without a doctor's order?

Some states allow consumers to order certain lab tests without a doctor's order through Quest Diagnostics' QuestDirect service.

Does Quest Diagnostics offer COVID-19 testing?

As to our knowledge, Quest Diagnostics offers COVID-19 testing. Check their website for the most current information.

How can I schedule an appointment with Quest Diagnostics?

Appointments with Quest Diagnostics can be scheduled online via their website, through the MyQuest patient portal, or by phone.

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Contact Quest Diagnostics customer service

Phone numbers

1866 930 3718 +1 (973) 520-2700 More phone numbers

Website

www.questdiagnostics.com

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