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Queenfy Customer Service Contacts

United States

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Use this comments board to leave complaints and reviews about Queenfy. Discuss the issues you have had with Queenfy and work with their customer service team to find a resolution.

Complaints & Reviews

QueenfyProduct is false advertisement, it’s nothing like what I ordered

I ordered a jogging suit that was a Jersey cotton lined with fleece, what I received was a thin polyester with no lining. It took a month to receive and when I emailed them about returning the merchandise for a refund they countered with keep it and they'll refund 10%, I declined and they offered 15%, they sent a China address fir me to pay fir shipping

Product is false advertisement, it’s nothing like what I ordered

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    Queenfynever received my item

    I'm gonna Sue the [censored] out of your company for fraud you took my money never received my item I'm contacting my attorney first thing tomorrow I emailedyour company over 20 times you never responded to none of my emails I closed my dispute case with f****** PayPal you still have not sent my tracking or I will be contacting my attorney first thing tomorrow and also filing a police report against your company for false advertisement and for fraudulent activity on my credit card

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      • Updated by Mialong1985 · Nov 21, 2019

        Terrible company to order from scam people out money I'm getting me a lawyer

      Jun 25, 2019

      Queenfy — Dress not what I expected. Totally different from what the website shows

      I finally received my item/dress on [protected] and It was totally different and not what I expected it to look...

      Mar 19, 2019

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Queenfy — clothing

      This is a copy of the email . conversations... This company is TERRIBLE!!! DO NOT ORDER!!! Sorry for the...

      Jan 06, 2019

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Queenfy — product and service

      I bought three outfits from the site, which were adequately made, but all were I'll-fitting; too high in the...

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Queenfy — dress

      I purchased the "Read It" Shirtdress in a 2X. Clearly it was mislabeled because It didn't fit my daughter who...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Queenfy — wrong product damaged terrible workmanship bad product

      I bought three outfits from them they were not as shown see through terrible quality workmanship thread...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Queenfy — bob marley dress and bra

      I'm not sure where to begin! This all started in march 2018 it is now may 2018! I bought a dress and bra that...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Queenfy — destroyed boyfriend jeans

      I am a first time customer I just received my order #[protected] 49 I ordered two items a swim...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Queenfy — product not received

      I ordered on March 23rd and still haven't heard anything or received anything. The order Status is still the...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Queenfy — half sleeve solid color dress (red)

      The dress I order do not look like the dress on the picture, it's a different fabric and design. I am not...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Queenfystill have not received items

      Hello,

      I have called and emailed multiple times about an order that I have yet to receive. I ordered three items back on March 15th, and I still have not gotten anything. According to the shipping website, it is still "processing". When Can I expect to get my order? And if I should not expect it, I would like a full refund. There seems to be no way to get a hold of anybody at this company!! Please respond!!

      -Disgruntled customer

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        RESOLVED

        The complaint has been investigated and resolved to the customer's satisfaction.

        • Queenfy's response · Jun 20, 2019

          I'm sorry you haven't received any response from us yet. Could you please get in touch with me via email and I'll be able to look into this further for you? Here is our email address: [email protected]

        Queenfyorder number 95177

        I made a purchase on 3/24/18 I cancelled purchase same day. You debit my card after I cancel order on 3/26/18 I went back and forth with a Elle and Mike, finally Ellie confirm on 3/28 that funds would be refunded. I have not received my refund. I am considering taking legal action at this time. I should have to still be waiting on a refund from a cancellation from 3/24/18

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          Queenfy — I am complaining about the striped backless bodycon dress

          I ordered the dress and received it outside of the allotted shipping time. On top of that the dress wa...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Queenfy — order that I took too long to get and getting refund a partial amount

          I ordered a dashiki dress about two weeks ago and I contacted them about it and they said it is not the...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Queenfy — 84666 black dress

          This item looks nothing like the dress on the Queenfy website. The quality is very poor. The sizing is off...

          Queenfy — online order

          I purchased two pullover shirts and a pair o.k. boyfriend jeans.the shirts was literally cut off at the...

          Queenfy — product not as shown on website

          To whom it may concern I ordered to tops in a 3x from queenfy they run small please send me a refund of 33.98...

          Queenfyre: order #[protected] on dec 5, 2017

          I'm not complaining, but I want to return the dress. It didn't fit me. How do I return? It also didn't look like what I thought it would look like. I love your clothes and do plan to continue to shop there, but I want to return this dress. I couldn't find a return address. I would also like a refund. I tried emailing, but I didn't receive an answer.

          Thanks,

          Michelle Berry

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            Queenfy — my order unfulfilled order #48182

            I called [protected] only to be told that this is a private number and they are not affiliated with thi...

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