QS SuppliesIncorrect product supplied

A

Appalling customer service - don't use this company. I ordered bath and basin taps, but the basin taps were supplied with handles clearly from a different range. QS Supplies claimed they were correct (I separately verified with the manufacturer, Ultra, that they were not) and refused to replace or refund. Thankfully Ultra were able to provide spares of the correct handles, absolutely no help from QS Supplies though.

Responses

  • Ma
    MalcolmDJ Harrison Oct 14, 2014
    This comment was posted by
    a verified customer
    Verified customer

    AVOID: Really poor Customer Service. Males extremely rude on the phone and company uncooperative. If you have a good experience with this company you were just lucky. Some goods not fit for purpose. Refused to restock.

    0 Votes
  • Ch
    Chris L Carter Oct 19, 2010

    I ordered a bathroom mirror online but was unable to complete the order because their computor system would not allow it. Phoned immediately and completed the order by phone, they said they would e-mail me with the order number and details - this did not happen. Phoned them the next day and they said they would e-mail again suprise suprise - no e-mail. Phoned again and they said they will take the order over the phone again. A week later I recieved 2 mirrors and of course 2 charges from my bank account. When I rang and suggested that I return one and get a refund they said that they could not accept it back because it was a special item and not covered by their return and refund policy - their return and refund policy does not mention any exceptions.

    DO NOT DEAL WITH THIS COMPANY!!!

    0 Votes
  • Sh
    Sharon Leid Dec 21, 2009

    Terrible company to deal with. Hostile and terrible customer service. They will take your money and not give you delivery dates or times unless you pay for it! Do not do business with this company unless you like abuse and can afford to lose your money!!

    0 Votes

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