QS Supplies
Reviews and Complaints

I'm just so upset with this company. Ordered a panel for bath when it came it was not fit for use.no good description in the website
Tried ringing customer service such a rude man didn't even bother to hear what I got to say. He just hanged up with no useful information
Send an email asking for refund instead their reply was to send back this long panel at my cost within 7 days or else I lose money. I'm absolutely shattered with them there's no arrangements to resend the item even after I said I can pay the postage but ...
Stay away from this company

I've had problems with this company since summer 2014.. and up to this day.
1. Their 'guaranteed' delivery of a range of bathroom equipment on the date they promised several times was not done, and as we live abroad but were travelling in the UK at the time, the delivery to a UK friend's address was done after we had left. Due to circumstances we only had these goods delivered by those friends 10 months later.
2. When goods finally reached us, and again having a new contractor on standby, we noticed only the tap heads were delivered, not the main body.
3. Worst of all was company's handling of this issue. Rude and impolite, in a way that you would not expect anymore, anywhere, these days. After several weeks of e-mailing, phoning and no responses, they simply informed that their system showed that all had been delivered. For them, it was case closed, and they stopped all communication.
My take: a bunch of people who are either (i) bona fide and just not up to their task, or (ii) male fide and crooks who know exactly what they are doing and belong in jail.

It all started by 2 missing items in the leg and plinth kit, to go with the 800 x 900 shower tray purchased. As it was a couple of items missing I got in touch with the company, to ask if they would post me the missing items essential for the attaching the shower tray. They replied and said they didn't stock the kits and wouldn't be able to do so but instead arranged to collect the kit (foc, which they did). Well a few weeks later with emails in between to say they are still awaiting for the item to come in, I get an email stating my order is ready to be shipped. Well things turned very sour after this, I received it alright! A 1700 x 1000 leg and plinth set not even in a box! to go with my 800 x 900 shower tray purchased with them. BUT it just gets better than this, it looks like it had been battered around a warehouse, it is scratched, filthy and husband noticed it had splits either side of plinth. It does not even look remotely new and I am supposed to accept it! I keep getting told this is the correct item sent and it needs cutting down to size! Excuse me? I emailed again to tell them the wrong one had been dispatched also about the poor condition it is in. They just did not get it or acknowledge at all with yet only another reply, the correct one has been sent out you, it just need to cut it down to size! This is not acceptable, this is not what we ordered and we ordered new. We expected a fair exchange, like for like. This is not what we were expecting. . They are highly rude with no consideration at all to after sales/customer services which people like us spent good money with them and keeping them in business. I am going to approach Trading Standards regarding this on principal and hopefully have them investigated, especially after reading so many other complaints. They very much lack any professional standard and who ever is behind responding to the emails should be sacked! How anyone gets away with the attitude is beyond me, and perhaps some customer service training would not go amiss at all. We are not accepting sub standard goods we paid for. (Our current shower plinth is in better condition than this, we could cut that down, but isn't what we wanted). We know they come in the size 900 x 800 as they originally sent one out. If they couldn't supply, they should have notified us and not sent out us a "this will do job", which is no good to us what so ever. It honestly looks Iike I have got someone else's rejects that have been kicked about a warehouse. Would you accept it? NO. I will upload a photo of the"Brand new" plinth, packaged (not) and the proof, this is not brand new and showing the dirty with scratches and splits either side of panel. Def a reject. I am very frustrated with this company. So do what I am doing in future, STEER CLEAR AND AVOID! ARGHHHHHHH!

Since engaging with QS Supplies 5 weeks ago I have experienced one problem after another, and would advise any potential customer seeking bathroom supplies to use one of the many great alternative suppliers who care about customer service . Initially I did not receive notification of a planned delivery, the email had gone into my spam. Without requiring my acknowledgement or confirmation of the delivery date, it arrived in my absence. I then discovered the initial email and a second email in my spam. The second email again set another delivery date (the next date) which I could not be home for, with no opportunity to reschedule which is the norm with many of the great delivery firms around: UPS, DPD etc. I work full-time but have some flexibility to work from home with a few days notice. I suggested a couple of suitable dates for delivery but was told that if I missed the second delivery date they suggested I would be charged again for delivery (£50pp) . One out of the 3 items then turned up on a day I happened to be home by chance, but unplanned / unscheduled. The delivery driver told me never to do business with QS, that all the customers he has spoken to have had headaches with them. I called QS a few days later and explained this unilateral approach to delivery was unreasonable and untenable for me, and I'd imagine most working customers, and cancelled the remaining order, 2 items. Since then I have emailed QS weekly asking for my refund (around £825). The status they have provided has been vague ("up to 30 days for a refund", "is with our refunds dept") and only this information because I have continually chased them, several times a week. No information on when the refund would be paid, and how much - The QS team when I have called them have promised to call me back and don't. They also sound defensive and give little useful information. Yesterday, 4 weeks after canceling my order I received a refund for £598 - £225 LESS that I paid for the 2 items outstanding. I asked in advance of the refund to confirm amount, but received nothing. I am now chasing the remaining balance. QS do seem to be very good to replying to emails when received, I suspect response time is set as a KPI for support team, but the content of the email response is invariably vague and unhelpful. There is also no clear route to escalate concerns/complaints. Really frustrating - never again!

My husband placed an order for nearly £1000 with QS Supplies Online Ltd on the 04th February 2015. They supplied us with an order number and the payment was taken from my husbands credit card. We then waited for notification of the delivery date but heard nothing. I tried phoning them several times but the line was dead, which raised concerns. My husband has now done some investigation work and it appears QS Supplies Online Ltd went into adminstration in Dec 2014/Jan 2015. This company should no longer be advertsing on the internet, should not be trading and should certainly not be accepting orders and taking payments from innocent people. The payment has now been refunded to my husbands credit card and the credit card company have been alerted in regard to this company. Trading standards have also been notified.

Appalling customer service - don't use this company. I ordered bath and basin taps, but the basin taps were supplied with handles clearly from a different range. QS Supplies claimed they were correct (I separately verified with the manufacturer, Ultra, that they were not) and refused to replace or refund. Thankfully Ultra were able to provide spares of the correct handles, absolutely no help from QS Supplies though.

I ordered and paid for a spa bath which arrived i had it fitted an when it was tested the pump was cracked so a return was arranged by them they tried to say i damaged the enamel of the bath which i proved i hadn't they said they would reorder when i enquired they said whirlpool tested it and it too was damaged and another was being made then they said the wrong one had been delivered now they are not telling me anything i have been waiting since 30/10/2014 i emailed saying if the bath would not be ready by Monday gone the 19th jan i want my money back they did not reply on monday they emailed saying they are looking into it and will get back to me but so far nothing and i have had enough now its very inconvenient they wont do my bathroom until the bath comes to fit it first so i have to shower at work or at family s and couldn't have family for christmas with no bathroom please help sort this out

Having ordered several items from QS Supplies and having no problems with delivers or returns, on the 26 October 13, I ordered 3 fairly expensive taps, paid in advance as you do and, was told delivery was expected in 3 to 4 weeks. True to their word, 3 weeks later, 2 taps turned up.
I called to ask about the 3rd tap. Apparently it was out of stock and would be 2 further weeks. On the website it says "Stock Availability : 5 Working Days Apprx" - and the website has said this since the day I made the order.
Twelve weeks later and I am still waiting for this tap. I have been told I can not have a refund as it was a special order, it was expected in 3 to 4 weeks. I have been told it will be delivered next Monday for the last 5 weeks. I have been told it is on the next container and expected in the warehouse on Thursday for the last 6 weeks. I have been told the manufacturer doesn't have any in stock. I think I have been told the first thing that comes into the sales person's head, so I go away.
I have even rung up, enquiring about purchasing said tap, to be told it would be approximately 5 days delivery if I ordered it! When I asked them, why the one I have already ordered so many weeks ago has not been delivered. Then I get told it is special order!

The strange thing is, I rang a local bathroom company and they are able to deliver this tap in 10 days, guaranteed or a full refund.

Lessons learnt:
1) Read reviews before you buy
2) Don't believe a word the company says or that is written on their website.
3) Buy from anywhere else.

If you buy from here, just assume you are giving them money and do not expect anything in return.

Do not use this company supplied a basin tap that doesn't turn off. Have been told on numerous occasions that a replacement cartridge has been sent nothing has ever been received. You cannot speak to anyone.

QS Supplies is by far the worst dealings I have ever had from any company, ever. Some 'customer service' training would without doubt be highly beneficial. None of the staff even have the decency to sign off the emails, prefering to remain annonymous; it is obvious why.
For example, I rung up once and was told 'everyone was busy' so I asked for a call back. The male phone operative said he would get someone to call me back. He was about to hang up when I said 'won't you need my number to do that?' He said 'yes' and I recited my number. I then asked the man to read it back to me to ensure he'd got it right. He admitted he hadn't actually bothered to write it down! Absolutely appalling.
The item delivered was not what I ordered and when I rang to arrange a correct delivery I was accused of lying and had to send them a photo of the wrong item to prove it. When it did come it was not as the website advertised. They would not give me a refund even though I'd returned both items at my own expense, until I contacted Trading Standards and reported them. They even denied receiving one of the items until I pointed out that I'd sent it tracked mail, a staff member signed for it and it was visible on the track and trace website. I was then told to prove this to them.
It is clear why QS Supplies doesn't have a customer feedback section published on it's own website.
Maybe future customers will be treated better, however, I really doubt it.

Do not buy from these people! I placed an order with this company without seeing the reviews on this site, I did find some good reviews but it is my belief that these were posted by the company after a number of bad reviews. My order was placed and a few days later I got a call saying my parcel would be delivered later that day, great I thought that was quick. The parcel was missing 2 items and another was a lower priced substitute for a item I had ordered. I phoned the next day to ask what had happened and was abruptly told "2 days" nothing else, no apology, no mention of out of stock items anything. I waited two days, three days, four days nothing, I phoned again and was told two weeks because of the supplier. Two weeks passed and I got a delivery, I opened it to find only one of the missing items! To cut a long story short, I phoned a number of times and was promised that a delivery would be on its way but it never came. Now after SEVEN weeks the final part of my order came and guess what it was damaged! I have not returned the item because the damage will not be seen when fitted but I would strongly suggest anyone who is considering buying from these tossers not to do so!

Ordered a toilet, cistern, taps and basin from these clowns on the 20th of July. The following day I got a call saying the toilet was no longer in stock so I said to cancel the order. They ignored this until the 6th of August when I got an email saying the toilet I ordered is not in stock and to pick a new one. I called again to confirm my order was cancelled. The idiot on the phone didnt really know what I was talking about and just said to email them. So straight away I mailed them to cancel the order. 10 minutes later I got an email, just typed up, saying the order has been dispatched, they will refund me for the toilet, but everything else is on the way. I mailed them back saying I dont want it, I cancelled it. They said it had been sent and there was nothing they can do, I can return it to them at my own cost. Told them this is not how it is going to happen and I want my money back. They said they will refund me, less 44 pounds delivery. I again explained this is not how it works, I cancelled before they sent anything. Anyway, on the 6th of August I got an official looking delivery not with tracking etc on it. I again said this order is cancelled so dont bother and give me my money back. On the morning of the 7th I got a call from a local delivery company asking my address because QS got it wrong. I said to them not to deliver, the order was cancelled. Then got an email from QS saying that because I have refused delivery they will refund me less delivery. I told them no, I am getting all my money back, order was cancelled before delivery. So far no more contact and no refund. I am claiming all the money back through my bank and preparing court papers should they decide to refund me less the postage. Stay well away. They are criminals and need shutting down.

I bought a full bathroom set from QS supplies on 31/05/11 order no: QS-181075. When i opened the pallet up i discovered that the basin tap, Lauren Series 170 Mini Mono Basin Mixer Tap, was missing. I contacted them straight away to be told that it had definatly been packed, ie it was MY FAULT...! After several more emails and phone calls a few weeks later they told me out of their 'goodwill' they would send me a replacement. A few days later and no sign of replacement i rang again, this time i was told that the tap i had originally ordered was OUT OF STOCK and to chose another one. (the tap that was definatly packed was out of stock...!) On 24/06/11 I choose the Lauren series 170 Mono mixer QS-V45031 instead to match the bath taps, was told that this would be delivered in 3-5 days. 1 week later i ring again to say no sign of tap and was given a tracking no for HDNL couriers. I ring them and they tell me that the tracking no is not long enough and they have no record of it... I have tried ringing QS Supplies several times to ask for a manager, they always seem to be out to lunch (who's running these cowboys...?) they have been lying to me from the start, they have taken my money and not sent the goods. I run a bathroom design and fitting company and have lost a client because of this and i expect a full refund of the price of the tap £33 + VAT and of the TOTAL shipping £110 + VAT. If not i am quite happy to take these idiots all the way for fraud and potential loss of earnings.

We ordered a shower cubicle from this company on the 24th April 2011, paying by credit card. Despite confirmation of payment from sagepay and our credit card company, QS supplies denied receiving payment. After sagepay intervened they finally accepted they had received payment on the 11th May. They claimed to have dispatched our item on the 11th May which turned out to be a complete lie. They later sent us another email claiming to have dispatched our item again with a different tracking number. When we contacted the delivery company we were informed that the item they had was damaged. Without boring you with all the details. This company are dishonest, have no intention of honouring a contract they have made with you. They have staff who are rude, clearly do not care less about their customers and this has been the worst experience we have had trying to buy something over the internet. If you try and take any complaint higher in the company you cannot get the name of the managing director, you are just given a first name which says it all really

Online service appears straighforward, no goods delivered when expected, on chasing via phone you get to speak to the rudest, most ignorant sales staff ever lived! When goods turn up half missing, im told I cant request a refund over the phone I have to email. Upon emailing, an array of rude, obnoxious emails flurry through from QS staff, where Im told good have been sent and I have to wait for them...lovely! Wait how long i wonder, hmmmmm? On top of that, if i choose to return any items due to late delivery then I have to pay postage and this is not refunded ! Appalling service.

Worst bathroom & diy online store I have ever come across in a million years, dont be fooled by the seemingly nice look of the website...its all a farce! You have been warned.

Don't buy anything from this company.We received damaged stock which they refuse to replace. We have e-mailed photos of the damage three times now but they refuse to admit they sent us damaged goods.We received a toilet with a crack in the side, the box had been opened an the cistern was missing (which we still haven't received). The customer service is terrible, they are not interested in your problem and they put the phone down when you ask them for a refund. What a bunch of arrogant, rude offensive people. We are going to complain to Leicester Trading Standards and try and claim our money back somehow. This company should not be allowed to trade - looking at the number of very poor reviews and bad experiences many many people have had.

I really wish I had seen this site prior to dealing with this company. Hindsight is wondeful thing. These people are fraudulent, dishonest, thieving, conmen who should not be allowed to trade in anything. They should not even be able to sell lollipops. I ordered a bath, taps and basin taps from them 6 weeks ago. I have not recieved a thing and when I called I was told various different stories from it had been delivered (yeah I wish!), to taps were not in stock. When I asked for my money back I was told that I would have to pay a 25% restocking charge. They have since put me on hold several times and then hung up and when I finally got through they are unhelpful and rude. I pray that they go bankrupt soon so they can stop ripping people off. I have reported them to trading standards and suggest that anyone who has had to deal with these shysters does the same. It is too late for me but if your value your money, time and sanity DO NOT BUY FROM THIS COMPANY! DO NOT EVEN LOOK AT THEIR WEBSITE. They are VILE people.

How strange that "Stacey Hawkins" on Shopsafe.com and "Paolo Donati" on Trustpilot.com, two different review sites, have managed to provide extremely lengthy word for word glowing reviews about QS Supplies. Is it purely coincidence that they not only had the exact same shopping experience, calling and receiving calls on the same day and receving their order on the same day. Please look up the reviews for yourself.

Now forgive my cynicism if I do not believe that "Stacey" and "Paolo" are a couple, both posting in their joy of such a great experience. This is a great example of a company doing their best to ramp up their overall review ratings.

Foolishly placed 2 orders with these people as their website didn't make clear all the extras needed. Had to ring to get bath delivered in the period they specified.

Their prices aren't as good as you first think as VAT not included and a stonking £41.99 delivery charge

Go to Plumbworld instead, just as cheap and excellent delivery and customer service.

A shower door arrived with a mark inside. After (only) 2 weeks of ringing them several times a day, still nothing resolved tho the manufacturer says they should deal with it right away.

Customer disservice keeps saying the computers are down and they can't see any info, the person is dealing with it is out of the office or "away from their desk" etc etc. Never ring back tho promised.

The MD is called Farouk Member, his home number is [protected], the company secretary is Ibrahim Member. Oddly Mr Member is a very busy person and couldn't speak to me, but I don't think these chaps should be trading

We bought a towel rail for our new bathroom last week. An excellent service, the towel rail was delivered within 3 days. Unfortunately it was used. It's covered in dents and scratches and has rust coming out the bottom of it. I contacted QS Supplies and they didn't seem surprised at all, just told me to take photos and email them back. Having read some of the complaints about them, I'm not sure it's even worth bothering to do it, they will probably just take the item back, ignore our refund and sell it on to some other unsuspecting customer, in fact this towel rail has probably already been used in this scam on a number of occasions. If they were a reputable company & this was a one off incident, they would have been very embarrased and accomodating and would have taken the towel rail back with an offer of a replacement or a total refund. I think we will do our best to clean it up and sell it on ebay as a used item in order to cut our losses.

SCAM MERCHANTS, AVOID QS SUPPLIES!