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Benjamin Franklin Plumbing / Clockwork

Benjamin Franklin Plumbing / Clockwork

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2 29 complaints
8 resolved 21 unresolved

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Benjamin Franklin Plumbing / Clockwork reviews & complaints

Benjamin Franklin Plumbing / Clockwork complaints 29

Benjamin Franklin Plumbing / Clockwork - benjamin franklin plumbing - only wanted to do the easy repair and overcharged

Just moved into a house with a tiny bathroom. The toilet wouldn't fill and I checked the flow valve...it wan't working. I made an appointment and waited 4 days while I filled the toilet by bucket from the tiny sink next to it. When the plumber arrived, I told him that the valve probably needs replacing and also since I swiveled the neck back and forth to fill the tank, the goose neck was loose and I needed it tightened. He turned of the water, popped off the small supply line to the toilet, scraped out the gunk, reconnected the line and it worked... all in about 10 minutes. Easy problem solved and I was grateful.
To reach the goose neck faucet and tighten it, he asked me if I would remove every thing under the sink. Which I did quickly. While doing this, we discovered a leak that was damaging my wood underneath. I said "Great, I have a plumber here to fix it." What came next is beyond my understanding. He got under there to check it out and came out of the bathroom with a video. He said that he couldn't get to leak and I would have to take care of it myself. I may be wrong but isn't that why you call a plumber in the first place. You could at least call your supervisor. He wouldn't even quote me a price. He convinced me I had to fix it myself so I just agreed. It was unbelievable! I live a mile away and the service charge was $39 ok ... no problem. To clean a 1" screen he said I owed another $125.00 and on top of that, I would have to call a plumber to fix the leak that was damaging my wood cabinet. He said I could leave a bowl I just put there for up to three months till I fixed it myself.
The next day, I drove down to BF Plumbing to ask for a refund or at least get my leak fixed, after all that's what they do, I thought. The supervisor had trouble hearing me so I'm not sure he understood everything but he said he would confront the tech. The next day he calls to say the kid said that I would fix the leak... which was an outright lie. I am 61 years old and told them I can't do it anymore. He wanted another $185.00 to fix an actual problem and I said forget it. So I'm filing this complaint to anyone who'll listen. I work 2 jobs and rarely complain and it isn't even about the money so much as how I was treated and lied to. I still need this fixed but I'm not paying full price.

Benjamin Franklin Plumbing / Clockwork - pricing overcharge/work not done!

Asked BF to come out and fix a leak in water line at meter, I dug a hole down to expose the pipe, BF said the 3/4 in pipe was leaking and capped it. Stated it was fixed! Cost $592.00 30 minutes later...

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Benjamin Franklin Plumbing / Clockwork - as a former employee as of today...

I was terminated by your folks at the not so lovely Benjamin Franklin Plumbing and One hour Heating today in Montrose Colorado, and now I can speak my mind about the Owners of these 2 businesse...

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Benjamin Franklin Plumbing / Clockwork - 5 welds to copper pipe and new outdoor no freeze spigot.

I had BFP (Benjamin Franklin Plumbing) arrive to look at my shut off water as an old inside spigot would not shut off after an outside spigot had broke, leaking water outside. I showed the worker the...

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Benjamin Franklin Plumbing / Clockwork - Sum pump w grinder replacement

Our pump went out and called them. They were able to send someone out on a sunday. It looks like we need a new pump (Which we thought was the case). They said the could get one the next day and come...

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R
Jan 09, 2016

Benjamin Franklin Plumbing / Clockwork - They do not have the tools to do the job and certainly they do not stand behind their word.

Our whole house backed up and we had so we called a local plumber who snaked the line. Two weeks later it backed up again. We called another plumber who also snaked the line. Two weeks later it...

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Benjamin Franklin Plumbing / Clockwork - Repair of kitchen sink/ BID SCAMMERS!

On Dec. 23, 2015, my kitchen sink fell down from my granite counter tops. I called them because their ad looked good and they said they could come right out. (I was having out of town gusts to arrive...

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R
Nov 06, 2015

Benjamin Franklin Plumbing / Clockwork - Overpriced work, scare tactics

I called Benjamin Franklin Plumbing because someone in my church recommended them. We had just bought a 60 year old house, and the previous owner went all DIY on the plumbing system. Our inspector couldn't find the crawl space access, so the plumbing never got inspected (but that's a different rant for a different place). Our washing machine was overflowing the drain, and we needed options for fixing it. When BFP showed up, the tech showed me his little cost booklet, assuring me it protects me by preventing overcharges on their part. He offered to let me remove all of the paneling off the entire wall to avoid his charge for cutting a hole, but I declined the offer. He cut a hole and inspected the problem, and told me my galvanized stand pipe needed to be replaced for over $900. I asked him about replacing the whole cast iron drainage system, and he quoted me $2548 for the whole job (WITH the Ben's Society 10% discount, which cost me $119). I went ahead and scheduled the job, since otherwise, he was going to charge me the $59 service fee, plus $189 for unsuccessfully snaking my stand pipe, plus whatever cost for him to cut a hole in the wall (again, that's all with the 10% discount). When he removed my drainage pipes, he showed me they were all clogged up with sewage, and praised himself for recommending they all get replaced (my idea...). This wouldn't have bothered me, except he and his helper both at different times made me feel like they thought I was some snotty-nosed kid who knows nothing about anything (He also spent significant time in my kitchen on the first visit, discussing recipes with my wife, when he should have been working. I get that they want to be friendly, but that was extreme in my opinion). While he and his helper were working in the crawl space, they noticed multiple pinhole leaks in my copper, and refused to turn the water back on until everything got replaced. To perform this work, they quoted me $7300 (WITH the 10% discount...). Without even waiting to see what I thought, they asked me if I'd be using financing to pay for it, and were talking about ripping out the copper that night to get a head start (would have left us without water for at least 3 days in a row). They wanted to install a water softener ($2300) because my city's "notoriously bad water" was "eating holes in the copper, " and they were using other scare tactics like telling me the SharkBite fittings were illegal. They also found slight mold in the crawl space, and wanted to recommend their buddies in mold remediation (I had an expert inspect the space, and he told me it wasn't nearly as bad as BFP made it sound). I told BFP I was going to get a second opinion, and they offered to ask their boss to give me a $200 discount... I called Blessing Plumbing and Heating. Their tech tested our water, confirmed it wasn't hard enough to require a water softener, replaced the worst section of copper as a temporary fix to immediately get our water back on ($300), and quoted me $2660 to replace all the copper with PEX. THEN he counted the $300 as a deposit against the $2660, essentially fixing our leak temporarily for free! I will never use Benjamin Franklin Plumbing ever again. Give me the small, family-run company over the franchises every time. I've learned my lesson.

Thank you for the post. New one in our area and was going to call.

Benjamin Franklin Plumbing / Clockwork - Service & pricing

UPDATE! I called in another plumber who FIXED my faucet! with no issues at all! For 150.00 an hour. Total came to 325.88 which I gladly paid. Be assured that I am reporting you to the BBB and to...

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Benjamin Franklin Plumbing / Clockwork - Overcharge

All the repair required was to cut out 9” of faulty pipe and two connectors to fix leak. I had dug the hole and exposed pipe and had all ready for repair which would have taken me 20 minutes and $6...

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Benjamin Franklin Plumbing / Clockwork - False Advertising

Toilet broke and I was desperate..asked the girl on phone if they were associated with another plumbing company ( who I was very dissatisfied with and had gone out of business) and she said no. I...

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Benjamin Franklin Plumbing / Clockwork - They lie to you about the price

Ben Franklin is a good plumber, but beware. They will quote a price over the phone or internet or newspaper which sounds reasonable. But when the guy arrives at your home he adds on this service and that service and the price suddenly has doubled or tripled. If you balk and tell him to leave, you still owe the $50 service charge.

Toledo Ohio Ben Franklin Plumbing is way overpriced for services. I used them to install sump pumps with 3 year guarantee. When I had them come out for routine foundation tile cleaning, they tried to get me to sign up for their "Society Membership." This is nothing but inflated pricing and discounts on overcharged products and services. When I said "no" the guy got real curt with me and told me my sump pumps were not under warranty anymore because I used iron out in my crock. I was never informed of not to use this and that warranty work would be negated. This is their way of not living up to the deal and getting out of the future liabilty that they originally sold me on. The owner never called me to re-capture my business--like a real businessman should try to do. They are not consumer oriented...will spread word in my development NOT to use!!!

Benjamin Franklin Plumbing / Clockwork - Sales only, no technicians

This is the second time I allowed this company in my home, and it was the second mistake. The first time (same man both times, Field Supervisor (really a 'salesman' only), ) the first time he came...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Benjamin Franklin Plumbing / Clockwork - Outrageous pricing

Well first they took me on a Stenner Chlorinating pump. The pump was leaking and needed some repairs. I was told that those pumps are not serviceable and it would be $900 to replace it. Believed them...

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Benjamin Franklin Plumbing / Clockwork - Repair of Gas Fireplace

Called Benjamin Franklin Plumbing to repair a gas fireplace because they advertised that on their website and they are well know due to their TV ads. 1st discovered that the tech did not know much...

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Benjamin Franklin Plumbing / Clockwork - Sckon

I saw a TV Ad for Benjamin Franklin Plumbing and thought that is exactly what I need. The Ad says "any drain, any time for $76". I had a low maintenance, slow drain in the kitchen. They advertised $76, but the price quickly tripled when he walked in the door. He told he had to add a $49 service charge for coming to the house (like he could fix it otherwise). He had to add additional service charge because it was a difficult access job (it was a kitchen sink, not drain under house). I told him to forget it and he said I still owe him the $49 service charge for coming to my house to lie to me.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Benjamin Franklin Plumbing / Clockwork - Overcharging, poor service

There was a leak in my basement on my Manobloc manifold system. The plumber came on Saturday morning and said it is the pipe fitting leaking and changed 2 foot of pipes from PVC to PEX and reused the copper fittings and charged $450. The leak got worse and they said they wanted to replace the manifold for another $985. I told them to leave after paying the $450. Called a few other plumbers to provide estimate and they all said the manifold system is known to have 10 years warranty so the part is free and labor is $200-$300. Benjamin Frankli plumbing in Indianapolis area is a scam and rip-off. They cause my leak to get worse, changed 2 pipes and charged $450 after 6 hours of doing nothing in my basement. Do not use them unless you have a lot of spare cash and patience to deal with ignorant plumbers...

It's very disappointing to hear you weren't happy with the work you had done on your plumbing system. It's our goal to satisfy every customer. Actually it's more than a goal; your satisfaction is guaranteed.

Did you know a consumer protection organization called U-Win endorses all Ben Franklin operations? Ben Franklin willingly aligns with this organization so that customers have an impartial mediator in the rare case of a dispute.

If you feel you were misled or a guarantee was not upheld, you can contact U-Win at 877355uwin.com. Share your story and someone will communicate your concern directly to the shop on your behalf and help mediate a resolution.

We take great pride in our professionalism and high level of service. We hope to earn your business again so we can prove you made the right choice the first time with Benjamin Franklin Plumbing.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Benjamin Franklin Plumbing / Clockwork - Over Priced

I had a minor leak. I called Benjamin Franklin. Upon the plumber arriving, I was immediately pitched on Benjamin Franklin Plumbing ‘s reasonable pricing. When I showed the plumber the minor leak, he informed me he could fix the leak in 15 minutes. Then, the plumber informed me the repairs would cost at least $370.00. What a scam.

It's very disappointing to hear you weren't happy with the work you had done on your plumbing system. It's our goal Benjamin Franklin Plumbing to satisfy every customer. Actually it's more than a goal; your satisfaction is guaranteed.

Did you know a consumer protection organization called U-Win endorses all Ben Franklin operations? Ben Franklin willingly aligns with this organization so that customers have an impartial mediator in the rare case of a dispute.

If you feel you were misled or a guarantee was not upheld, you can contact U-Win at 877355uwin.com. Share your story and someone will communicate your concern directly to the shop on your behalf and help mediate a resolution.

We take great pride in our professionalism and high level of service. We hope to earn your business again so we can prove you made the right choice the first time with Benjamin Franklin Plumbing.

Benjamin Franklin Plumbing / Clockwork - Overpriced plumbing repair

Benjamin Franklin Plumbing in NE Ohio is expensive and has a generic pricing structure that is meant to confuse the customer. Look for a reputable handyman. Most plumbing jobs require muscle, tools, and a year of experience. Don't pay too much.

Technician was given list of three things that needed to be done. Tech didn't know he turned water off outside. Drove back to warehouse to get special tool. Still didn't know water was off. Then, bent main pipe to kill water flow unnecessarily. We paid $150 more for the extra work that wasn't even needed. Next time, turn the water faucet on to determine if you were able to shut the water off outside ***! The hole is like 4 feet deep. Did you really not feel the handle turn.

Benjamin Franklin Plumbing / Clockwork - Price gouging

I rely on my tenants to handle the services needed when something is broken or needs repaired. My tenant contacted Benjamin Franklin Plumbing in Kittery, Maine [protected] or [protected]. They came out and it took them less than two hours to thaw a pipe at a cost of $338.00. I contacted them to find out what type of work they actually did and have not heard back from them. This was an opportunity for them to redeem themselves.

I contacted another plumber after the fact and he said this was very high for this type of work. Benjamin Franklin Plumbing does fixed price charges and not hourly charges. I would not recommend this company and have advised my tenants not to contact them for any future plumbing issues. Stay away from them they will rip you off.

I rely on my tenants to handle the services needed when something is broken or needs repaired. My tenant contacted Benjamin Franklin Plumbing in Kittery, Maine [protected] or [protected]. They came out and it took them less than two hours to thaw a pipe at a cost of $338.00. I contacted them to find out what type of work they actually did and have not heard back from them. This was an opportunity for them to redeme themselves.

I contacted another plumber after the fact and he said this was very high for this type of work. Benjamin Franklin Plumbing does fixed price charges and not hourly charges. I would not recommend this company and have advised my tenants not to contact them for any future plumbing issues. Stay away from them they will rip you off.

I completely agree. They just charged me $533 to install a $179 garbage disposal (price on Amazon for the 3/4 hp Insinkerator Evolution, as of 6/2/11) and it only took them 40 minutes for the complete visit (installation was probably 15 minutes).

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