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Qantas Airways

Qantas Airways review: qantas is a scam 6

N
Author of the review
2:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

DO NOT FLY QANTAS EVER! And especially do not buy a QANTAS 'Aussie Air Pass'. This is advertised as a great deal on the Qantas US site (and possibly elsewhere) but it is a scam. Ok, so you may be able to pick up what seems like a cheap deal initially, but this company uses every possible opportunity to unethically squeeze money out of you repeatedly so that you end up paying far more for this flight than if you went with any other (and better) carrier! And I am Australian! It is shameful how this company operates. AND YOU DO NOT GET ANY ONE WORLD POINTS FOR MOST OF THEIR FLIGHTS! They imply at booking that you do get points, but when you try to redeem them you are told that 'those flights do not accrue points'. So unless you buy the ridiculously overpriced flights that they advertise, you get NOTHING! And to make matters worse the service is terrible, it is very very expensive AND they continually overcharge you (that is, charge your credit card twice for purchases and then take far too long to credit incorrect charges back to you). I would never use this company ever again. And when I attempted to complain to the company they gave me a non-existent email address to write a complaint letter to! So obviously they do not care AT ALL about 'customer care'. They should call it 'Customers we don't care!'

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments
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F
F
Fed Up With Stupid Complaints
, CH
Sep 03, 2009 5:12 am EDT

Qantas is always rated as one of the world's best airlines. One customer's issue certainly will not stop me flying them. I have had nothing but exemplary service on Qantas!

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lukyluk
St Kilda, AU
Jan 06, 2010 8:08 pm EST

yes its true qantas bad service and how i can lost my flight if i have boarding pass and queing for halfhour to put your laguange in because they dont have enough counters to put your laguage so you have to go to airport 3hours ahead so u you dont miss your fligth and cos if u miss ur fligth 2 minutes late cos u queing for half hour to put your laguage and they anounce togo to the counter whos flying to this and that and wat happen if you are a deaf and no staff to assist you like virginblu or jetstar that intstruct you to that counter then u are ### isnt it then cos u miss ur fligth n go to customer service then u incounter a very rude n unfriendly costumer service by qantas and ask u to pay 85 dollars so u can fly the next flight and i recond it rip off, rip off and i believe to all your compaints cos i encounter with it thank

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lukyluk
St Kilda, AU
Jan 06, 2010 8:09 pm EST

qantas bad service

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L
lukyluk
St Kilda, AU
Jan 06, 2010 8:10 pm EST

qantas rip off

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lukyluk
St Kilda, AU
Jan 06, 2010 8:11 pm EST

qantas worker are rude

L
L
lukyluk
St Kilda, AU
Jan 06, 2010 8:15 pm EST

qantas is Q, queers A, are N navigate T to A a ?

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    Chile
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  3. Qantas Airways emails
  4. Qantas Airways address
    10 Bourke Road, Mascot, New South Wales, 2020, Australia
  5. Qantas Airways social media
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    Jun 20, 2024
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