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Home Education PSI Services Very rude representative refused to put manager on the phone then had coworker pretend!

PSI Services  -  Very rude representative refused to put manager on the phone then had coworker pretend!

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4:35 am
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I contacted PSI customer service after the proctor uploaded the wrong exam for me TWICE. After an entire hour I was told to contact support. I contacted support and was met by a very rude representative named Alan who told me if I didn't know what I was doing I should've contacted someone instead of scheduling it on my own. I then was told that even though I had sat on the phone for two hours I would now have to wait 48 hours to reschedule my exam because thats how "we roll" we have a protocol. At that point I asked to speak to a manager and was told I couldnt speak to one because he had already addressed the issue. I told him that the issue was now him and that I wasnt getting off the phone without speaking to a representative. I then asked for his name again which he refused to give. Then I was told a manager still wasnt available. I told him I would hold. Thats when he put a co worker on the phone who pretended to be a manager. I then disconnected the call, called back and asked for a manager and was transferred to a supervisor named Sam who said the call would be listened to and if anything was done that shouldnt have been done itll be taken care of. Being that the last person pretended to be a manager I am writing on all possible websites in hopes this never happens to anyone else who pays to take an exam and is met by a rude representative with their company

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611 N. Brand Blvd., 10th Floor, California United States
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