PSI Services
reviews and complaints

Today I went to one the PSI testing centers to take my Real Estate Brokerage Exam. I was only supposed to take just the National portion. After checking in with the Proctors I went into the testing room and sat down to take my exam and realized it said I was schedule to take both the National & State. I went back outside the testing room to notify the Proctor that I was only doing the one exam and she said don't worry about it, just take the National and log out after I'm done. When I was finally done with the National portion the computer was trying to prompt me to take the State portion, I could not find a way to log out so I just clicked on the "X" and closed out the screen. I went to get my belongings out of the locker and the Proctor stopped me to say I did not log out completely. We went back into the testing area and she asked me to log in and put my ss# into the computer, then I saw IL Broker exam with a green "Pass" so I was excited because it looked like I passed then she logged me out and asked me to take a short survey. When I was done at the end it said I failed both National & State. I was baffled about what happened, I was waiting for them to print out my results , instead she said we will email you the results. I have not received my results yet. I feel like something really shady happened with my exam. I've seen countless complaints online about PSI and how they score people to fail. I came prepared to take this exam and don't understand how I failed.

Good afternoon,

I have been consistently trying to reschedule my accident health insurance exam 17-52. Since 3/16 I have been trying to reschedule and unfortunely I haven’t gotten a reply or update on when the systems will be functioning or the issue of rescheduling will be resolved. It is important that I retake this exam before April 1st. Is there any update on the technically difficulty on rescheduling the accident & health insurance exam?

I contacted PSI customer service after the proctor uploaded the wrong exam for me TWICE. After an entire hour I was told to contact support. I contacted support and was met by a very rude representative named Alan who told me if I didn't know what I was doing I should've contacted someone instead of scheduling it on my own. I then was told that even though I had sat on the phone for two hours I would now have to wait 48 hours to reschedule my exam because thats how "we roll" we have a protocol. At that point I asked to speak to a manager and was told I couldnt speak to one because he had already addressed the issue. I told him that the issue was now him and that I wasnt getting off the phone without speaking to a representative. I then asked for his name again which he refused to give. Then I was told a manager still wasnt available. I told him I would hold. Thats when he put a co worker on the phone who pretended to be a manager. I then disconnected the call, called back and asked for a manager and was transferred to a supervisor named Sam who said the call would be listened to and if anything was done that shouldnt have been done itll be taken care of. Being that the last person pretended to be a manager I am writing on all possible websites in hopes this never happens to anyone else who pays to take an exam and is met by a rude representative with their company

17th of March 2022

My exam stopped in the middle and reload and closed couldn’t solve the problem till now to finish my exam the center I was taking my exam in is not helping me to solve my problem

I tried ti call and send emails to both the local center and to the international candidate support and even to NAHQ themselves but I didn’t receive any support

My name is Ghada Mohammed Sherief

Email [protected]@hotmail.com

Exam center email:[protected]@computony.com

Phone no: +[protected]

I don’t know the exact date, but I was not allowed to use my calculator for my water treatment test. It clearly states that I am allowed to bring a non programmable calculator, which, mine was but the proctor refused to let me use it. I was given a dollar store calculator which was very hard to use. I have used the same calculator for every single test I have taken with PSI with no problems. I have even used it at the same location with other proctors. During a timed test every second is vital and with a terrible calculator that was no bigger than my hand, precious minutes were taken to input numbers.

Went to take my test this morning, have been gearing up to take this exam putting in a lot of hours.

And at the beginning of my test a Applicant gets into a big argument with the proctor, proctor almost had to call the cops on him.

I’m thrown off the rest of my test, fail the exam by 3 questions.

I feel like I have been robbed of my time, and ability to pass.

(I DO NOT NEED YOU TO PAY FOR MY TEST… I NEED FURTHER ASSISTANCE…) I didn’t get any where with the people on the phone other than we will look at refunding you. (This can’t be the only solution to these problems…) I now have to wait 30 days to test? because I got robbed of my time and ability to think clearly

Several questions on the test required additional materials for reference in order to answer. Those reference tables were not provided, making it impossible to answer the questions correctly. I called several times to get my money back and was hung up on several times. I provided a call back number too in case the call was disconnected. No call back. Absolutely horrible service and a joke of a product. Give me my money back!

I am a licensed real estate instructor, who, for 3 days has been trying to find out where to upload my students' passing certificates so that they may schedule their tests. it is beyond maddening that I can't get this information.

I'm a licensed Real Estate Sales Agent in the state of Florida. I submitted my application for the Georgia Supplement Exam on 02/02/2022 via USPS certified mail to

PSI

18000 W. 105th St.

Olathe, KS [protected] USA

They received my application on 02/05/2022. I've been calling PSI Candidate Services [protected]) every week since that date to schedule my exam and they keep telling me that the department in charge of processing the application hasn't uploaded my file to the system, so I need to wait for an answer from that department.

Last time, a CS Rep told blamed the GREC for the delay in the approval of my application. Today I called directly to the GREC and they told me that the approval is done directly by PSI.

I called back to PSI and I got the same answer again: "the department in charge of processing the application hasn't uploaded my file to the system, so I need to wait for an answer from that department. "

I ask for a Supervisor and they said that there are no Supervisors available at the time. I ask for a number or email where I can file a complaint or escalate the issue. The answer: "Send me an email directly and I'll file the complaint on your behalf". Are you kidding me!?!? Apparently, there is no accountability or customer protection mechanism in place for PSI.

All I'm asking is a solution. Please, help.

Went in to test at the wheat ridge office and only had my digital drivers license available. Was rudely told it wasn’t a legal form of identification by the lady who was running the testing center. I cussed in frustration and she shut and locked the door on me and refused to hear me out…I called customer service where I was treated even poorer by a lady named Yoshonda. She too incorrectly told me that my ID which I accessed from the my Colorado app was not a legal form of ID. According to the governor of Colorado my ID is not only legal but supposed to be excepted at liquor stores, by police and even at state sanctioned testing facility’s like PSI. Yoshonda didn’t want to hear me out and accused me of yelling at her because she refused to accept the fact that the law is different in Colorado then she hung up on me! I have never been treated so poorly in all my life by people who are supposed to help you…this incident happened on Saturday february 26th. I was forced to leave and my 70 dollars I paid to test is gone. I rescheduled a new test on Monday February 27th just two days later to be taken on Wednesday march 2nd…I recieved a call this evening from PSI, 2 days after the incident and 2 days before my next test that is already paid for to be informed my next test was cancelled and all my info was blocked from me to access online pending an “investigation”! This company is playing around with my money and my career because they don’t know the laws and acceptable forms of identification in the states they choose to do business in…I will be contacting someone in the governors office about this issue and maybe even the local news!

For over a year now every single time I call to schedule exams for employees I have to sit on hold for close to an hour before my call is answered. Answering the phone should not take this long.

Even if I manage to finally get someone on the phone after wasting valuable time from my day I am connected to someone with such a thick foreign accent it becomes so difficult to understand and makes the process that much more painful.

Scheduled to retake my CHC exam at Raleigh testing site. Arrived 30 minutes early and was informed that my test would not load. Had to wait an hour before being released.

The proctor said I could reschedule within 24 hours... 24 hours later tried to reschedule and was told it would take 3-5 business days.

I have called every day since then and have been told that they still do not have proof that I could not take my exam because of technical issues.

I have PAID for the exam and now I am getting the run around. Customer Service is not helpful and they continue to read from a script, offering no resolution besides 'wait for a call back'. "I'm sorry for the inconvenience".

These liberal [censored]s still insist on mandating their little social experiment of mandatory masks. Not only are these “proctors” rude and abrasive, they are beyond proud of their little mask mandate. Try taking an extremely strenuous timed test for 6 hours with a fu#%ing mask on. What a worthless company run by a bunch of libtards. I bet they’ll be the ones checking our work papers when the government throws us all into internment camps! “Papers please “. I was practically dizzy by the time I was finished with my test.

The worst kind of service. The process takes very long, not specific system requirement. I suspected that a proctor handles too many customers.

Not user friendly, not helpful, ask you to call, hold you for very long time, spend cost internasional call.. not helpful and self centered service.

The proctor and their supervisor or customer service seem never trained and heared about the importance of customer service dan experience.

I think that isaca and other organisation should consider to provide alternatives exam provider! If it possible, i have a nightmare and avoid this kind of provider!

On two separate occasions, I paid to take exams with this company. I paid for the Public Adjuster exam. It was canceled because of the Covid 19 virus scare. I never received a refund or a rescheduling. I paid for a Life Insurance Producer Exam and was given the wrong access code. I found that out while trying to log on for the exam. After calling the company and being on hold for literally almost two hours before I got to speak to a representative, I was promised a rescheduling. Since I had a rep on the phone, I also addressed the issue of never getting a refund or rescheduling for the Public Adjuster Exam which I paid for and was canceled by them. The rep found the records and promised me a refund. I did not receive it. I waited the allotted time and nothing. I was rescheduled for Jan. 20 for the Life Insurance Producer exam successfully. In total between 3 calls, I was on the phone for almost eight hours. That is way too long. I had problems logging on at test time, but I got on in time. I was then disconnected after about 12 minutes and was unable to log back on. That is two exams dealing with this company where I did not receive the service I paid for, not to mention all the hours I spent studying and preparing for these exams. How can we rectify this situation? I included some images of the confirmations, including the first name of one of the reps I spoke with.

Yes I am complaining I have taken the test I sent my test score in to get veteran points preference and I have no response back has been over a month and every time I call no one can answer my question.

PSI customer service and online email as horrible I haven't gotten no response but I have male email call like a 100 times and I'll see that I cannot get anybody to answer my question or find out if they receive my test score along with my DD214.

The turnaround time is horrible no one has answers no 1 can give me what's going on there's not a number we can contact people to see if they receive my information or anything.

I am very disappointed in the server from PSI lover from PSI I'm not gonna be reached at [protected]@yahoo. com

Horrible! Every time issues with connecting to test site - AND while taking test - proctor says out your head up, face camera while I’m doing problems on my scratch paper! The proctor interrupted so many times! Then this time horrible issues even getting onto website -1 hour later! While taking exam calculator stops working on their test website - tech person said you’ll have to exit exam! Which means an immediate fail! Of course I didn’t exit - finally fixed itself and pSI never gave me back the list time - I hate how awful their testing site is so many issues!

The second time I have received a 68 score I keep up with how many I have correct. I know I had more than 57 questions correct.I had 63 correct if you count the osha questions that don’t count. Why put information on here if it doesn’t count. I have got to have this dealt with immediately or I will not remove this complaint. It isn’t fair that you include questions that don’t count and your not clear about it. Also many questions around 5-10 each time I have taken it have multiple correct answers, so if you choose the best answer how do you know it’s that same one that y’all have decided is correct

Example the questions usually have one

Option that is completely wrong

But the other three can all be correct

Just because I look it up and it says you can use

Any of the answers depending on

Certain factors and circumstances

Who is to say we agree on which one is correct

When 3 out of 4 options are correct

I need a confirmation email. I received an email saying your scheduling details etc... Outlining when I am to show up and it states at the top this is not the confirmation that will be sent shortly after. That was multiple days ago. The money has been removed from my account and I can see on the dashboard that I am approved for tomorrow's test. However, it clearly states what documentation is needed and I dont want to pay almost a $100 and a two hour drive each way to end up not being able to take the test.

Ive been on hold for over an hour. During the pandemic and millions of people were filing for unemployment I didnt wait near as long to get ahold of someone for such a simple problem.

Hey PSI! I registered with you guys after completing my real estate course and had all the correct transcripts sent to you guys so I can register for my exam. In October of 2021, after receiving the email that I was able to register for a test once logged in I did not see the Illinois broker examination test that I need to register and schedule. Every day since then I've contacted you guys and still no solution. I'm constantly being told by your customer service representatives that PSI still needs to transfer my file to the new platform. It is now January 26, 2022 and I am still having the same issue and I still do not see the Illinois broker examination as an option for me to register. I don't necessarily blame the representatives but I definitely blame you guys because you guys can't even give the customer service reps a date when my file will be transferred. I've been studying very hard for this test I've been waiting for months when I don't even know when I'm gonna be able to take it. I quit my job because I thought I'd be licensed by now. I need a solution ASAP. Due to the inconvenience on behalf of PSI's system, please consider some credit/ compensation for the inconvenience I've dealt with because of you guys for the last four months.