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ECPI University Customer Service Phone, Email, Contacts

ECPI University
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4.4 39 Complaints
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ECPI University complaints 39

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2:57 pm EDT
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I am a veteran (Vet) working approximately 40 hours a week. Additionally, I have a wife and two young children. In February 2023, I enrolled in an online EET (Electrical Engineering Technology) course with the assistance of my employer’s tuition program. Unfortunately, due to unforeseen circumstances, I had to drop classes in November 2023. Life can indeed...

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We pay so much to attend this school, nearly $40,000. We come in to classes on the weekend for labs and we are constantly berated and embarrassed. The two lab teachers treat us and talk to us like crap. Our class is made up of Black and hispanic students and the two teachers are white and it feels like a plantation whenever we come. We are all grown and...

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As much as I wanted to love this University, I was unfortunately let down. I applied to two universities (ODU and Hampton) prior to ECPI and thought ECPI would be quicker for me to get a degree. Well, after talking to the admissions and counselors, I was advised that they would take care of everything on their end. I was transferring from TCC (Tidewater...

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Is ECPI University legit?

Our conclusion: ECPI University stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights ECPI University's reputation as a trustworthy leader in their field. Customers can rely on ECPI University's services, assured they're dealing with a highly reputable and fully legitimate company.

ECPI University earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for ECPI University. The company provides a physical address, 18 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 84% of 39 negative reviews, ECPI University is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Ecpi.edu has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ecpi.edu has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for ECPI University have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up ECPI University and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on ecpi.edu. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

Ecpi.edu regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ECPI University.

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ECPI University Harassment

The schools instructors and administration does not care about their students it seems like it only about money with them. I have had several occurrences that has happened to me and when speaking with the DON she told me i was making myself vulnerable to others and i should just face my problems head on, and it totally discouraged my mental health.

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ECPI University Schools attendance policies

I am a student at the university and I am having great difficulty resolving my attendance for classes and schedules because the university has enrolled me in a class I cannot attend because I must work on days that conflict. I have made 7 attempts to resonate this issue and I cannot get a response to me attending the night classes I was scheduled for. The class that was “unavailable “ because of students moving forward is not true as the entire class has failed., prohibiting forward movement. I have passed all my requirements and have been waiting 2 semesters ti reenroll. The President of the college and the Director of Nursing, along with several professors are causing a hostile environment, and prohibiting me from attending classes with no write nor oral explainable reason. This has a high impact on my financial aide with federal loans and priviate subsidies. I checked into transferring but the accepting collages do not recognize the ECPI credits. I need my questions on classes and tuition answered by the school.

I have asked via phone messages and email for answers that have gone unanswered. I may be contacted directly by either party for resolutions

Desired outcome: Contact by President of school Kevin Newby with nightly nursing enrollment instructions.

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My catalytic converter was stolen from the Virginia Beach, MCI location when I was in class. I have reached out to Michael Heck numerous times in regards to resolving this issue. He has just given me the run around and has not helped me figure out a way to pay for the damages. I also failed one of my classes due to the stress related to not set...

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ECPI University Instructors

The unethical ness as a nurse and nursing instructor. Teacher was known to show questions on the board to the exams allowed phones to be utilized while taking quizzes she never really lectured she also allowed another student to know answers for a exam and it came from the students mouth. Leaves class comes back hours later. We never had clinical we went 5 times and only stayed once also was let out at 730 and 1130 on some clinical days. Also argued with students in front of the class no professionalism at all. No morals. And a student should be expelled for cheating as well as a teacher who isn’t doing the ethical things . This was discussed with admin but no results end results I have received retaliation from her she picked an argument with me in the middle of my exam . Totally unacceptable where is the leadership and professionalism ? I felt wit this for 10 weeks. Always on her phone soon as she get to class she just doesn’t follow ecpi policies and very unprofessional and confrontational I feel attacked I feel helpless and I feel as though no one cares and that I have no voice

Desired outcome: Accountability for ALL actions and rules and policies of ecpi that was violated

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ECPI University Worst experience of my life

Attending this school was the absolute worst decision of my entire life. I graduated in 2012 with a "Criminal Justice Degree." The school promised job placement immediately after graduation. Also said no repayment until job placement. Both were a joke. I'd like to point out that it's currently 2023 and I owe about $1000 less than my original loan despite YEARS of automatic payments of almost $300/month. Somebody needs to learn math. What they didn't tell you was that while you were "working" with them to find a job, they put your loans in deferment and financially raped you. I'd also like to point out that the Criminal Justice program is no longer offered... why is that? Hmmm. Maybe because it was a scam to begin with! I was offered a couple jobs. In a different state. Working for ECPI. I should have saved my money and went to a community college. Which is exactly what I did years later only to find out most of my credits weren't even transferable. Thankfully, the school I attended and graduated from with honors (for free I might add...) was concerned about their students welfare and worked with me to make sure I didn't have to retake every class. And while they don't hold up their end of the deal - you know, an actual job as a result of your so-called degree, you miss one payment and they'll stick it to your credit for all 9 or more loans (even the ones with a zero balance) and it'll stay there until you die. Run as fast as you can from this "school." If you want to give your money to them for nothing in return - I'll gladly provide you with my account number and you can just deposit it there.

Desired outcome: A refund... a partial refund. Loan forgiveness. Loan cancellation. Somebody with half a brain to appropriately apply payments to loans and interest so that the loans are actually getting paid off.... anything at this point.

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9:48 pm EDT
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ECPI University Degree

Lied, it is a for profit school, I was lied to and promised a degree, but never would tell me how much it cost. I never got the degree, didn't pass a math class because they switched teachers 3 times in the middle of semester and then I was out found out how much I owed 30,000 for what a debt, also said would find you work didn't have any connections with any jobs or set ups. They lied to get people there I want my money back this is a for profit school, and a scam this was 2006 when they came to Raleigh NC had a racists running it and sent the Dean somewhere else cause she didn't know what she was doing.

Desired outcome: Refund

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ECPI University Criminal justice program

I attended ECPI from 2005 to 2007. I wasn't fully aware of the magnitude of deceit by their administration at first. But as I took classes and continued to ask questions I realized how much they had misrepresented themselves. Originally I went in to check out their program; see what they had to offer, prices, etc. Within a short conversation in the admin office another lady joined us with papers for me to sign. I asked several times if the course credits we transferable. I was assured all credits would transfer. And They assured me they were only looking at my eligibility for grants to possibly enroll. Once I signed I was notified that I'm eligible for the grants and loans... loans I never asked for. and the rest went by so fast no one explained the fact that I had just signed on for loans with high interest. Later when I checked about credit transfer at another college I was told their credits do not transfer. Once I discovered this I spoke with admin and was dismissed several times. I looked more closely at the paperwork only to discover the fees were inflated and the interest was higher than promised. Then I find out I couldn't leave because they had me sign agreements that held me responsible for multiple terms instead of individual; I continued classes really thinking it would sort out as I was promised. Instead I got a little further along only to realize their career center was also useless and made empty promises as well. I left with no degree, no transferable credits and a huge debt. This was the worst experience that still haunts me.

Desired outcome: Please remove these loans. I was mislead from day one and given empty promises by ECPI admin.

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ECPI University unprofessional unqualified staffing

while attending ECPI I was failing a class and was instructed by the teacher that taught the class that I needed to drop her class because she didn't see that I could pass her class, and that maybe I needed to rethink the nursing field.

The Nursing Director are not helpful no one is on one accord and they are not professional each day something is changing but changing to fit the needs of them versus the students. even when you send out a e-mail to have a paper trail if they are found to be wrong they will still tailor it and try to change their words.

It has been made clear that this school only cares about money and attendance versus students passing and achieving their goals.

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Thomas Sullivan at ECPI Newport News campus willfully ignored request to not be contacted as his harassment was detrimental to my mental health. He then fabricated a false claim of plagiarism and held a review board without my attendance. I confirmed the assignment in question was not the assignment I uploaded but was not told what assignment until after the review board reached their determination.

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ECPI University School of Nursing

Totally UNSAT for a school that charges so much. My girlfriend, Daneen Finn, is a student enrolled in the RN accelerated program and she has had nothing but unsupported excuses when she asks for help.

Beginning in her first semester, she was assigned a career service counselor who promised to assist her finding employment while she was a student. This individual never assisted her and then left the company and never once passed on her information. At the time she was unemployed due to the pandemic and was having extreme problems finding employment. When she asked for assistance from Mrs Britt, she agreed that the school had failed her, but still never assisted in helping her find her some employment as she promised.

The biology teacher was hard to understand as she has a weak grasp of the english language and spends a lot of time away from the class and is not available for assistance. This semester, she has the same teacher, and again, she is never available for assistance. My girlfriend has been having trouble getting back into her PC to conduct class, has emailed requesting help from IT on several occasions and the only help she gets is emails for her to answer security questions which has not helped. Not one time has she been able to reset her password. How can a school such as yours have students using PCs to conduct work but not have the IT support she needs in order to do the work. She is now 4 days behind the class because she has been unable to log in and follow with the E-book. I had to spend 100 dollars to buy the actual book so she could try and follow along. She asked for help from her teacher, the same one mind you she had the first semester, and she won't return her messages. Totally inept for a student to be asking for help since Friday and here it is Wednesday, AND STILL NO RESPONSE. I encouraged her to speak with the Director of the School, Vickie Britt, and report the problem. Ms Britt was too busy to assist her. I can tell you, I am a professional instructor, and I have never seen so much ineptness in an accredited school as yours. I am only sending you this to inform you that I am going to report this school to the Better Business Bureau, and I will be researching the company that accredited the school and I will report this to them as well. Moreover, I will be launching a campaign to ensure that other potential students are informed of the activities of the School that she attended. Don't be surprised to see your school on media outlets in the near future. She will be withdrawing for your school and taking her money somewhere else. I am appalled at how she has been treated by a so-called accredited school. Definitely not a professional organization!

Desired outcome: she will have all financial loads removed and she will owe NOTHING to your school

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ECPI University Never Received my Associates Degree Diploma

I attended in 2017 to the ECPI campus in Charlotte, North Carolina. I graduated with all accomplished requirements. I never received my accredited diploma. I have paid numerous of times to have even my official transcripts sent. And have not received them as well. This has been an ongoing battle in receiving these items. To the point, that I can not continue my education without my official documentation.
I should have 67 credits accounted for in my Associates degree, and by NC law of education it is only required 60 credits.
ECPI has no right to with hold my diploma, nor official transcripts.

Desired outcome: Request my official transcripts with diploma

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ECPI University ECPI Online CIS program

While attending ECPI University's Online computer science program, I filed a written affidavit against faculty members Tara Clark, Dr. Gary Mansi, and Terri Gilbert. The body of the complaint was based on erroneous grading practices that neither reflected the policies, rubrics, or written standards of the University. The faculty at the CIS department conducted a judicial review board on zoom. During the proceedings, Teri Gilbert, on behalf of Tara Clark and Dr. Mansi, levied up charges against the plaintiff unrelated to the matter. The written affidavit with physical evidence and a timeline was submitted to the office of the vice president of ECPI, Shelia Sweeney. Who disrespected the party seeking redress by misspelling their name and made no effort to follow up. As of today these serious matters having legal significance in both civil proceedings court and SACS COC, the organization that backs ECPI's accreditation, have not been addressed at any level within the ECPI hierarchy. A recent experience with Dr. Adam Harris in a networking class illustrates how terribly unfair and academically unsound ECPI's CIS classes are. Dr. Adam Harris refuses to grade assignments in his class per the specifications of the published rubrics. This practice equates to a totalitarian environment that allows the Professor to arbitrarily grade assignments with no basis in any established academic criterion. Dr. Harris, quoted as saying that "everything is ok in his class as long as it's his way." Concerning creating a healthy learning environment, I would say that his classes are hostile, disrespectful, and poorly thought out. A Dr. Adam Harris CIS class is a Masterclass in passive aggressivity and backstabbing.

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ECPI University Harassment

I came across this site while on the web. Its too late for me. I was a faculty member at ECPI . I was being harassed daily by my supervisor. I had never had this experience before, and didn't know what to do. I should have gone to HR, but instead I went to the campus president. After telling him my problem, he simply dismissed it, not believing me. I ended up leaving ECPI. I wish I knew about this then.

If you don't already, please let your faculty know what they can do if they find themselves in my position. I so wish I knew then what I know now.

I am happily employed and am not looking for a position anywhere. I just want faculty to know what is available to them, should they find themselves in the same situation.

Desired outcome: Faculty knowledge of resources

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ECPI University Inadequate instructors

My current instructor is absolutely horrible. She does not help us at all. This is the worst teacher I have ever encountered in my life. We have been stuck with her for 4 terms now, and It's been a complete waste of time and money. I'm a great student only because I teach myself the material from reading the book. She actually informed our class that since we do not like her, she wasn't teaching us today. This is unacceptable! She was completely unprofessional and took out whatever was bothering her on my class. She then said she was the easiest teacher there, but since we didn't like her (again!) she was going to treat us just like all the other instructors. So, if they're all that horrible, I'm looking to transfer somewhere else. This is ludicrous!

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ECPI University Communication and the degree

It was rocky from the start. I was delayed school, they would change dates on me to pick up my iPad without telling me. After "break" only nurses were allowed back on campus. There was no notice that my teacher was leaving and the new one is not prepared for this program. She wastes time and I feel very unprepared. I paid for full physical textbooks but instead I got ebooks I don't get to keep. This school is a rip off.

Desired outcome: I want my textbooks and I’d like my new teacher to follow a better curriculum.

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My name is Alexander Adams and I have a huge issue in my hands. I have HAD to speak to VA beach's Wesley Boisseau for the past few days now trying to resolve my issues because our own financial aid person basically has been ignoring me for quite some time. I have sent her several email messages and have tried calling multiple times to be told she wasn't...

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ECPI University cis245-online course content

While taking CIS245 with Dave Walman I have taken the time to bring at least 5 issues to the attention of Mr. Walman none of these issues have been resolved. The issues that concern me the most are:

Blatantly incorrect assignment instructions, literally the services needed do not exist on the client configuration used by the school

Test and Quiz questions that fall well outside of the course curriculum, the topic matter on the tests is at a Graduate level, CIS245 is an undergraduate course, no reason for Mr. Walman to teach above the level of his students, furthermore, questions on tests are not even included in any of the resources provided by the course text or Mr. Walman.

I have contacted Mr. Walman on 5 occasions using his official campus email. His response to all problems I presented was a superficial glib disrespectful reply that did not address the issue and certainly did NOT pay any respect to me as a student at ECPI.

Mr. Walman has created a hostile learning environment by not allowing students access to resources including properly configured Vcastel1 modules, his teaching and course content falls so far outside of any acceptable academic norm that it can only be called passive-aggressive. He will not address issues concerning incorrect assignment instructions or incorrectly configured Vcastle modules.

My perception is that Mr. Walman has created a hostile academic environment that makes it impossible for students to understand a clearly defined curriculum based on a syllabus and that does not base grades or achievement on any rational basis.

I can say that the grade that I earned while in CIS245 was not a reflection of my understanding of the posted course syllabus.

It is my opinion that this course should not be offered by ECPI until such a time that it can meet the requirements for an undergraduate-level course.

I plan on submitting an additional complaint to SACS COC the body that grants ECPI its accreditation.

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Overview of ECPI University complaint handling

ECPI University reviews first appeared on Complaints Board on Feb 5, 2008. The latest review Financial aid director, and their lack of communications. was posted on Apr 12, 2024. The latest complaint Schools attendance policies was resolved on May 07, 2023. ECPI University has an average consumer rating of 4 stars from 39 reviews. ECPI University has resolved 33 complaints.
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    +1 (804) 894-9150
    +1 (804) 894-9150
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    Richmond, VA - Innsbrook
    +1 (804) 417-4742
    +1 (804) 417-4742
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    Richmond, VA - West
    +1 (757) 849-0548
    +1 (757) 849-0548
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    Newport News, VA
    +1 (757) 793-2640
    +1 (757) 793-2640
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    Norfolk, VA
    +1 (540) 563-8000
    +1 (540) 563-8000
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    Roanoke, VA
    +1 (703) 348-4062
    +1 (703) 348-4062
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    Northern Virginia, VA
    +1 (407) 562-9100
    +1 (407) 562-9100
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    Orlando Lake Mary, FL
    +1 (210) 973-5205
    +1 (210) 973-5205
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    San Antonio, TX
    More phone numbers
  3. ECPI University emails
  4. ECPI University address
    5555 Greenwich Rd, Virginia Beach, Virginia, 23462, United States
  5. ECPI University social media
ECPI University Category
ECPI University is related to the Colleges and Universities category.

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