The complaint has been investigated and
resolved to the customer's satisfaction
PSE&Gvictim of a major corporation

My name is kimberly vine and i'm a victim of pse&g. For the past several months I have experienced bad customer service and repair service from pse&g. Due to this, I have experienced a major flood twice now in my kitchen! I am now having my floor and sub floor replaced. If pse&g would have repaired the problem correctly, I would not have to go through all this aggrevation in my home! A major dissruption in my family's life!!


  • Ri
    rickppp Nov 17, 2009

    Absolutely sick and tired of calling PSE&G re the same issues, which are:
    incorrect amount owed
    problem with previous meter. fyi, PSE&G knows that there are many meters in users homes that are not calculating correctly. it's up to them to make sure that yours does work correctly. Make sure that once the meter is tested that they send you a report not only on if the meter is working correctly - but what company tested it - as some of the companies they use are known to not run tests and return meters to them - indicating that they are okay or within the correct range. It's up to you the consumer to demand that your meter is tested and find out who tested it. Many of the bad meters get their serial numbers replaced with new ones and get put into the field again for service, with PSE&G knowingly putting out bad meters.

    I am getting closer to resolving the issues, but it's been very painful. A good place to start that you won't find out by calling the normal phone numbers is there executive office. Oh you'll still find curt people there, ones that want to speak over you while you're explaining the issue - but it's a better start than speaking to low level / can't do anything employees.

    start with
    Corporate Office
    [protected], ask for Jackie
    if you get no where...
    then dial
    ask for Mr. Forline or Mr. Ralph Izzo
    explain your issue
    make sure you ask "how long" is a fair time for them to get back to you.
    and IF they don't get back to you in that time period, call the 973 again.
    IF this does not work go to the Public Utilities Commission [protected] and ask how to file against PSE&G

    0 Votes
  • Ci
    Civitas Energy Nov 23, 2010

    It's hard to argue with real experiences but unfortunately these things happen, however the reality is that you shouldn't t have to put up with it. And the great thing is that you don't: there are other choices to get energy out there - I am of course referring to solar energy.

    You may have heard about solar before, but what you may not have heard is that solar can offset you bills to practically nothing and it is far more affordable than you might think:
    a) If one has the means they can purchase it for cash, It pays for itself in about 6 to 7 years. No more bills plus it earns you an income. Enough said.
    b) One can also take out a loan and finance it that way. Immediate savings can still be achieved from day one even with a loan however the payback term is slightly lengthened to account for the loan interest payments. You still get the income through selling your energy credits and when the loan is paid off you have full energy savings and the income combined; or
    c) the third option that one can take is to lease a solar system. In this case the leasee is able to lower their electricity bills today and continue to pay that same low amount each month for the entire lease term of eight years - and with no upfront cost to the leasee.
    For example, if you are paying an average electricity bill of $120/month (1, 400/year) you will only have to pay about $96/month (or $1, 152/year) for the next eight years -- even if electricity rates are sky-rocketing. At worst you save $288 in the first year for doing nothing, and as rates rise you save more. The best part is you don't have to pay anything to have it installed: The financier takes care of that.

    It's awful to hear stories like these, but because it's PSE&G it means you're in New Jersey and New Jersey happens to be the best state in the country for assisting individuals with adopting solar. So, if PSE&G are causing you grief then give solar a thought.

    If any of you have interest in finding out more, please do not hesitate to contact me at [protected], or, visit our website at

    Regards - Patrick Gallagher

    0 Votes
  • Ri
    rickppp Mar 14, 2011

    Patrick: please send the solar panels over to my place NOW!

    0 Votes

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