Protea Hotelsprotea hotel umfolozi river

D Jan 08, 2020

Good day

I would like to to register my complaint for your urgent attention. I made a booking in Protea Hotel Umfolozi river. I was supposed to check in today 08/08/2020 and check out 10/01/2020. O use my vouchers as I am a prokard member number [protected].
I drove all the way from Pretoria to the hotel only to find out that the state of the room is unbearable. The rooms are so dirty and the is clear visibility to rats online and fecesand the smell is unbearable. I even took pictures to that effect and also called the manager to witness that. I'm saddened by the fact that they couldn't help by giving us a clean room nor move us to other hotels nearby. We had to book another protea hotel in amanzimtoti and drove an additional 230 kilometers. What saddens me the most is that we were traveling with kids who were extremely tired.
Can you get to the bottom of this and ensure that justice prevails in this matter. I also took pictures to support these allegations.
Thank you.
My contact details
Nyiko Nkwinika

Protea Hotels

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