Duke Energy review: Transferring automatice payment from my deceased husband's account to mine.

This has been an ongoing problem since I first contacted Duke Energy custumer serve after my husband whose account the bill was paid from diee, 6/13/2026. This has been a tramatic time in my life, and instead of helping me to get the account changed over to paid automatically from my account, they have charged me late payments, return check fees and collected a $135 deposit on a Duke Energy account that has been paid as an automatic payment from my husband's at least 10 years with no late payments.

Their customer service providers have told me they cannot refund the late fee and return check fee and I am not allowed to have automatic payment on this account because of those fees. Instead, I must show that I can make the payment on the account by either writing a check monthly or calling them to take the payment as a debit to my checking account? WHAT?

I am upset. This has been a ridiculous situation that could have been easily taken care of if they would work with me instead of sending me threatening letters and providing me with a customer service contact number that cannot provide customer service in this situation and cannot refer me to someone who can help me.

This company is using their size, and monopoly service position to ignore customer needs. It is sad.