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Viva Terra International

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Customer Service

7021 Wolftown-Hood Road
Madison, Virginia
United States - 22727
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
SunClosed

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Complaints & Reviews

Viva Terramaya glass vase - tall

4/16/2019 I ordered the Maya Glass Vase and requested it shipped to my P.O. Box. I never received the vase. May 8, 2019 I phone [protected] to inquire about the vase. Was told will not ship to P.O. Boxes. This information was not stated on their website and I did not receive an email or was contacted about this. A representative stated my order was dropped. If I wanted the vase, I would have to reorder. Originally I had used a discount code, but now, it is not available. Now I will have to pay the full price. They would not honor the original price. My reply was "No." I stated they have poor customer service and their website needs to state "No Shipping to P.O. Boxes." This is a bad company to order from. Very poor customer service!

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    Viva Terra Internationalcustomer service

    I tried to place an order on line. The web site would not go beyond the shipping address. It kept asking me to check the address (which was correct). I hit continue and nothing happened. It just kept asking me to check the address. I called the 1-800 number as was told they would talk to IT, to try again in 30 minutes. I waited well over an hour and tried again. I was able to process one of my orders. I placed my second order and got, please try again, your credit card was declined. so I checked my CC # and his submit again. Again it stated it was declined. So I tried on last time thinking I was fat fingering the number wrong. Again it was declined. I called my credit card company and they stated no...in fact that I had six charges...I need to call the merchant. I call back and this time I am told that I needed to call back in 30 minutes as their order system had not updated and she could do nothing to help me. I asked why she couldn't call me back and was told they were too busy. Think this may be my last order with Viva Terra. Still have the problem. Am waiting my 30 minutes so I can resolve this issue and be done with them.

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      • Po
        pobarjenkins Nov 27, 2017
        This comment was posted by
        a verified customer
        Verified customer

        Most call centers do not have the time or staff availability to call customers back. So many customers request call backs that they would never be able to accept incoming calls.

        0 Votes

      VivaTerra — frustrating packaging

      They are supposed to be a "green" and "earth friendly" company, but a coat stand I bought from them came...

      Viva TerraRoot of the earth bowl

      I think that Viva Terra has some rather unique merchandise and that's what attracted me, but I won't purchase from them again.
      I bought a very lovely wooden bowl mid Septemember last year. It has sat on a table empty for several months---it was away from heat and cold and isn't "played" with. Yesterday, I noticed a huge fissure/crack in the bowl. Considering that this is obviously either a design flaw or an issue with the materials, I asked to either have it replaced or get my money back. Naturally I got the standard customer service email that says---"sorry it's over 30 days" so too bad.
      What bothers me isn't even so much the cash--though it was fairly expensive to have lasted only a few months---it was the utter lack of understanding that this was a bigger issue and that perhaps they should look at the overall quality assurance to make sure that they don't have other complaints. If they don't care about what they sell, then I won't care to purchase anything from them again.

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Viva Terra — Late delivery, poor communication, product not in good condition

        I have just sent this to the Viva Terra customer service email address: Hello. I am writing to file a...

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        Viva Terra — Set of 2 hand carved twisty stools - 23" & 18" v0403

        I ordered a set of two stools made of natural wood on 12/17/15 One of the stools cracked/split open on it...

        Viva Terra — Gustavian bed

        Their shipping charge was 1/2 the cost of the bed. I tried to ask them about it, even called the manufacturer...

        VivaTerra — Poor customer service

        "Your review has been accepted for moderation." This was the response I received when I wrote a review about...

        Viva Terra — Shipping & Customer Service

        TERRIBLE COMPANY; WILL NEVER AGAIN SHOP AT VIVA TERRA! I was a returning customer this year and ordered a...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Viva Terrahuge delivery delay- bad customer service

        I ordered a wreath for fall for my mother on Sept 18, 2014 A MONTH later I called to ask where it was. They told me they were made to order and it takes time. I've called THREE more times including today which is NOV3rd !! The last two calls they said it was shipping "today". Obvioiusly not true. I spoke to a supervisor today who tad me it just shipped and I have trouble believing him. I asked for an accommodation or a discount. NO response. This is BAD SERVICE. I will never use them again. Ever.

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          VivaTerra — Fraudulent Practices

          Received an order that I changed my mind on & returned it IMMEDIATELY. Upon VivaTerra receiving the order...

          Vivaterra.comHorrible service wrong answers

          Ordered Mother's Day orchids, per website order today and receive by the day. Also had coupon code for free shipping. Ordered online and at promo code wouldn't allow. Called 800 number, customer service (yeah, right!) spoke to Melissa. She grilled me like a criminal to "find the code" in her system. Being persistent, she said it was related to "retailmenot.com" and they didn't participate. Really? There are hundred of coupons/promos on the site for vivaterra.com! She was offensive. I just buried my dad and really wanted to sent the lovely orchids. I asked her to just waive the fee (I've previously ordered many gifts from them) as a one-time courtesy. She said absolutely not. Because of the nature of their "service, " in particular, Melissa, I will never shop with this company again. I continued with the order as they exhausted me - I paid the shipping fee. They lost a customer over $12.00 . Shame.

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            Viva Terra — They are a scam!

            On the left is what I ordered and on the right is what I received. The shape, material, and manufacturing...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Viva Terra — Bad service

            I will never ever ever order anything from Viva Terra again. I received a gift item that didn't fit. I...

            Viva Terra — Horrible service, no delivery, wont cancel order!

            Where to begin. ordered a gift, 2 day delivery. Got confirmation. never shipped. Was given bogus shipping...