The complaint has been investigated and resolved to the customer’s satisfaction.
I never had any transactions with First USA Bank but they're sure *** me off. I'm new to this country and is still trying to build a good credit history and successfully I might add, but this First USA Bank had been pulling my credit summary for review five times this year now goddammit!!! It'll stay there for two years and potential lenders will think I'm...
The complaint has been investigated and resolved to the customer’s satisfaction.
I switched to the comcast bundle last year, ever since I did, every month my bill has been incorrect and every month I have to call and spend an hour or more on the phone trying to get it straightened out. I even had to take time off from work and spent 2 hours at their office to get it straightened out and what do you think happened the next month. 'The...
The complaint has been investigated and resolved to the customer’s satisfaction.
Our story is much like many others, unfortunately. Although we resisted the timeshare pitch in Branson, the follow up vacation club seemed like a good idea. What were we thinking! Rebelhorse, What's the status of your action? We're not seeing any savings as promised, and there certainly is no 24/7 support! We don't see much availability of condos that we'd...
The complaint has been investigated and resolved to the customer’s satisfaction.
We had Ocwen from 1998-2005. The forced place insurance (which we had our own and proved it. Charged us for all kinds of things from property evaluations to legal fees. We had gotten behind in our payments but would make them up thousands of dollars at a time only to find out a month later they added thousands more in fees. We finally sold the house to my...
The complaint has been investigated and resolved to the customer’s satisfaction.
I've recently read a string which I believe to be misinformed consumers... I have been a Melaleuca customer (not a sales agent) for more than 6 years now. I can honestly say that my family is one of the healthiest in our neighborhood (my daughter was one of two children with perfect attendance at her school last year). I truly feel that these products are...
The complaint has been investigated and resolved to the customer’s satisfaction.
In less than a year our heater failed. They had the nerve to blame it on "water chemistry" and would not honor the warranty. Our water had good levels of everything, was clear, no issues, etc. These people called us every 2 days for a month trying to sell it to us, then left us in the cold (literally) when it broke.
Oh... even if the heater was covered, we...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am extremely distraught right now. My husband and I bought our vehicles from Carmax 3 years ago and were told all about the company's wonderful ethics, dedication to customers, etc. and that Carmax will buy your car (that you bought from Carmax) back for a great price.
We are moving to England and have to sell our car. Trusting that Carmax would give u...
The complaint has been investigated and resolved to the customer’s satisfaction.
A charge by CLKbank.com for $39.90 appeared on my Orchard Bank/HSBC Mastercard for an alleged online purchase I never made! I called their 800-390-6035 number on my statement; received a recording; was directed to their website CLKbank.com, and read the same thing as the recording, that someone in my household or I made an online purchase! Not true!
Don't...
The complaint has been investigated and resolved to the customer’s satisfaction.
No company I've ever encountered, except Great Expectations Dating Service, refuses to give a refund when they have not begun to provide anything to the customer. David Margolis owner, Sheryel Ashcroft Director, refuse to let you cancel membership in Great Expectations unless you sue them, and sue American Express for paying them. A Confirmed medical...
The complaint has been investigated and resolved to the customer’s satisfaction.
Watch out for Costco: you get what you pay for, plus some extra damage. I got my lenses replaced there, and they needed to be adjusted once they got back from the lab. Not a big deal and entirely expected. However, the first saleswoman they had help me, Marilyn, automatically bent the frames ("boxed off" in her words) back to being perfectly symmetrical...
The complaint has been investigated and resolved to the customer’s satisfaction.
As an american airlines (aa) frequent flyer of 100k miles, I have to say aa just isn't what it used to be when it comes to customer relations, and they won't be getting another 100k miles out of my family.
While shopping on their website for flights, I tried to select "infant in lap" for our one year old son, but there was no option available, so I...
The complaint has been investigated and resolved to the customer’s satisfaction.
I moved house as part of my uni course. I moved my internet over to my new address on the 1st of July and after many failed attempts by both BT and Orange to connect both a home phone line and my broad band finally on the 13/09/08 the internet was up and running. After chasing the issue down continuously over the past 5 days i was told that i would not be...
The complaint has been investigated and resolved to the customer’s satisfaction.
Precision Auto Body in Reseda is in my opinion a very bad choice on where to take your car.. Although the body work they performed for me was of high quality, they were slow, expensive they have no concept of customer service once they get your car in the shop and their practice of defrauding customers and not acting in good faith in disclosure of their...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was on a red eye flight from Los Angeles to Fort Lauderdale on board a plane operated by Spirit Airlines. It was on August 29, 2008 flight number 310. After the flight took off, the passengers were informed there is a charge for drinking water and there will be a charge of $ 3.00 per bottle of water and they only accept credit cards and not cash. This wa...
The complaint has been investigated and resolved to the customer’s satisfaction.
Called Aamco on Valencia because they offered free towing and they specialized in clutch and transmission repairs. They quoted me around $800 total for parts and labor.
Later that evening I had the Jeep towed to Aamco and they said they would begin working on it on Saturday August 9th.
Saturday August 9th 2008
I called Aamco and asked what they had found...
The complaint has been investigated and resolved to the customer’s satisfaction.
MYERS VACUUM / DEAN MYERS cannot be TRUSTED to honour contracts or provide RELIABLE PRODUCTS.
We purchased a LAB-3 centrifugal molecular distillation system for $30, 677.00 USD. Delivery was promised in 4 weeks.
Once DEAN MYERS had received the funds in full he began to stall, postpone and delay the delivery. Three times the trucking arrangements were...
The complaint has been investigated and resolved to the customer’s satisfaction.
Movers damaged large china Hutch, hardwood floor, dropped a 35" televeision and broke a 20x30 picture. They hid picture afterwards, and replaced TV with two massive holes back in entertainment center hoping we wouldn't notice. They have repaired hutch and floor, but sent a check for 31.50 to cover other two items.
The complaint has been investigated and resolved to the customer’s satisfaction.
Today, at the hands of Charter Communications, I had the worst customer service that I have ever experienced. Two weeks ago we scheduled a service call to expand our existing service from an old house to a new house that we had constructed next door. I took vacation time to be home for this service call. This morning I confirmed the appointment which I wa...
The complaint has been investigated and resolved to the customer’s satisfaction.
Here's my story. On a Saturday, I tried using my ATM card to pay for some groceries. The card was rejected. I thought that, somehow, the card had been duplicated and that the bank cut off access for my own protection. I went home and immediately accessed the online banking ' my accounts were emptied. I was victimized. In the following minutes, I phoned the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed an order with Amazon.com for the tv and selected the electronic check method of payment on August 27, 2008. Amazon received an authorization from Telecheck, but cancelled the transaction. After contacting customer service I replaced the order on the 28th and the same thing happened again. Their reason was that my bank would not validate my billing...
The complaint has been investigated and resolved to the customer’s satisfaction.
I changed my banking details online a week before the debit order went off my account. After doing this a week later Vodacom still debited the wrong account that obviously was closed and therefore they did not get paid. I called them to inform them about this and asked them to resolve the issue. A week later the issue was 'resolved'. Another week down the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I try to check my bank account on line every other week and every time i see stuff taken out of my checking account. This time it was from 866-584-2461 TLG*COOLEXTRAS took 11.95 out of my account.
Man i hate these people that cheat and scam others i have worked hard all my life. never cheated anyone or stole from anyone if i did this to someone I couldnt...
The complaint has been investigated and resolved to the customer’s satisfaction.
I booked a trip to Arizona thru Expedia. I later found out that the hotel I reserved was a long way from where I was going. I called Expedia to change hotel locations. The CSR from West Virginia quoted me $124. TOTAL to change from one hotel to another. I told him to check with his manager, because it needed to be the TOTAL amount, not the DAILY amount. He...
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought an expensive black lacquer bedroom set with a mirror wall from Bob's discount furniture. The following year the top of the mirror wall came smashing down on my head in the middle of the night!
I called Bob's customer complaint dept. and asked if they would come out and remove the bed wall for me, (I was willing to pay for it), and I received a...
The complaint has been investigated and resolved to the customer’s satisfaction.
This past June, my husband and I went with our four young children to the "Fishing Store" (a.k.a. Bass Pro Shop) in Columbia, Missouri. While there, we were approached by a salesman named Brian, who enthusiastically invited us to enjoy a luxurious family vacation at the Bass Pro Shop's premier resort in Branson, MIssouri. For just $59 up-front, we could...
