The complaint has been investigated and resolved to the customer’s satisfaction.
Jiffy Lube - Rapids, Iowa
On 8-30-07 my wife went to Jiffy lube on Blairs Ferry road in Cedar Rapids Iowa for a simple oil change. She ended up with 82.98 in charges. The extra/unnecessary work they performed was substandard and harmful to the vehicle.
One of the various add-ons was a 3 step fuel system cleaner. When my wife got home and I saw the bill I...
The complaint has been investigated and resolved to the customer’s satisfaction.
Amazon.com
www.amazon.com
I ordered 2 Sony Ericsson Cellphones from Amazon.com on Oct 9th 2007. I waited one week and then my orders were suddenly cancelled. The reason cited wrong price listed. An email was sent to me and I was ASKED to read their pricing policies. What kind of customer service is this? As far as i am concerned, IBM honored their wrong...
The complaint has been investigated and resolved to the customer’s satisfaction.
Philips 42" LCD Flatpanel TV Model 42PF9831D/37 Ambilight
www.philips.com
I purchased a brand new Philips 42" Flatpanel TV from a company named Dad's Toys. I registered the television's warranty with Philips when I received it in April. I had the TV less than a month and the bottom right corner of the Ambilight feature kept going out, also the picture kept...
The complaint has been investigated and resolved to the customer’s satisfaction.
To Whom It May Concern:
When your first Neptune washer did not do so well, I admired your integrity when you sent your customers a rebate on your recall. My husband and I took the money and put it toward your Neptune II. I regret that. I hear that you no longer produce that model and I am not surprised. I have had a number of irritating, time-consuming and...
The complaint has been investigated and resolved to the customer’s satisfaction.
Gateway - www.gateway.com
We purchased a new Gateway desktop in August of 2006 and we just got it back for the fourth time (not to mention a keyboard, hard drive and software patch at various times along the way in between). We've lost valuable files, pictures an countless hours reinstalling software each time. It went back three times for the same problem...
The complaint has been investigated and resolved to the customer’s satisfaction.
British Royal Mint - www.royalmint.com
So I ordered a coin from the British Royal Mint. I soon discovered that a company (Asset Marketing Services Incorporated Inc) based in Minneapolis, MN does the order processing for the mint for United States orders.
Overall, the experience was unpleasant for the following reasons:
1) After placing my order and...
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought an ipod touch on the 11th of October 2007 from futureshop # 053. Before doing so i made sure to ask the rep AND the cashier about the warranty/return/exchange procedure. They both assured me that i have 30 days warranty from futureshop and that all i needed was the receipt and all the original equipment to receive a full refund or an exchange if...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hartz and Harper's
Hartz.com
I purchased a 2 pack of the beefhides at the Walmart store in Statesboro Georgia. When I went to give them to my pets I discovered that they were rotten, not just a little rotten but completely spoiled, the smell was sickening to say the least. It looked like raw chicken blood had been basted on the chews and simply decayed...
The complaint has been investigated and resolved to the customer’s satisfaction.
Colonial National Mortgage
www.cnmcs.com
www.colonialnationalmortgage.com
217 S Stemmons Fwy
Lewisville, TX 75067
(972) 221-2581
I would not recommend anyone to do business with Colonial National Mortgage/Colonial Savings. I obtained a mortgage with them in 2006 and I signed a loan application to do a fixed rate mortgage as I was led to believe this i...
The complaint has been investigated and resolved to the customer’s satisfaction.
Dyer's Online RV Supplies
www.dyersonline.com
I paid $329.93 for a 14 FT. Gold Coast Screen Room from this on-line seller on JUNE 7, 2007. I was delivered a faulty good (hence not the good that I ordered), I contacted the seller, and spoke to John Hurdon at Dyers, who refused to resolve the matter, so I contacted my credit card company which advised me.
I...
The complaint has been investigated and resolved to the customer’s satisfaction.
Absolute Medical
455 Route 306 Suite 112
Wesley Hills, NY 10952, US
www.absolutemed.com
I purchased an EKG machine from Absolute Medical in August 2007. The LCD display did not work upon receipt. It took me 3 weeks before I finally was able to get through and speak with someone in tech support (I left several messages, none of which were returned). After...
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently purchased a natural gas water heater from Home Depot. The telephone operator that processes phone orders told me the installation charge would be $200. He also said there was the "possibility of more charges to meet code". When I asked what code, he said "building code for your county". OK--so I may have to pay an extra $50 or so. When the...
The complaint has been investigated and resolved to the customer’s satisfaction.
WilsonArt - www.wilsonart.com
In 1998 my wife and I built our dream home in Idaho Falls ID. We were told at the time the counter tops would COST MORE, However; the product WilsonArt would be more durable, look better and last longer than Formica.
A few months after Johnson Brothers INC. installed the product they were back to repair some cracks that...
The complaint has been investigated and resolved to the customer’s satisfaction.
Nissan North America
P.O. Box 685003
Franklin, TN 37068-5003
www.nissan.com
We own a 2002 Nissan Altima which we took into the dealer to have the spark plugs replaced. Car had close to 120000 miles with the original plugs. The service manual states to replace plugs at 105000 miles. While removing the plugs one broke off because it had been put in too...
The complaint has been investigated and resolved to the customer’s satisfaction.
Lifetouch - www.lifetouch.com
In early September I purchased school portraits for my son. The photographer screwed up and mixed up some orders. My son was to have a grey background (he picked out a dark green shirt). What arrived had a dark blue background which made th picture way too dark. I followed th instructions on how to return it-to the local...
The complaint has been investigated and resolved to the customer’s satisfaction.
US Cellular - www.uscellular.com
I have had an account with US Cellular for several years. The account was opened in Illinois and primarily used in Illinois until I had to go to georgia in july because my mother was terminally ill. The lg phone that I purchased mid contract (I mention this because us cellular doesn't offer any discounts or promotions on...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a vehicle from this Darrow dealer in Milwaukee a couple months ago. Along with the vehicle, I bought a "gold plus" warranty package for an extra $2,800. As a condition of the sale, the brakes were to be completely redone, front and back. After telling me that it was fixed and charging me extra for the brakes, I was on my way. Two months later...
The complaint has been investigated and resolved to the customer’s satisfaction.
Thrifty Car Rental - www.thrifty.com
I was quoted an excellent rate of $19.66/day for a mid sized vehicle for business travel in the LAX area. I arrived very late at LAX and the Sales Rep who checked me in asked me about additional coverage. I explained I had protections from my personal automobile insurance, credit card company, and corporate travel...
The complaint has been investigated and resolved to the customer’s satisfaction.
PCS1 - www.pcs1.net
We are med-tech technologies of glendale, ca. Our company requested additional lines 4 wkks ago. Elizabeth and linda never put the request in. When we called 1 wk later we spoke with latoya who said thoses reps werent there anymore becuz they were giving false info.. But she would but the request in, and promised lines would be in on...
The complaint has been investigated and resolved to the customer’s satisfaction.
Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com
I was having my kitchen remodeled and selected Silestone for my counter. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. Their reply was always the...
The complaint has been investigated and resolved to the customer’s satisfaction.
Staples - Design Services
www.staples.com
On Monday, 10/22/07, 5:00pm I placed an order for brochure design work at Staples located on Sunset Dr. Ocean Plaza Shopping Center, 1100 Highway 35, Ocean, NJ 07712. I was given a turnaround time of 24 hours.
At 10:00AM, Wednesday, 10/24/07, I called in reference to my order. I was told that the order was placed...
The complaint has been investigated and resolved to the customer’s satisfaction.
Kemmerer Real Estate - www.robinkemmerer.com
Our family was looking for a new home so we called Robin Kemmerer Associates for showing. Two days later we had called back wondering why they did not call us. The whole family took a ride to the prospective home while in front of the home we called all of our cell phone and asked if they could send an agent out...
The complaint has been investigated and resolved to the customer’s satisfaction.
ING Direct - www.ingdirect.com
I was looking to do a refi with ING. I locked in a rate of 5.87% which I thought was great! Two weeks later they sent a counter offer because they said my house value was below what I put on the application. I thought this was garbage. I had my house appraised 2 times and it was valued over 10k above what ING's supposed...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had problems on several occasions now with sears 4 my home service. Today is no exception. I set up an appointment for the morning with my taking off of work. The service person does not show up nor call. Last week i had an appointment set up for the same problem. Nobody from sears called. Finally i called and found out that i would have to...
The complaint has been investigated and resolved to the customer’s satisfaction.
TracFone - www.tracfone.com
This company is the most terrible i've ever experienced and has HORRIBLE customer service. I tried to add minutes to my phone on the 17th and a computer message told me I had to call customer service. After speaking to customer service I was informed that my phone I have at present (Motorola V60i) needed to be upgraded to work...
