Activity by Valerie
Registration date: Apr 04, 2009
701 helpful votes
Complaints
5420
Reviews
0
Comments
3951
Valerie’s complaints
Apr 13, 2008
12:34 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a "customer" for Fidelity for about a year. It came with my house that I purchased. I first called them to inquire about the service and was told all these great things about the coverage. When it came time to call them for service, they had no problem sending out some random guy from a never heard of company and taking my 50.00 deposit. But it...
Apr 13, 2008
12:31 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Gumtree (www.GumTree.com) has just pinched £20 from my credit card - without featuring my ad as promised.
I have the gumtree invoice and the gumtree ad approval to prove my point - but my gumtree advert is nowhere to be seen and has been deleted.
Meanwhile the £20 fee has already been grabbed from my credit card by gumtree.
I have emailed all of the...
Apr 13, 2008
9:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Pepboys replaced 4 new tires and in the process broke off 2 tire pressure sensor valves. Instead of telling me, they replaced them with regular rubber ones. Obviously the light came on. I took it back and said it must be a computer problem with the truck. I took it to Toyota who diagnosed it in 5 minutes and said they see it all the time with PepBoy...
Apr 13, 2008
8:58 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to Menards in Marion, IL. on April 9th to pick up a window 24"x30". I was ask to drive around the back on the store for pick up. The guard at the gate told me, door 9. An employee of Menards put in my back seat as I asked. I drove back to the gate. When I stop at the gate the guard asked to look in the trunk. I said, "no the window is in the back...
Apr 13, 2008
8:49 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a blackberry pearl back in December from the authorized dealer in my local mall and at first was happy with my purchase. When I first bought the phone I signed up for 900 minutes free nights and weekends and unlimited texts. At first I primarily used the phone for calls only but in the last couple two months I've been texting a lot over 1000 text...
Apr 13, 2008
8:21 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
GC Services Limited Partnership. They call several times a day. When I did make arrangements, with them and could not stick to them. I called to ask if i could make a lower payment and was told no. that they would cancel future payment arrangements and sue me. That was Mr Watts and today is April 12 2008. I told him I would just call back and speak to hi...
Apr 13, 2008
8:11 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I have used Turbo Tax for years. This time I used easy pay and that was a mistake. I had to fight to get my money from H&R Block Bank. I'm sure they collected a lot of interest on all of the money they held onto. On my forms they changed my bank info to theirs. I never gave permission for them to do this.
I just found out since H & R Block CHANGED my bank...
Apr 13, 2008
8:08 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased my 2007 CX-9 Grand Touring edition in March 2007 from Scanlon Mazda (Fort Myers, FL) and had previously purchased a 2003 Mazda 6 from them. The service was top notch, probably in part due to their sister Lexus dealership and the spill over effect to their service advisors.
I recently had my CX-9 into Sam Galloway Ford for warranty work and here...
Apr 13, 2008
4:13 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
What Ever You, Do not Get a Credit Card from Discover Card. I always pay more than the minimum allowance before payment is due and I have a good credit score, and they raised my APR to 22.99%!!! People that consistently miss payments and go over the limit have this APR. I probably could get the same APR at a car title loan place. I called in today and asked...
Apr 13, 2008
4:10 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I was just finishing my 6th semester a DeVry, and getting ready to schedule for my 7th, when I was told one of the classes I needed would no longer be offered on campus because not enough students signed up for it, three I think. I talked to the dean of the degree I was pursing and he told me I could take the class on-line, and that online classes were easy...
Apr 13, 2008
4:06 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Back in September, 2007, a charge appeared on my Capital One credit card statement dated 9/19/07 which I felt it necessary to dispute. I immediately sent off my dispute letter dated 9/29/07 (yes, it takes ten days to receive my statements in the mail). They then wrote requesting further information, which I provided to them in a letter dated 11/1/07. I then...
Apr 13, 2008
4:04 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
These guys are pros at fooling folks. I initially purchased a card from them to call a friend in another country and it worked very well. I used it several times in a month and later purchased more of the same card. Then suddenly, I received a message I only had a few minutes of talk time when attempted to use a card I had just purchased from them. I called...
Apr 13, 2008
3:59 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Signed up for their 30 day trial with a money back guarantee. According to the receipt they sent me, a statement found more than 4 pages deep, they stated:
2) CAD $294.76 -- we have successfully processed your credit card for CAD $294.76, which is the Canadian dollar equivalent of the American Dollar Price quoted on the Web site... US$299.
...but when...
Apr 13, 2008
3:34 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I asked for specific info on e mail address. Agreed to pay 'special' price of $1.95. Info shown was already 'free' everywhere. I asked my son to use his credit card for me. I not only did not get promised info, they charged the credit $10.00! My son is angry at me and I had to give him an additional $10.00. He says 'never again, I told you they were all...
Apr 13, 2008
3:27 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a collection on my credit report from Unifund. It appears that Unifund purchased a Providian Credit Card account that was charged off in 2002. I was served by the Sheriff with a Notice of Right To Have Exemptions Designated. The form says Unifund filed a judgment against me in May of 2006. I don't know what to do about this.
Apr 11, 2008
4:06 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up for Vonage for what was to be a first month free and otherwise 60 days free trial. 2 Complaints:
1. I was supposed ot get a fax line or second line with the service. Never did.
2. And this is the BIG complaint. Before the 60 day free trial period was up I called to cancel. The customer service rep (all of whom I have ever dealt with are...
Apr 11, 2008
3:53 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
On February 22, 2008 I closed on a home equity loan from my bank of which I consolidated some bills. As soon as I received the checks I immediately went straight to HFC and gave them a check for $4, 877.30 and requested my account be closed. This was the balance due on the last statement that I had received from them in January. When I handed the...
Apr 11, 2008
3:48 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I only agreed to pay $1.95 for information on being a paid secret shopper. The Easysaver company automatically signed me up for a discount savers plan that I had no information on from the snail mail. When I received the easysaver card. I read that I had a trial membership of 30 days. I did join the membership club that had no given monthly membership fee...
Apr 11, 2008
3:23 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We bought this TV from target in Jan 07. By Nov. 07 it quit working. We called RCA and were told someone would get back with us in 24-48 hours. It never happened. I called them instead. I was told it was going to take 8 weeks to replace the part needed. I said this was unacceptable, the TV is less than a year old. After much yelling and spending time on...
Apr 11, 2008
3:01 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Two weeks ago we tried to pay off a home loan we had with Nationstar Mortgage who had evidently bought the original loan from Centrex. After receiving a call that we were overdue, I spoke with several different service representatives all of whom told me that they had not received the check. I finally spoke with a supervisor (Chandra) who told me that they...
Apr 11, 2008
2:49 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Consumer be aware: CarFax advertises to all consumers for no discrimination unlimited number of carfaxes for personal use for one month for $29.99. This is a false advertisement since once you log in and you obtain a relatively fair number they deactivate your account. In my case, I subscribed on 3/20/08 for one month just to be notified by them on 3/23/08...
Apr 11, 2008
2:40 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Laptop keyboard defective. "S" and "D" keys don't work. Had computer 1 day and they won't pay shipping to send it to repair or replace. Called, emailed and fax several times and neither Acer nor ShopNBC will pay the shipping.
Horrible customer service! Their product arrived defective and they can't pay $20-$25 shipping on a $1000 purchase!!
Apr 11, 2008
1:45 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Was told in December that the corrected product would be shipped to me after Christmas. Printed "The Abbott" on the plaque instead of what was requested "The Abbotts'". They never shipped the corrected item and I have been calling and now they say they have no record of my calls and cannot help me. I have been a good customer for 20 some years and that...
Apr 11, 2008
1:37 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchase a living room outfit. Sofa, loveseat, recliner and 3 end tables. I was told it would take 10 days for delivery. It now has been 16 days. I have called twice to find out estimated time of delivery and all they could tell me is that it had left the warehouse. UPS and Fed Ex can track...why can't they tell me how long it normally takes. I am...
Apr 11, 2008
1:30 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We went to the New Balance store to get laces for the 810s we bought as well as the 753s we bought. We made a special trip to the store just for that purpose. When at the store we first asked the sales person for laces. We explained that the shoes were less than two months old and that we want to keep them in service since they are in serviceable condition...