The complaint has been investigated and
resolved to the customer's satisfactionResolved Kenneth's Hair Salon — Bad hair salon
resolved to the customer's satisfaction
May 9, 2008 - I had my hair done today at Kenneth's Salon, located on Stringtown Road in Grove City, Ohio. The lenght and color is fine but the cut is the pits; when I get my hair done, I expect it to be "done" and looking better than when I went in. Ron Newman, the "master designer and master colorist, " asked what I liked. I replied that I wanted to look professional and explained the type of work I did. Ron asked if I wanted bangs or just wear my hair back. Apparently he did not listen because I distinctly said I wanted bangs because I thought I would look a little younger. Guess what? No bangs. No professional look. This hairdo looks worse than it does when I get up in the morning. I look like I should be living in the back woods with no civilization around and no comb. This is not good. Ron, according to his business card, is a MASTER STYLIST, so don't tell me that all a master stylist knows how to do is toss hair in his fingers and say, "There. How do you like it?" (I was at the screaming point at this time and thank goodness it was a silent scream). All I could say was, "Is this it?" "Well, " he replied, "I can curl it. Would you like it curled?" (Heaven forbid I would want my hair curled at a hair salon.) The only thing I could do was just look at him. So, I guess he read my mind and his interpretation of curl was again different than mine. He barely touched my hair with a curling iron and then again, tossed my hair in his fingers. "How do you like it now?" I just looked. He replied to my silence, "Well, this is what I know how to do. All my clients like this style." Style? Did he say "STYLE?" Oh well. I was so happy to get out of there. Never again will I go to Kenneth's Salon and expect to come out better than I went in. I am still fuming and everyone here at home is feeling the heat. I am so hot -- and that's not meant in a good way. I used to be "hot" when I was younger but now the word means something entirely different. I hate my hair. . .