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I booked the non refundable cruise today. The bonus that priceline listed on their website are:
Save Up to 40% + 3rd & 4th Guests Sail Free
For a limited time, enjoy 40% off cruise fares for 1st and 2nd guests plus 3rd & 4th guests cruise free! Deposit is non-refundable at time of booking. Terms & Conditions
All the Cruise Line Offers & More:
Bonus: Gratuities Included & Exclusive Savings
Earn Up to $1,000 to Spend on Board
3rd & 4th Guests Sail Free !
After I made the transaction, I found that "Gratuities Included & Exclusive Savings" not showing in my confirmation details anywhere. So I chatted on line with one of priceline associates and she said I am not eligible to have that promotion. When I pointed out that was listed on their website for my booking price, she advised me to call their 800 number to talk to a supervisor. I spent almost 2 hours on the phone with one of their cruise line customer service staff but she couldn't do anything about it. She said she tried all the ways she could, called celebrity cruise, called resolution department, etc. She said the supervisor was not available and she would send a message to her supervisor regarding this. I am so disappointed that priceline made the mistakes on their website and they don't want to correct their mistakes.
