Priceline.com

I purchased a reservation for a hotel room through Priceline.com to attend a Senate Hearing at my local state capitol building. 2 days prior to my planned stay, the Hearing was cancelled. I tried to cancel my hotel reservation, first through my hotel (who said there was nothing they could do for me) and then through Priceline. They informed me that there was no cancellation policy available for my booking. How is that even possible? There should NEVER be a "No Cancellation Policy" as long as you are cancelling your booking before 24 hours prior to your stay. I am a teacher. I can't afford to pay for a $100 booking for a hotel room that I will not be staying at. This is absurd. Wonder how Priceline makes their money? By gouging customers with abhorrent customer service policies. Ridiculous.

On March 5, 2018 I book an Express Deal hotel room on the Priceline app for 3 nights at $91/night on the site which is available to the general public.
On March 7, 2018 I book the exact same room type, check-in/check-out dates, using the same form of payment, currency, and from the same point of sale as specified in the much touted "Best Price Guaranteed" rules but this time for $68/night.
I do not expect a refund. I wish to keep both reservations but feel its only fare that the price match be honored. Nowhere is a "price fluctuation exclusion" or "Express Deal excluded", or "Priceline.com excluded" or "Hotel name visibility exclusion" mentioned in the rules as falsely claimed by the two customer service representatives I spoke with on the same day of my latter purchase March 7, 2018 @ 10:10pm. This was inspite of him independently verifying the price of both my purchases on their website.
It makes me wonder whether the Priceline mantra is: "The only price we will not match is ours; at Priceline we find more innovative ways to gyp you than our competition"
Priceline trip #'s: [protected] & [protected]

Hello,

I booked a hotel room in Stuttgart, Germany for today and when I got to the hotel, I was told that I had two rooms reserved.

I never got a confirmation email for the booking and when I looked for my trips on priceline. The only one I found was for one room.

Here is the priceline trip#: [protected]

Could you please verify and confirm that there was only one charge?

Thanks!

My family went on a vacation this past weekend. Usually we stay at the same hotel, but they were booked up. We had arrived late that evening so to safe us time of searching for a place to stay, we used the price-line.com website to help us find a room quickly. We had heard positive things from friends before so we thought this would be a quick and easy transaction. This seemed to be true, at first! I booked at room at the Suburban Extended Stay in Myrtle Beach, S. Carolina for 2/24/18. The transaction went through and we headed to our room. Upon arrival, I was notified that the hotel was already over max capacity. I explained to the receptionist that the price-line website had stated that there were rooms available and my card had been charged the $67.97. The lady at the desk stated that she had already spoke to several online hotel booking sites, multiple times, to notify them that they had no more rooms available. Price-line apparently didn't listen or didn't care. I then went back to the car and had to search for a price-line contact number and call in hopes that they could find us a room near by. The customer service rep I spoke to was able to relocate us, but not near where we wanted to be. We had to drive 30 minutes away from our favorite vacation spot. This was a huge inconvenience to my family and I. We had already driven 10 hours to get to our family get away and now we had to drive more in search of a room for my 3 young children to be able to get some sleep. I was not impressed with this service at all. I can not in good consciousness offer a good referral to friends or family in my recent experience of the price-line method.

Dear sirs,

we booked and paid the connecting flight for 4 people 3815 from Auckland to Papeete on May 8th 2018 at 4:15 pm. (The names Jozef Benacka, ticket Nr. [protected], Viera Benackova, ticket Nr. [protected], Frantisek Melichac, ticket Nr. [protected] and Viera Melichacova, ticket Nr. [protected], but unfortunately was changed from 8th of May to 10th of May 2018 by your company. And its for us not acceptable, because this flight is between the other connecting flights. These flights are already paid !
We already booked and paid all of our accommodation before and after this connecting flight. We are doing a round trip around the world and using your services, we are a regular customers.
We have to use the flight on 8th of May, other day is not acceptable for us.
If it will be not possible to change back the flight to 8th of May for all of us - 4 people, we have to cancel the whole trip and the consequences and costs we paid (eighteen thousand USD) we will ask your company though our lawyer.

Thank you very much for your help. Waiting for the answer.
Please let us know ASAP.

Dr. Jozef Benacka, PhD.

Buyer BEWARE!
I had the misfortune of placing a bid on 3 night stay in Brooklyn over Christmas of 2018. The hotel confirmed for my stay was absolutely substandard... dirty sheets, personal effects in rooms, rude staff. Plus the area in Brooklyn looked very tough. I would be afraid of the safety of my family there. It made me wonder if Priceline ever reads the hotel stayer's comments. This was suppose to be a 3 star hotel. No amenities. I called back to Priceline within 24 hours after making this reservation. Spoke with aa CS lady named Maria who considerately reversed my reservation and told me my payment for this disaster would be returned to my bank account. Read very carefully and research the hotel and area it is in before shelling out much money. Good luck!

My daughter, who is a student, booked a room in Brampton, Ontario. Next day charged for 2 rooms, only needed one. Expensive charges on my credit card, I learned 2 rooms were booked. I tried to cancel the next day, saying an error was made. One room only was needed.

Could not cancel it. Fine print says no cancellations. This was not last minute either, the hotel was booked weeks in advance.

Whatever happened to a cooling off period, or the simple fact that the reservation agent made the mistake and booked two rooms, instead of one.

Being charged a lot of money for a room not needed.

Then they have the nerve to say well you can cancel the room, but you won't get your money back! What ? Talk about fraud and/or scam.

Anyway I tried on my daughter's behalf, my daughter tried and getting no where.

All I can do and all she can do now is telling everyone we know about Priceline.com and it's fraudulent practices and get the word out to never use this site or www.reservations.com again.

I hope that the Better Business Bureau or other agency out there Takes a good long look at this company and does something to protect consumers in future.

I would normally go to a different pharmacy but on this down my normal one was closed I really needed my asthma pumps so I though I would go to Priceline what would normally cost me about $6 at my normal pharmacy you guys charged me $69 now I think that is pretty disgusting to be honest and I'm very unhappy about that price.

To be honest I would rather a refund for my asthma pumps then use them for that price

I bid and won a '3.5' star hotel. When I looked at the reviews for this hotel (Clarion in Overland Park Kansas) they were mostly very bad. Even on Priceline's own website it shows bad reviews for this property. My complaint is when I called, I was told that Priceline does not go by "reveiws from customers" it goes by "star rating of hotels". This does not make any sense to me. I realize you take a chance when you bid for a hotel you do not know the name of. However, I would think Priceline would monitor these hotels and when they see most reviews are bad, they'd look into this and not offer said hotel. Basically I was told 'too bad, we don't care, you bid, took the chance and it doesn't matter if property has horrible reviews, you are stuck'.

I've used priceline for many many years and mostly have had good results but the way I was treated makes me never want to try them again.

Price line trip Number [protected]
Travel Reservation date for trip June 9, 2018
Alternate travel date June 9, 2018
Request change reservation Fed 9, 2018.

I reserved Boulder hotel on June 9 in Los Vegas but have problem that other party of my traveler unable to make that day. I tried to switched the date but they not allow any changes, no cancellation or refund. I would like to refund all my payment.

Booked a reservation at 11AM for a room w/King bed that Friday Evening. Arrived at the hotel at 8:00 PM only to be told at the front desk that Priceline had not paid them and therefore they were not honoring my reservation.

This seems like a common theme. Hotel front desk wanted me to call Priceline to resolve the issue. This was not my problem and requested to speak w/management. I ultimately had to direct pay the hotel, luckily they had plenty of rooms.

Follow up call w/Priceline the next day and the agent advises me that the room I booked through Priceline went through yet another travel booking agent and the pay process was delayed. The system needed more time to process the request.

I informed Priceline this was unacceptable in the modern day of computers and high speed internet.

You cannot rely on a Priceline hotel booking it seems. They seem to not be able to coordinate paying the vendor !

I made a reservation with priceline, a cancelable reserveration at a hotel in scottsdale for december 31, 2017. I made it because it was cancelable as my husband is on probation and had to get approval. As it turned out his probation office did not approve it and when I went to cancel the reservation with price line two and half weeks before, they told it was non-refundable. Price line is nothing but a scam taking peoples money.

I used Express Deal to book a hotel near the Burbank, CA airport on 1/31/18. The description included the word "Burbank" and "Airport Shuttle" and "Business Center" so I booked the hotel with confidence that it would be near the airport for my early morning flight. I was shocked to discover the hotel, the Brandwood, was in downtown Glendale...10 miles and 20 minutes away from the airport! They have NO airport shuttle, and parking while free, was down a dark alley behind the hotel. To check into the hotel, you need to pay to park. There was no restaurant as advertised and was located 2 stories up with no elevator. I felt completely ripped off by the entire experience and will never use Priceline again.

I was not aware that I cannot change the dates of my flights. Due to work conflicts, I am unable to travel within the dates I selected and I need to change the dates of my flight. I called the priceline customer service and they told me that the ticket is non changeable. I am about to lose $1455 for nothing because I got a job and cannot travel during those dates. This is stupid and outrageous!

I am writing to express my utter disgust with the service we received when we stayed at this hotel we booked through here. Checking into the room was great. He was nice. Smiled. Very quick. The room was decent. But the bathroom fan made a sound like it was barking. The fridge was warm with no temp gauge. Once we put things in it we had to call the front desk. They were completely rude when we called about our fridge making a loud ticking sound like it was going to blow up. They said they would not come look at it till the morning. Mind you I have 2 kids and one is in grade school that needed rest. So they said they were on the way and never showed. Then in the morning they never showed to look at it. I was also well aware that checkout was 11am. I called at 1050am to tell them I was going to book another night and I would be running around the corner to take my boyfriend to work. She got loud and cut me off and says, "will you just shut up and listen to me". Umm excuse me. I'm trying to book with you again and this is how you treat your guests. Needless to say... I will never book with them again. It was a very unpleasant experience and I highly recommend you do not partner or third party with them either. I would like a refund for the horribly poor experience.

This was in regards to an issue with a previous agent exchanging my ticket. I understand Priceline has a long line up of customers' complaints still to go through, the fact I had to ask for an approximate time when to hear a response back for an immediate concern instead of the staff reassuring the customer. The interpretation I (customer) felt in response to the multiple interactions I got with multiple staff trying to resolve my issue made me feel as if my issue was not acknowledged and will not be taken care of and just leave hanging until I forget about it one day. In other words, the way Priceline staff resolved my issue did not reassure me anything and just left me feeling more angry as a result. Regarding my second exchange, first there was an error on the agent part confirmed by Priceline, then there is another issue about the same exchange regarding overcharge where I have to call again. Never knew this could be so hard. it is not even my fault these problems raised! Never booking or referring people to book trip reservations through Priceline again. Unlike previous experiences with other companies I have had after a customer issue, Priceline did not even offer anything in return (ie. incentive, coupon) for customer's next booking to even TRY to mend the relationship with the customer again.

When Priceline has a customer issue or complaint, they are very slow to resolve customer issue. and make customer wait for a very long time, only to find out customer has to call again multiple more times. is this really needed?

First priceline workers need training. They are rude and don' understand airline policies. Everyone has a different interpretation of policy. They are obviously workers in another country and don't speak english well. Refused to process a refund even though airline requested. Will never use them again because they have no regard for customer and provide poor customer service. Use them at your risk. See complaints on consumer affairs as well.

I called [protected] to change the name on my hotel reservation. After multiple conversations with two people and a machine after I accepted a $100 gift card (congratulations to me, did not think it could be a scam since I called in) and ended up 37 minutes later after multiple promises of "one more short message and we will transfer you to change the name on your reservation", and after I "authorized" the small charge to send me the gift card, I was also informed I was receiving magazines, etc. and when I tried to get off the phone, short of hanging up, they spoke over my objections and would not let me talk. I have yet succeeded in speaking to a customer service rep at Priceline, even after calling their toll free and private pay numbers [protected]. I never was transferred; when I asked they gave me yet another number that did not ring through.
Priceline! This is bad for your business and though we have been faithful customers, we cannot continue working together if we are unable to actually resolve a problem when necessary. Somehow we were transferred over to this 3rd party company and have no idea how to trace it. The offer was originally for a cruise (took their survey, thinking it was Priceline (then ended up with a teaching course on finances that I am obligated to cancel or it will be automatically charged to my credit card. Again, the whole time they led to me to believe they were connected to Priceline.

I booked an express deal on Priceline. Advertised as a 4 star hotel and 52% discount deal. I got a 3 star hotel, not even listed in their web page, and the discount compared to the Priceline rate for that hotel was 22%. I contacted customer service and it was worthless, they don´t have a customer service spirit, after they charge your credit card, they don't care anymore for you. My biggest surprise was that when I arrived to the hotel, their rate was about 20% lower than Priceline.

Hello, We did the name your own price car rental using Hertz in the MSP airport. This was of course a prepaid rental for four days. Flight arrived on time. We went to the car rental venue and showed them the paperwork. Guess what, they had no suv's for us. We waited 1 hour and a half, complaining to anyone who was in charge...yes mam it will be about 15 more minutes. this was said at least 4 times or more...they said they were washing the car, they said they just needed to have some one drive the car from terminal 2 to terminal 1, and so on! This is in excusable! Not only did we not get the Rav 4 we wanted, they had not ONE suv in the whole fleet! We want our money back! Hertz said they could not even compensate$$, because the rental was through you. We would have used another car provider, but would loose our entire car rental fee! Finally after a hour half and late for our trip..they brought an suv. We want our money back...