Priceline.com

Doubletree by Hilton in Silver Spring, MD

Dates: 2/4/2022 thru 2/7/2022- (1st. Room)

2/5/2022 thru 2/7/2022- (2nd.. Room)

Rooms booked my credit card was charged.

I informed the representative that we are two parties arriving one day apart from one another. I informed that we need free parking because the second party is bringing a trailer and we need to be able to park it. In addition we wanted an indoor pool with a gym. Total group was 2 adults 1 baby under one years old with the first room. 2 adults for the second room adjoining if possible.

When I arrived I was informed of the following:

-$25. Valet parking fee per car.

-$50. fee credit card hold per night.

I was informed by the hotel staff that I can park on the street for free over night. I would have to move my car by 9am when 2 hour parking begins the next day. Or I could park behind the hotel in the parking garage for free. Which I arrived at the parking garage it was closed.

I checked in and was charged the $50. and asked to sign a piece of paper that had my name on it with illegible writing that did not indicate how much or what I wa being told to sign for. I immediately wanted to cancel my reservation and was told I could only do it through the third party which was Priceline. I had to call about 3 separate times to debate back and fourth and to be told I have already been charged and cannot cancel any of the nights for two rooms on my booking. In the end of what was a nightmare with princeline I could only cancel all reservations after being forced to stay the first night 2/4/2022 to 2/5/2022.

I am totally disappointed with the entire experience with Priceline they are not considerate and make it extremely difficult for a customer whom has not been happy with their hotel booking. They could have handled my booking complaint very differently they offered no solution and I was stranded left to my own resolve for the remainder of my trip.

I would never use this company or refer them to another person Worst experience ever with booking a trip.

Jan 21 I made a reservation thru Priceline on their site for a room in Omaha Nebraska. When I got to that Super 8, it was closed for construction and locked up! No one was there!
It is Priceline's responsibility to have listings that are current on the website.
They took my money and now I am trying to get reimbursed for the cost of the room.
You CANNOT lawfully keep money for a service that was not provided.
I called twice to the Priceline customer service number and on the second call finally got someone to take the information. She said I cannot get reimbursed until they talk to the Super 8! They are closed and NOT answering their phone at that location! Duh! So she "escalated" the case to the escalation department. She says they will contact me as soon as they get an answer from Super 8. In the meantime I had to go across town and rent a room for 30.00 more because of this error.
There was another customer who showed up while I was there and was screwed out of a place to stay and their money. I travel for work and spend money for stays...you would think they would want to keep their customers!
Still waiting...

I taught to someone over a 6 weeks ago about a refund that was supposed to post to my account here it is 6 weeks later I've talked to 5 different customer service representative and still I'm waiting on the refund to post to my account. I've been given the runaround I've had to write emails I've called I've been put on hold I've been hung up on and still nothing no refund and priceline is $500 richer

My experience with Priceline as a whole was less that stellar.

I booked a flight to Pensacola with a car rental on 10/7/21, Trip number [protected]. On 10/17/21 I was notified that United changed my schedule for one of the returned flight out of Pensacola to Omaha. After much deliberation I decided that it conflicted with my plans so I changed the returned flight on 12/13/21. At that time, I also noticed a lower price for a car rental so I took advantage of it under the price match option. What I didn't know was that the flight and car reservation got de-linked. While the flight stayed at Trip number [protected], the car reservation was changed to Priceline trip [protected].
On 10/21/21 Priceline sent me a updated itinerary in which they also offered a car rental for $492. As that is much less than $796.47, I tried, again, to take advantage of the price match option. I was told that it was not possible because the two reservations were under different trip numbers. None of the agents I spoke with (4 of them) could find any record of the joint reservation. One of them (I don't remember whom) suggested I contact Hertz. I did and the Hertz agent told me that since this is a package deal, I should contact Priceline. Sounds like the typical "go ask mom, go ask dad" situation. So I was stuck with the higher charge and a deep distrust of Priceline and Hertz. While all of the agents were cordial and understood my dilemma, they could not help me because of computer limitations.

In addition, on 31 Dec, we flew from PNS to OMA with a stop at DSW. Combination of the flight to DSW running late and poor logistics within DSW caused us to miss the subsequent leg to OMA. We had to wait for wheelchair assistance at the gate and such assistance required a change at each and every terminal so we missed the flight. We were scheduled for a flight the next day, provided overnight lodging and given food vouchers totaling $24.00 (to be used within the airport). As it was New Years eve, everything was already closed!
While we secured transportation to the hotel via their shuttle, we had to pay for the return trip to the airport. At the hotel, being New Years eve, and left without transportation, the only option we had was pizza delivery. The next day we had to pay for transportation back to the airport and the $24 voucher didn't cover lunch at Pappadeaux. You could say that the trip was memorable for all of the wrong reasons.
I'm asking Hertz to reimburse me $ 304.47 and United to make amends for a terrible experience.

2 stays- one the hotel was supposed to be with pool and ready at 2pm- no pool- it was drained and just a big hole outside- and room not ready til 830pm- Priceline trip number [protected], I was on phone with priceline 3.5 hours and was supposed to get a refund and call back from a supervisor- neither have happened it's been 4 months. Priceline trip number
[protected] was supposed to be 2 queen beds, priceline reserved a king and refused to fix it or refund. Hotel called priceline and priceline hung up on them. I called and was again told a supervisor would call me back, it hasn't happened and has been 3 weeks.

Priceline provided me a hotel with no maid service including no garbage pickup, no cleaning... it was a handicap room that had a dangerous broken shower chair. At no time did Priceline advertise or inform me I was getting a hotel room with no services. Priceline even charged me more than the hotel charge. I was charged twice after amount by the hotel.

When complaining next day to front desk, I was told they had no emoyees. Now Priceline is saying Covid they do not clean only once a week.

I have traveled worldwide but never ever rented a room with no hotel services!

I was traveling with my disable 91 year old mother. She is incontinent and disabled. The shower was dangerous. Beware using Priceline...

I went to AAA Travel website last fall (Oct. 2021) and reserved round trip flights for my daughter and I to Mexico from New York.

Because of Covid (and a tentative wedding date for travel), I was sure to add on $89 for the "Insurance Option". The net total for two round trip tickets increased from $1, 000 something to $1100 something after adding in the $89 for travel insurance. My bank account was debited that same day.

I clicked "submit", I was charged the full amount, I printed out the insurance information, but now realize my itinerary does not show that I paid for the insurance.

I called the phone number on itinerary on Saturday and realized I am not dealing with AAA (even though my itinerary reads AAA, I am dealing with Priceline). The customer service rep. told me I do not have insurance. If I cancel my flight reservations, I lose my $. (I was on the phone with her for over an hour, and I was probably on hold for over 30 mins.)

I feel this is a scam. I know I opted for insurance and I know my fee increased accordingly. How convenient for Priceline to just deny insurance was selected and paid.

If I do not get resolution, I will take this to the BBB and the NYS Attorney General's Office. This is a scam. AAA should be ashamed of themselves to pushing their unsuspecting members to Priceline.

I spent over five hours trying to book a trip to Charleston through Priceline. First I went to Jet Blue to try to book. Jet Blue said they were having tech difficulties and I needed to book through Priceline. I was told I have 24 hours to cancel all reservations, so I proceeded to book flights, a hotel and an SUV. Return flight destinations were mixed but there was no option to enter a different return destination, so I tried to call Priceline. I finally after 75 minutes got someone from the Philipines. She said there were 'limited capabilites' on the website. I asked several times how to change and all she wanted to do was upcharge me and then hung up after waiting 75 minutes. I finally gave up and canceled the whole trip, hotel, flights and tried to cancel my car. It WILL NOT ALLOW ME! I called Budget and they will not allow me. Please call me to resolve this. [protected]

Priceline trip number [protected]. I request my refund to many times, I called the company many times to request my refund, they provide me the refund on my flight going out from MIA to OPO from Swiss airlines on DEC 15, 2021 for me and my daughter but never for the flight coming back on Jan 1 from Tap Portugal going out from OPO to MIA. When I request the refund for my flight on Jan 1 they said they will send an email to the airline and get back to me which never happens, I called back after that day couple times and the response was that I have to still waiting. On Dec 30 & 31 I called again because I was in contact with somebody with covid and was not able to flight on Jan 1, 2022. At this point the response for the website was that I loose my money that they can do anything. I guess in order to avoid loosing my money the company expect me to flight that day. Priceline do not care about the customer and the safety and security. I will not recommend this website to buy anything they still you money and they never help you.

I keep trying to book a flight but the booking link does not finalize.

Air ticket bought through priceline. Flight cancelled and aieline said must contact priceline as my contract is with them. I have constantly called and system says it has put me in line fir a call back but nobody calls back. I am strandard in Seattle at the moment

One of the worst travel agency that I ever dealt with. I booked a one way ticket with Priceline for travel in Jan 2022, it was clearly indicated that the ticket was flexible while booking. However now that I am unable to travel due to COVID restrictions, instead of issuing a travel credit/voucher, they are now saying that I must use it on the same itinerary within the next year. It was indicated as the flexible ticket while booking it though. Any other travel agency in this situation will provide a travel credit which I would be allowed to reuse. Priceline is practically ripping off customers during the pandemic when most travel agencies and airlines have very customer friendly policies.

I had the worst experience with Priceline on Oct 7, 2021 so bad that I will be canceling my Priceline card and never doing business with them again. I happen to be a PLATINUM member, but they aren't even willing to refund me my money (during Christmas time that I need for my children) after I was forced to stay at a hotel that was unsafe and dirty with roaches on the bed and toliet, drug dealers, gun shots, people overdosed in the hallway, and my door lock was even broken. As soon as the sun came up (because I didn't have enough money to pay for another room that night because Priceline refused to help me and refund me any money that night) An extremely understanding nice lady (Trish) said she would refund my money with no problem and then Priceline refunded my money in seconds even though they had told me MULTIPLE times that there was no way it would even be possible for them to do that, BUT I just looked on my statement and they only refunded one night so now I have a past due balance PLUS a late fee of a place I never wanted to stay at in the first place. As a platinum member I would have thought they would be happy to help me with this issue especially during Christmas time, but no they refused so I will be cancelling my Priceline card and never giving them another dime because they are greedy crooks who only care about money and not their customers.

On 12/13/2021 after reporting my concerns with Priceline customer service and the Hotel's manager they deflected the issues of ADA-complaint Hotels associated with their website. The hotels I was booked into only had 1 room with ADA-features and they were taken. When I contacted customer service the 1st time, I was hung up on, the 2nd time I was haggled, routed and deflected to other customer services workers. I needed easy access to use the bathroom amenities, none was provided. The day of my check in, I was engaged into a deflected, haggling, badger match with an employee, at (Holiday Inn Express). That Hotel employee gave me the impression he wanted my credit card and for me leave the premises. The room triggered my Asthma because I smelled: Molded, Mildew, Latrine chlorinated waste the entire time of my stay. The remote control had dried body debris/fluid left over. The toilet was a miniature size, and I was never offered any ADA devices. The refrigerator whined, and when I approached the Front desk with my ADA need, I was asked "what's that" by another employee with Holiday Inn Express. On 12/13/2021 I spoke with Priceline customer service and Holiday Inn Express Manager and my concerns were ignored and denied. I am Horrified by this experience, embarrassed by the Hotels staff, and will never stay and that location again. The Hotle staff took almost 45 minutes to check me in, and I was unable to get any food, all delivery had stopped. It took me 45 minutes to find the Hotel.

I booked and paid in full an all inclusive vacation with travel insurance with Priceline, along with 18 other friends for a birthday trip to Cancun. We arrived to resort Sands/Dreams at 10 am on Thursday November 4, 2021 and the resort stated they could not accommodate us. They drove us to another resort 2 hours away without the same accommodations we paid for (Ocean view & Double beds). I called Priceline and was told to wait till end of vacation so that they could give me a better refund. I called once my vacation was over and was told via email that there was nothing they could do for me! I called and request to speak with a manager/supervisor and she stated she reached out to resort and once again, they can not assist me in any way! So of course the trip was ruined.

The worse vacation package of my life by far.

Priceline trip number
[protected] Stephane Bolduc

I took my long term partner on a 5 star "all inclusive" vacation package for 9 days.

1rst, we we not told about the new E tickets requirement to enter the Dominican republic, which cause a delay that made us miss our flight departure. After calling customer service, we never got an apology or any type of compensation what's so ever, all that to being told after two hours of being transferred several time and having two call backs, that they were not going t help us out and hang up on me. "I've recorded everything".

2nd, the next day, got the E ticket, got on the plane, and got to the republics. To realize there was no one from Priceline to direct us to our transportation to the hotel. To realize that there was NO Transportation Provided To the Hotel. So, we had to find a taxi and fight off several taxi drivers trying to take off with our luggage, till police came to stop them from fighting among themselves. All that to finally being over charged and being thrown on a small rundown bus from "our airline".

3rd, extending our stay.
This was an ordeal experience of about two days of phone calls of calling the airline and Priceline back and forth just for the airline tickets. Since we missed our first flight they cancelled our return flight. Now it had to be reactivated and reopen to change the date "Good thing a friend warned us about this otherwise we could have been stranded at the airport in Punta Cana". I did spend a good 8 hours of my vacation on the phone just for this. RIDICULOUS.

Anyway, I could go on with other things, but I have already wasted way to much time with this already.

I purchased a Porter Airline flight ticket through priceline that eventually got cancelled (by the airline) due to Covid. The airline issued a voucher and priceline refused to let me redeem it till I had to reach out to the airline and provide priceline with a policy document confirming the voucher. Priceline then decided to issue the voucher, but were unable to book me a new flight (for whatever reason). I then requested a refund after alot of frustration. Priceline claimed to have put in a request, but for 51 days, porter airline confirmed that they never recieved the request. After multiple calls and hours on the phone, priceline finally put in the request and the airline approved a refund with a day. Priceline has since tossed me around from agent to supervisor to accounts department all in the name of processing a refund. I have tried to reach out through every possible means and wasted hours on the phone being put on hold without any resolve.