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Premier Cancun Vacations Complaints Page 2 of 2
marketing phone scam
Premier Cancun Vacations. Complete Scam.
I got an automated call claiming I'd won a free vacation and was transferred to an agent. At the end of a forty minute conversation I was conned out of $600.
When I made reservations to follow up on this "deal" I was then informed there would be a $200 reservation fee.
I was put under the false impression that the vacation package was an all inclusive one. This was clarified for me when I attempted the reservation. All this extra cost would've added up to another $500 per person so I asked for my money back.
They made me sign and fax a disclaimer and I got half my money back.
I can't believe I fell for this ###.
Doubtful information & positioning/marketing
Similar complaint than Jeff. The company called my home phone to inform me that I had been selected and won 100, 000 Aeroplan* points for a vacation, to accept dial "1" and transfert to receptionist who ask me to confirm that I was over the age of 18 and had a valid credit card to check in to a resort (this is where I started to get suspicious!). I wa...
Read full complaint and 17 commentstelemarketing scam
Nov. 27 morning (Strangely on my birthday) got this phone call saying I won a unique deal in cancun for 1 week. My boyfriend being naive and unaware of those terrible scam agreed the contract and we paid up to 600$ before we actually got on internet and found out how bad this deal was! We are not going to spend double money on the worst motel and vacation thats for sure! Everything from them was lies and such a companie cant be trustable. All they are is rip off, a time money and peace of mind trap for their own profit. This is so frustrating! All we want its to get refund and this telemarketting travel agency companie put down for good!
We are probably not the only in this situation. If youre living through such a bad time and know how to get further to get our money back and complaints more visible please contact me. I dont want those criminals to go on with this, this is illegal and should criminally judge!
S. J.
Common hes not the only one, everybody does mistakes and i agree thats a stupid one, but those fu*** should be put down, why can they keep doing that anyways!
False Advertisement
The information the reps tell you on the original phone call is not true. We were under the impression our purchase of the smart circle card from Sams club included food and drinks. Now, two weeks from traveling we are told the package we have does not include food and drinks. I do not trust this company and will not invest in the property due to the misleading information given.
The complaint has been investigated and resolved to the customer’s satisfaction.
I want EVERYONE out there that this company uses TELEMARKETING COMPANIES out there to call you. If you ask where they got your number, they hang up on you and an automated voice comes on and says you are taken off the list or you have been put on the DO NOT CALL LIST.
To date I have been put on the "DO NOT CALL LIST" 12 times on my home phone and 3 times on my personal cell. I find it particularly rude that they will not take the 2 seconds to speak with you BUT if you say you are over the age of consent THEY certainly will take the time to speak to you to sell you something. SERVICE means just that SERVICE to the CUSTOMER. This company will never get my business and if I receive one more unsolicited call legal action will be taken. And for all those who are having the same problem...there is a process called "Class Action Law Suite".
I am sorry for my manner of speaking but this is enough now.
Are there any news station and/or lawyers willing to take down this company? There has been hundreds if not thousands of victims complained about this company and how they keep falsely advertising their product. This needs to be stopped.
me too. Another big loser with Premier Cancun Vacations. Promised all inclusive by 1st representative, then they only started recording with another another rep with additional info. Did they falsely use the name “Walmart’ when they said you ‘won’ this? If you know you are going to lose your MONEY anyway – just book the hotel anyway and don’t show up. it’s paid for and hopefully they lose any other bookings. complain to better business bureau, advise all you friends to record all their conversations-not just what they want, let your local paper know about this scam, see if credit card company protects you from a non-service or fraud as this is.
Agree. I have requested that they put my home phone number on their DO NOT CALL LIST. In fact, asked them to put our number on the DO NOT CALL FOREVER AND EVER LIST and they still keep on calling. I've blocked a couple of their numbers already and they use different numbers to get through.
How do we stop them? They are so annoying!
Premier Cancun Vacations. Complete Scam.
I got an automated call claiming I'd won a free vacation and was transferred to an agent. At the end of a forty minute conversation I was conned out of $600.
When I made reservations to follow up on this "deal" I was then informed there would be a $200 reservation fee.
I was put under the false impression that the vacation package was an all inclusive one. This was clarified for me when I attempted the reservation. All this extra cost would've added up to another $500 per person so I asked for my money back.
They made me sign and fax a disclaimer and I got half my money back.
I can't believe I fell for this [censor].
Smart Circle is a sneaky company ! When I purchased the Cancun certificate/ card for the 5 day, 4 night vacation the representative assured me it was an all inclusive package; therefore including unlimited beverage and food.
I purchased the card for $250.00 to now find out it went down to $49.00. In addition to that, the food and beverages are not included with the card. It is $792 total for two people... Are they freaking serious or simply delusional!
I hope there company stops tricking consumers in their advertisement.
These scammers call us at least once a week, despite numerous requests to be removed from their solicitation list.
Thank you for taking the time to write your comments. We appreciate this site as it gives us the opportunity to improve our services. We apologize for any inconvenience you may have had as a result of a misunderstanding with our travel certificate. On the fourth line of the terms of participation it states that this package is accommodations only. The travel certificate which you have purchased is all inclusive optional therefore allowing our guests to customize their vacation as they choose. An all inclusive upgrade is available for you upon reservation.
Should you have any further questions or comments please do not hesitate to contact me at sales@sunsetworld.net for more information.
Sincerely,
Premier Cancun Vacations
Quality Assurance
false information & false positioning/marketing
http://premiercancunvacations.com/ The company called my cell phone to inform me that I have been selected and won a vacation. I was transferred to Fernando to review the details of the "special offer" and basically you are offering a pre-paid vacation. I had to confirm that I was over the age of 18 and had a credit card to check in to a resort. In the...
Read full complaint and 42 commentsRecent comments about Premier Cancun Vacations company
scam and thieves



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I have also paid for this although I made sure that it was an all inclusive which cost me an extra $50. I was under the impression that my flight was paid for going to Cancun and when it come to pay for this all I told them no cause my flight wasnt included. So they told me they would throw in another deal, which when I received my package its not in there. I havent tried booking the vacation yet and hope that I do not have to pay another $200 reservation fees as that is crap and should be told to you when you are purchasing the "deal"! I will let you know how things turn out when I go to booking the trip.
Thank you for taking the time to write your comments. We appreciate all customer feedback since it provides us an opportunity for improvement. We regret hearing your experience with our company was not a pleasant one. Please feel free to contact us at sales@premiercancunvacations.com for more information.
Kind Regards
Premier Cancun Vacations
Quality Assurance