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AlphaRooms Holiday / Alpha Holidays Customer Service

5
Complaints19
Pending0
Resolved1

Alpha Holidays Ltd

2 Vine Street
Uxbridge
England, South Yorkshire
United Kingdom - UB81QE

Customer Support Phone Numbers

+44 203 001 0100(United Kingdom) 0 0
+353 449 383 046(Ireland) 0 0
+1 866 303 2382(United States) 0 0
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
Sat9:00 AM - 6:00 PM
Sun9:00 AM - 6:00 PM
Plus

AlphaRooms Holiday / Alpha Holidays Complaints & Reviews

AlphaRooms Holiday / Alpha Holidays / Hotel

Ra
Oct 10, 2019

We booked Vogue hotel in Turkey from 5th october till 12th october.We arrived was everything ok after 3 days was heavy rain and hotel was flooded they decided to closed hotel.Everyone was in panic in hotel because the reception was full of water.Our child was really scaerd.We had to call...

AlphaRooms Holiday / Alpha Holidays / requesting more money after paying in full

Ca
Aug 09, 2019

I booked our holiday 3 days ago via alpharooms. Called 2 days ago as we had not recieved confirmation of our booking... They called me today to say sorry we need another €300 from you to book your flights cause they went up!! I argued that I booked them at the price on the day that they should...

AlphaRooms Holiday / Alpha Holidays / hotel accommodation

Fr
Jul 05, 2019

I submit the email already sent to the Duty Manager of the Dom Joao Hotel which explains the outrageous circumstances we were placed in on our holiday from hell. The Hotel Management have expressed their sincerest apologies but this is not remotely good enough. -------------------------------------- Franci...

AlphaRooms Holiday / Alpha Holidays / hotel accomudition

So
Apr 02, 2019

I had booked hotel through alpharooms on 23/032019, and I had payed full amount for 2 weeks holiday, but after one day I get call from alpharooms costumer services department and they told me the had canceled my hotel for complaiance issues, and the will send my money back to my credit...

Alpharooms.com / refund

Ma
Dec 17, 2018

I booked a holiday through alpharooms in September we arrived at the hotel there was no air conditioning no WiFi and the room was a lot smaller than advertised so we called alpharooms the next morning and the hotel agreed we could leave, when we came home we tried to get a refund from...

Alpharooms.com / hotel booking - lack of transparency

Pa
Sep 28, 2018

The issue that I have experienced was: I had already booked 4 hotel stays with them without a single issue. Everything went as expected. I used them mainly because of the installments option, which is great, although expensive, given the 5 euros per payment. But I am aware of the fee, so it...

Alpharooms.com / alpharooms online hotel booking

Go
Jun 18, 2018

On May 29th, I had made a booking with Alpharooms to Rixos Sungate Hotel, Turkey between 3-8 July (for 972.22gbp). The reservation has gone through and I received a confirmation mail with the following Itinerary number: [protected]. On May 30th, I`ve received a second confirmation e-mail from...

[Resolved] Alpharooms.com / lack of service!!

Sy
Jun 18, 2018

Hello, Booking Reference: [protected] ( previous [protected]) I wanted to modified my booking with the travel agency called Alpharooms, so I sent a message through my account asking what the cost will be if any of those happens. Next thing I spotted the availability to chat online so I did with...

Alpharooms.com / Scam artists

Ch
Nov 28, 2017

Due to an unforeseen situation, my flight was rescheduled and I arrived a little bit later to the hotel I booked through alpha rooms. A person at the registration desk told me that my reservation was canceled by alpha rooms as they hadn't received any confirmation of my attendance from the...

Alpharooms.com / refund not received

Ke
Nov 22, 2017

After making a mistake with making a payment online .i contacted Alpha rooms on the 25/10/2017 and on their advice i cancelled my booking and created a new one.I was told the refund of my money (the complete payment of my hotel £2258.60 )would be charged back to my debit card within 3 to 5...

Alpharooms.com / stay away!

Ma
Nov 07, 2017

I regret I used them without reading reviews first. I booked a room in Rome, Italy and was about to visit it in 3 weeks. When I arrived it turned out that my room had never been reserved and there were other people who were there at that moment. I was surprised. I got a confirmation email I...

AlphaRooms / bad business

Es
Feb 22, 2017

I booked a hotel stay through AlphaRooms. Unfortunately I had to cancel my entire trip because I had a very difficult situation in my family. I cancelled my flight with no problem (my flight was booked via airline) and after that I contacted AlphaRooms, explained the situation and asked...

AlphaRooms / money that is owed to me (hotel never paid)

Lo
Nov 26, 2016

On Wed, Nov 23, 2016 at 9:35 PM, Loretta Bentick wrote: Good evening, I am bitterly disappointed with one of your members. Alpha rooms. On March 26th 2016. I booked a hotel room with them as I have done on many occasions before. Booking confirmation [protected]. Two days before I was due to go on...

AlphaRooms / seems like a scam.

Li
Oct 07, 2016

I have booked a hotel say via AlphaRooms online service and after I paid they applied some extra charges. I contacted customer service but they said that they need to check something and asked me to call later. I called later but they did not pick up. Next day I called again and their rep...

Alpha rooms / holiday booking

Dm
Jun 28, 2013

Booked holiday over the phone asked for 1 bedroom apartment confirmed this 4 times. They booked us a studio queried this for three and half months after numerous emails and phone calls to our expense. I asked for a copy of the conversation where you can clearly hear me say 1 bedroom 4...

Alpha rooms / customer service

Ck

Worst company ever. I would advise anyone to avoid them like the plague. If there are no hitches, all well and good. But if anything goes wrong, from minor to major, well all I can say is GOOD LUCK. Their staff are rude, unhelpful, arrogant and continually quote terms and conditions at you...

Alpharooms. / service & hotel booked by alpharooms

De

We booked 2 weeks holiday at the bali hotel benamedna from 02/mayto 16may 2011. We booked a studio apartment for selfcatering. They sent us to a studio 300yds at least from the reception as my partner & i are both 79 i asked for disability acess as we both have walking problems incidently...

Alpharooms.com / I had the misfortune to book a hotel by using the service of www.alpharooms.com

Ju

I had the misfortune to book a hotel by using the service of www.Alpharooms.com. It is a very easy to book and the prices are very tempting, but the things stop there. After wards there is no communication at all, nor by e-mail nor by phone. In fact there is a costumer service number you...

AlphaRooms / none existent hotel

Su

I recently booked a package deal with Alpharooms in the Canary islands. On landing in Fuerteventura I was told the hotel did not exist. It was several hours before any resolution was made. Now I am trying to complain and getting no answer to letters and emails. UK Trading Standards are now...