The complaint has been investigated and
resolved to the customer's satisfactionResolved PowerHouse Gym — Cancellation
resolved to the customer's satisfaction
I joined this gym during their pre-opening sale. I was told the gym would open in Early December and I would get a call. I also joined an additional nutrition class as well which was an additional fee. December came and went as well as January. I still had not received a phone call. At this time I was planning on moving and when I called the first time I was told that I would have to call someone back when they officially opened to cancel because of relocation. I asked when this openeing would be but no response. I tried again about mid January and at this time I was told, "oh we open tomorrow", I was surprised since I never received a phone call. I explained the situration and I was told that I would need actually proof that I am moving to cancel membership. So I moved and got my lease and had to travel 2 hours each way to show proof that I moved. To my surprise after all this I was told by their corporate office that my papers had not reached them yet and I had to talk to the office I was a member at. Now, I was told my the gym that they just faxed my papers (after having them for 2 weeks) but I could still not cancel for 60 days. Now no one told me any of this information about the additional 60 days. I called corporate office back again and questioned this and they confirmed this to be true, so I said I have to pay for a gym membership that I can not use because I live 2 hours from the gym. She stated "Yes" . I aske to speak to a supervisor and someone over the supervisor. I am still waiting a call back as well as the addtional money I paid that no one seems to know where it is but I have the cancelled check. I am sorry I ever joined because there is a lot of false advertising.