The complaint has been investigated and
resolved to the customer's satisfactionResolved PowerHouse Gym — Dues
resolved to the customer's satisfaction
In early 2006 My husband and I decided to buy lifetime memberships to a then "Family Sports and Fitness Center". Everything was fine until August of 2007 when my husband injured himself. Three days after that injury I walked into the gym and spoke with the Manager. She said she would take care of it and when we wanted to start the membership back up we would have to come back in. October of 2008 my husband recuperated from his injuries and was working again so he dediced to go back to the gym. It had since become "Powerhouse gym". When we spoke to a employee there, who had known us from before, he said we had to pay $132.00 to re-start, then be charged the customary $ 45.00 for our duel membership dues and childcare. My husband gave him his new account information and paid the monies in cash. Within one week I got a call from ABC Financial stating the Powerhouse gym wanted to start collections on close to $900.00. I was shocked I asked why they said because we had not paid in 14 months. I explained I went to the manager spoke to them and everything should have been taken care of. rudely they said they were only doing what they were told. I spoke in person to an employee and explained what had happened, she then told me for the first time that "freezing" the account only last 6 months. How was I to know? The new manager told my husband that we are to pay 945.00 or no longer be welcomed at the gym.. That is ridiculous. To pay for services that were stopped and never used for 14 months. What do I do?