Pottery Barn / Williams-Sonomafurniture

C Aug 06, 2018

Worst customer experience. Ordered A rocking chair in May to nurse my baby due any minute assuming that would be plenty of time. PB sent to warehouse near billing address (OH) instead of shipping address (CA) and won't reroute it to where I live. Have called about 30 times with empty promises. Now it is August and the chair is still in Ohio with no plan to get it to me besides "we will send another email" Supervisors promise to look into the matter and call me back but never do.

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