Pos Malaysia
reviews and complaints

Hi poslaju, ni tracking no saya fr300346760my, alamat hantar ke kolombong kota kinabalu sabah, tapi kenapa delivery ke lahad datu? Dari 7 julai 2021 lagi saya buat complain sampai sekarang 29 julai 2021 belum dapat update dari pos laju. Tolong lah disebabkan korang, saya rugi rm 150, mgkin bagi korang rm150 tu sikit tapi bagi saya rm150 tu banyak. Boleh beli makan minum anak2.. Tolong lah buat kerja korang.. Dah la seller pun tak nak bertanggungjawab.. Korang pun diamkan diri.. Asyik bagi no ticket ja.. Tolong la.. Sya dah lah suri rumah, jual baju pun tak dapat sebab korang pnya kerja tak btl.. Boleh pula dri kota kinabalu hntr ke lahad datu.. Aduii.. Enta siapa yg trima pun tak tahu.. Tolong yer korang.. Tolong buat kerja bagus2, tak sure alamat di mana korang call la number yg kena bagi tu bukan main hantam ja hantar sesuka hati.. Harap ada tindakan la dri korang lepas ni.

Hi there... I want to ask about my parcel... My parcel had been arrived at Pos Besar Kuching since 16 July 2021..but until now my parcel still at there like they don't go out for delivery.. Almost 2 week my parcel stuck at Pos Besar Kuching... So I send my tracking for your attention and action...

Saya nak barang saya sampai dengan selamat..byr pos bkn murah..

Hello,

I have raised ticket many many times and your customer service will just reply "we have not received the ticket from custom" and close the ticket.

I know you have not received, usually what is your service timeline agreement with custom? If customer complaints you just reply not received and close ticket?
Will you not follow up with custom why there is delay? I have logged many many tickets with pos and answer is not received and close ticket.

As a customer what is expected from me to speed up this request? Or what you can help to speed up this delivery?

Who can I call? I am receiving delivery from other countries from other delivery companies why only pos Malaysia delivery is delayed?

ERC614066119MY

Barang pos pada 18/07/2021. Sampai hari ni tak sampai lagi.

Hantar 2 barang pada hari yang sama. 1 sampai (ERC614080699MY) dan 1 tak sampai (ERC614066119MY)

[protected]@yahoo.com
[protected]
Mr. Kang

On the 22/7/2021 at Coounter 10 of the Pos Malaysia Main Branch Kuantan, Pahang. The person in charge of this counter ERNA NABILA was rude, surly and inefficient in her service. I purchased an AR Register Card. After rudely collecting my money she told me to fill up the form. When i finished, she just got up and left her counter as she was LAZY and didnt want to attend in finishing her job!
As a frontliner of a service provider she should not be allowed to serve customers

Poslaju hold my parcel in transit since 12 JULY 2021. For what? Motive? My parcel should be arrived at KK already. Poor courier service

Parcel tracking number: PL005756347312

I have posted a complaint earlier on this platform and that post was deleted. I m writing this complaint again to voice out my right as a consumer. I m very unhappy with the POS LAJU services. For me, this service is too slow and unacceptable. The parcel has been in Puchong delivery facility since July 14th and the status was never updated then. After I have voice up my complaint to the seller and Shoppe, the status was updated. Guess what? The status is still the same! I really cannot believe this! I have tried to called the all the number I can find on Internet but can reach any of them. I just would like to know when will POS LAJU deliver my parcel? If pos laju has time to delete my post on this platform, please use the effort and time to solve your customer problem.

apa update ni...askpos item tak setttle ...mmg services kau org mmg tak guna langsung

tel tak pernah angkat lansung...

Hi Bibi Zainon Anuar Shah,
​
We apologize for the delay with your ERC608486205MY. Our team is in the midst of trying to locate your consignment now.

You may refer to the same ticket PM210713000039 for status update. Rest assured we are taking the necessary action to resolve the matter.

Thank you
Customer Service
Pos Malaysia Berhad

TICKET NOT CLOSED#
Another day had passed. This is Third Ticket raised. PM210712001165 & PM210713000922.

I received a call yesterday and was told to call hotline for pick-up. I called [protected] and was told that I wasn't supposed to call this number. So pissed up. Fine, she said will get back to me. Well, as expected there is no return call nor pick-up of course.

I paid on 3rd July, arrange for first pick up 7 July 2021. It didn't shown up. Waited and waited, the next arrangement on 12, 13, 14… sitting right next to the window, peeping outside from window as if waiting for big parcel coming. Unable to select anything, only to reschedule today and tomorrow and the following. My customer so pissed up with me because of you.

Aku x faham... aku guna alamat sama jumpe jek cari, hari ni x jumpe cari.. bile call, x pandai nak agkat

Barang dh lama mne dh tak jalan2 lagi, barang ejna hantar ke mukah, barang ade kat sibu, babi apa nih semalam hari berkerja korang buat ape sial membuta ke tau tak barang tu urgent woi pos laju take note sikit pasal bende nih boleh tak cepat sikit sial babi ape nih lame2 pending

Excuse me..what actually happen at Pos Laju Bandar Onn? 2 of my item had reach at there with caption "Direct delivery to Parcel Locker"...what is this mean?i have to pick it up by myself? Its already 3 days okay..no update date on my shopee ...What should i do..They can let this be like that..they should responsible ...I try to call but no answer.So what actuallh happen here.

Sy beli barang kat shopee, dpt mesej pkl 11.43 out for delivery item tu pada hari 10/07/2021, tapi selama sy ddk kat rumah tiada received apa2 barang lagi pada hari 10/07/2021, dekat app dh tunjuk sy received barang tu
Sila check baik2 dlu baru bt dlm system ok
Today received item, pada hari 12/07/2021, bukti gambar ada kat bawah !

buto poslaju. mase pkp ni la kau nak orang datang amek sndiri barang. ape gune courier service? baik kau tutup bisnes bg courier lain handle servis ni. celake betol la call tak pernah angkat. nak peram barang lame2 buat ape? kalau tak boleh hantar bagi tau la. call customer bagitau masalah. ke henpon takde? tak topap? mintak hq blanje la jilake. nak harapkn customer call korang mane pernah nak angkat.

CD409767042MY ni sy punya tracking bernama Nursuhana Binti Ghazali
Beralamat di penang, tapi kenapa berada di negeri sembilan. Amat² mengecewakan

Tracking Number : PL497868603671

Parcel dispatched out pada 29-06-2021 jam 17:15pm
dan pada tarikh 30-06-2021 congsignment dispatch out dari transit office percal hub dan selepas itu tiada pergerakan parcel sehingga ke hari ini, menyebabkan customer bertanya status parcel yg dia tempah.
Diharap pihak tuan dapat mempercepatkan proses delivery parcel tersebut.
Terima kasih.

PL703571741833- the driver attempted to delivery my parcel on 05/07/2021
i was office the whole day but there were no delivery attempted has made. please arrange to resend my parcel to me

Sistem online pos laju selalu menyusahkan..dah letak code 85000 untuk poskod segamat pon masih juga invalid code..apa ni.fix la masalah ini

From Acc No 51403/S000514035
This is to inform you that the delivery service by your postman is lousy. All he does is leave delivery notices. Ever since the lockdown we have been working from home. All he has to do is either call or request security to call us. He does neither. We have paid for the stamps issued by Pos Malaysia to be delivered to our house. Unfortunately, all we have received this year has been notices that say we were not at home. ? Kindly arrange immediate delivery.
PS: We spoke to security and he told us that others living in our condominium have similar complaints.
Thank you,
R. Isaac
+[protected]