Menu
For Business Write a review File a complaint
Hale Groves / Southern Fulfillment Services Customer Service Phone, Email, Contacts

Hale Groves / Southern Fulfillment Services
Reviews and Complaints

www.halegroves.com

Learn how the rating is calculated

1.4 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hale Groves / Southern Fulfillment Services Complaints 10

ComplaintsBoard
J
11:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hale Groves / Southern Fulfillment Services Produce number 2024 fruit assortment gift box

In November, we ordered a basket of fruit to be sent out, when the receipient received the basket of fruit it was moldy and mushy, not eatable..

We called Hale Groves several times and we’re on hold from 30-60 minutes before we got to talk to a real person. The customer care person Tylor, was not pleased that we wanted a replacement basket of fruit for the moldy mushy fruit.

It was tough to get Hale Groves to resend another box of fresh fruit to replace the moldy mushy fruit. They finally said they would send it but we would have to pay for shipping. Ah, no way, we have paid for this package already, then the agent agreed to send a new fresh box of fruit without shipping fees. Whew, what an exhausting phone call to get what we should have received from the beginning.

That phone call including hold time was 90 minutes.

The second package was sent out without a card or any indication who it was from. The receiver had no clue as to who sent the package. When we talked to our friends and they laughed about the box of fruit and candy and nuts being sent but no card saying who sent it.

Hale Groves said there was a notice on the package with our name as the sender. Also Hale Groves don’t care if anyone sees the notice with sender name.

We highly suggest that customers use caution in choosing who to order your holiday fruit baskets from.

We will NEVER again use Hale Groves to order anything. We are done with their poor product, poor customer care, long annoying phone calls.

Desired outcome: Hale Groves is resend a box of fruit ( of lesser value) to replace the moldy mushy fruit.Hale Groves doesn’t care about acknowledging sender on boxes sent out, so they aren’t doing anything.

Read full review of Hale Groves / Southern Fulfillment Services
Hide full review
ComplaintsBoard
K
11:42 am EST

Hale Groves / Southern Fulfillment Services Moldy smelly oranges

I thought to try these oranges however super pricey ! I ordered 2 trays of honeybelles and 2 trays of navel. The brochure says picked to ship. No way these can mold this fast if they are picked to ship. They look like they have been rotting for a month in a dark box this definitely didn’t make quality control in 4 separate boxes and 2 types of oranges. There was a foul odor coming from the box that stunk up my entire house and contaminated it. Customer service wants me to count the oranges to refund me for just the moldy oranges . What a waste of time as I was going to give 2 boxes as a gift . I would have been horrified if I shipped these to someone special and they received rotted product . Yuck ! Dissapointed in Nevada

Desired outcome: I would like a refund

Read full review of Hale Groves / Southern Fulfillment Services
Update by kristina maria
Feb 14, 2022 11:45 am EST

See photos of what I received yuck yuck yuck

View 0 more photos
Hide full review
ComplaintsBoard
J
6:24 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered 6 Holiday Brunch boxes for Christmas on December 6th to be delivered by the 20th. It was getting closer to the 20th and I was getting worried that my gifts were not going to show up so I emailed them, I did get a response, They are in transit. That's the only response I received and I emailed them 5 more times after that. They said there were...

Read full review of Hale Groves / Southern Fulfillment Services

Is Hale Groves / Southern Fulfillment Services Legit?

Hale Groves / Southern Fulfillment Services earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Hale Groves / Southern Fulfillment Services to be a trustworthy company. Although there's a 10% resolution rate for customer complaints, which deserves attention, Hale Groves / Southern Fulfillment Services is known for their high standards and safety. If you're thinking about dealing with Hale Groves / Southern Fulfillment Services, it's wise to check how they handle complaints.

We found clear and detailed contact information for Hale Groves / Southern Fulfillment Services. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Halegroves.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Halegroves.com you are considering visiting, which is associated with Hale Groves / Southern Fulfillment Services, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Hale Groves / Southern Fulfillment Services have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Hale Groves / Southern Fulfillment Services website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Hale Groves / Southern Fulfillment Services has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Hale Groves / Southern Fulfillment Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
V
5:59 am EST

Hale Groves / Southern Fulfillment Services I ordered honeybells and received round oranges instead.

I ordered Honeybell oranges using a coupon through Better Homes and Gardens. My order finally arrived on Friday, Jan. 25th. I called and talked to a female to file a complaint and she told me that the honeybells this year didn't have the raised top for some reason. I didn't believe what she was saying to me. The owner might want to eliminate some employees, because they are not fulfilling orders, regarding what people are specifically ordering. Hale Groves won't stay in business very long if this kind of stuff continues. A very disappointed customer.

Sincerely,

Valarie Cole

Read full review of Hale Groves / Southern Fulfillment Services
Hide full review
ComplaintsBoard
C
9:50 am EST

Hale Groves / Southern Fulfillment Services rotten fruit

I received a gift of fruit and other items on Dec 12. The oranges were completely green with mold. At first I didn't realize what they were. The pears were bruised and had small cuts in them. I had never heard of Halegroves but my niece had sent them. I didn't want to tell her how bad it was so I contacted customer service. I was told a replacement would be sent but could not be sent until after Christmas which seemed strange to me. They also asked me to send them pics of the fruit via email which I did. No response and no fruit. The woman I spoke with said this never happens. REALLY? I'm the only one? I would suggest NEVER using this company. They really don't care what they send out

Read full review of Hale Groves / Southern Fulfillment Services
View 0 more photos
Hide full review
ComplaintsBoard
N
9:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Hale Groves / Southern Fulfillment Services has left an official reply on this complaint.

Hale Groves / Southern Fulfillment Services my order for honeybell oranges

On January 30, 2018, I placed an order with Hale Groves in Vero Beach, Florida, for an advertised special on honey bell oranges. My expected delivery was January 5-10, 2018. On January 7th I received my order from them. Upon opening the box I saw immediately they were not honey bells and to make matters worse, what they did send was a box of rotten navel oranges. I immediately called their customer service department to let them know I hadn't received what I ordered. The agent informed me they had run out of honey bell oranges, and that's why I didn't get them! I was incredulous! I asked why I wasn't notified via email or otherwise prior to my order being shipped out. There was no answer other than being told "There isn't anything we can do, when they're gone they're gone." We will issue you a refund and you can keep the oranges (which I'm throwing out anyway). Great answer, right? Needless to say, I will never again order from Hale Groves. Consumer beware before ordering from them; they are not a good company to do business the way they do.

Read full review of Hale Groves / Southern Fulfillment Services
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
8:26 am EST

Hale Groves / Southern Fulfillment Services tangerines

I ordered sweet tangerines for forming Christmas gifts for my Russian friends (this fruit is very symbolic to them). I was unpleasantly surprised when I opened the box. The tangerines were rotten and smelled terrible. I don't know whose fault it is. Certainly, they weren't sent like this, but maybe the box was broken before or during the trip to my house? I don't know. I am very disappointed. Maybe they should pay more attention to the delivery service they work with...

Read full review of Hale Groves / Southern Fulfillment Services
Hide full review
ComplaintsBoard
R
10:46 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We bought a cake from the company Hale Groves. It was the last time, when we bought from them. The taste was awful and in my opinion the cake wasn’t ready. The dough was moisty. We posted negative review on their website, but they deleted it and sent us so unpleasant and rude email. We were shocked to find out that they have used so many unpleasant words to their customers. Don’t buy cakes from these people.

Read full review of Hale Groves / Southern Fulfillment Services
ComplaintsBoard
J
11:28 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was completely disappointed in the company Hale Groves. My sister ordered fruits for me through the company, but when I received the parcel, there weren’t a fruit. There was only mould and nothing else. I threw all fruits away and placed large complaint on the website. I told my sister not to order from them and decided to share my awful experience with other people. Stay as far as possible from them.

Read full review of Hale Groves / Southern Fulfillment Services and 1 comment
ComplaintsBoard
W
12:26 pm EDT

Hale Groves / Southern Fulfillment Services Terrible Service -- Avoid

Hale Groves quality of product and service has declined dramatically over the past few years ...Strongly recommend avaiding using Hale Groves.
Product (monthly shipments of fruit from Florida) consistently comes spoiled and customer service is a foreign concept to the company. Completely unsatisfactory ...never returns calls ...promised refunds do not show up ...etc. AVOID.

Read full review of Hale Groves / Southern Fulfillment Services
Hide full review

Hale Groves / Southern Fulfillment Services Reviews 0

Looks like Hale Groves / Southern Fulfillment Services has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Hale Groves / Southern Fulfillment Services, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Hale Groves / Southern Fulfillment Services complaint handling

Hale Groves / Southern Fulfillment Services reviews first appeared on Complaints Board on May 9, 2011. The latest review Produce number 2024 fruit assortment gift box was posted on Dec 15, 2022. The latest complaint my order for honeybell oranges was resolved on Feb 08, 2018. Hale Groves / Southern Fulfillment Services has an average consumer rating of 1 stars from 10 reviews. Hale Groves / Southern Fulfillment Services has resolved 1 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.6
16468 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hale Groves / Southern Fulfillment Services Contacts

  2. Hale Groves / Southern Fulfillment Services phone numbers
    +1 (800) 562-4502
    +1 (800) 562-4502
    Click up if you have successfully reached Hale Groves / Southern Fulfillment Services by calling +1 (800) 562-4502 phone number 0 0 users reported that they have successfully reached Hale Groves / Southern Fulfillment Services by calling +1 (800) 562-4502 phone number Click down if you have unsuccessfully reached Hale Groves / Southern Fulfillment Services by calling +1 (800) 562-4502 phone number 0 0 users reported that they have UNsuccessfully reached Hale Groves / Southern Fulfillment Services by calling +1 (800) 562-4502 phone number
    Customer Service
    +1 (772) 581-9915
    +1 (772) 581-9915
    Click up if you have successfully reached Hale Groves / Southern Fulfillment Services by calling +1 (772) 581-9915 phone number 0 0 users reported that they have successfully reached Hale Groves / Southern Fulfillment Services by calling +1 (772) 581-9915 phone number Click down if you have unsuccessfully reached Hale Groves / Southern Fulfillment Services by calling +1 (772) 581-9915 phone number 0 0 users reported that they have UNsuccessfully reached Hale Groves / Southern Fulfillment Services by calling +1 (772) 581-9915 phone number
    Retail Store
  3. Hale Groves / Southern Fulfillment Services emails
  4. Hale Groves / Southern Fulfillment Services address
    1650 90th Ave., Vero Beach, Florida, 32966, United States
  5. Hale Groves / Southern Fulfillment Services social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Hale Groves / Southern Fulfillment Services contacts
Hale Groves / Southern Fulfillment Services Category
Hale Groves / Southern Fulfillment Services is ranked 494 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.