Brighton Beauty Supply
reviews and complaints

If you ordered something from them, consider your money a donation! Why? Because it's highly likely they will not ship anything to you. And even if they do and you won't like it, they won't refund anything.
Saying this, because I experienced both situations. Why did I order for the second time? I have no idea, probably, because I was silly and naive and decided to give them one more shot. Don't do the same and stay away. Don't risk your hard-earned money and spend it on something more useful and reliable.

Placed order on Nov. 2nd, sent e-mail on Nov. 10th asking why status was still pending when they received my money on the 2nd through paypal, just called them and the product is not in stock. I asked them to cancel my order and the lady said she will send me a confirmation for the cancellation. We'll see how that goes, but most importantly, when I get my money back..!

They didn't ship my order. when i checked online it showed as "on hold". why didn't they send me an email saying there was a problem? I will tell you why. they didn't bother ever responding to emails inquiring about the order and the phone doesn't even pick up during there stated business hours. I am just worried that they have my credit card info . but i am happy they didn't send me what might have been counterfeit products.

This company billed my cc. on the 20th of June and after 2 emails I had sent to ask about shipment (none with any replies by the company), today (June 28th) I received an email stating the product had shipped on the 20th. The tracking information supplied stated the shipping label was just now being created. This company practices bad policy and service.

Twice I ordered with them & twice I didn't receive my items. Second time I ordered I thought it was a fluke as the item was out of stock. Not only does the company not return emails or answer their phone during business hours, but what I discovered is that both of my orders (2 years apart) occurred the EXACT WEEK I've had my banking information stolen. Nothing else unusual on my account both times or no other identical transactions other than this shady company. I'm taking the information to the police & I advise everyone to be wary of this company.

If you don't care to wait a really long time for your product than shop here. If you don't want to be able to get in contact with customer service for any reason than shop here. Other than that... they are great. I waited weeks for a product the first time and the second I had to request a refund through paypal. Until they get their act together stay away. There are better places to buy beauty supplies. I shop at folica.com and if anything is out of stock amazon.com or drugstore.com.. Folica is amazing tho.