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1.2 1294 Reviews

Popeyes Complaints Summary

47 Resolved
1241 Unresolved
Our verdict: If considering services from Popeyes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Popeyes reviews & complaints 1294

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7:09 pm EDT
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Popeyes quality decline

Recently had 3 piece bonafide from this location. The quality was very poor: cold, small chicken pieces that was not floured well ordered spicy but it wasn't, the biscuit was hard and cottony tasty. I was very disappointed and would have taken it back but was too far away. I grew up in the south and remember popeyes before they went national and everything was good, hot fried chicken and the biscuits were soft and fluffy. What happened, too much standardization to grow their business.

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8:11 am EDT
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Popeyes unhygienic service cleaner

I went to Popeye's last week for dinner and was disgusted that the service crew cleaner very unhygienic. My colleges and I purchased meals from Popeye's chicken in Cathay, tables was unclean when I was about to sit, I noticed the chair and table had tomato stain and oily stain on it, I wave at a bum Chinese service cleaner with brown long hair sticking out form his jockey cap and he noticed, but he was chatting with another service girl and pretend not to see us,
After waving for sometimes, he approach us with a glum look on his face and mumble in Chinese, if you don’t like the service here your all can go elsewhere and when he clean our table by using those left over tissue papers. If Popeye’s chicken going to run a business as fast food then you should have decent people to handle the jobs, not Ah Beng! My colleges and I will never go there again and I will let all of my colleges know as well.

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Wpayton5599
Bolingbrook, US
Mar 22, 2011 12:07 am EDT
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Wow! That is a racist complaint! However, take it from me...you are eating Popeye's Chicken...A healthy experience can't be your main concern!

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8:23 pm EST
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Popeyes bad service

My Son and I went to popeye's (#4925) on february 28, 2011 for lunch and waited 20 minutes to get our food along with other customer's who had been waiting in the restaurant as well as the drive thru. We were waiting on bisquits, which they ran out of, so they did give us an extra piece of Chicken, but the chicken i had was very overcooked and I didn't enjoy the meal at all. I didn't feel like going back to the counter to complain because I had already waited 20 minutes. That is very unacceptable waitng for 20 minutes and not to mention running out of bisquits.

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5:26 pm EDT
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Popeyes bait and switch

Manager, sandra jones did a bait and switch on the specials they were offering. Substituted dark meats for light meats to save themselves cents! When confronted with it, she offered no appologies or service. Food was cold, and the cajun rice was overcooked.
The location I went to was 22101 katy freeway, will never go there again.

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Chrissiann
New Orleans, US
Sep 25, 2012 4:30 pm EDT
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I am tired of these blasted bait-and-switch Popeye's commercials! I have been seeing this same commercial about 3 strips of this new amazing chicken tender, along with seasoned fries and a biscuit, only for the low price of $3.99 as a meal! So, with mouths watering and hungry tummies, and lean income, we immediately get into our car and drive to Popeyes. Low and behold, the manager tells us "Today is the last day of that offer, and we ran out of those chicken tenders." Naturally, we had to resort to buying something more expensive because we took the time to drive there and were hungry. Guess what: That was several weeks ago, and the same exact commercial with the $3.99 chicken tender deal is STILL playing! I am not going to be a sucker for Popeyes anymore! They utilize the ol' bait-n-switch tactic and I am not giving them my business anymore!

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11:31 am EDT
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Popeyes air condition broken

I went to order some chicken at the popeyes nearby my home and when I entered into the place it was like over 95 degrees temperature in there and the doors are closed no air ventilation and waiting on a line that taken me at least 15 minutes of waiting to order. When I finally reached the register I complaint to the cashier how it is very dangerous for the customers to be waiting on line this long and no air condition. I also explained to her that she shouldn't be working under these conditions. So I complaint to the manager in charge that day and he quickly opened up the doors open and explained that the air condition is broken and he made several calls to refrigeration but haven't get a response. How do owners still operates without any refrigeration working but still can cook food. That's when food poison comes in. I really felt uncomfortable eating their food now so I ask for a refund back on my card. Since I paid with credit card (Bank card) but he refuse to give me a refund. So here I am. Hot sweaty hungry feeling my asthma coming on and this man just gave me hard time. Was this professional ? I felt so disgusted walking out of this place.

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shanta hayes
,
Nov 28, 2008 11:03 am EST

I went to popeye chicken in harrison nj on november20 2017 to order a fried turkey I was told that the order came with two sides and the contract said the same. On wednesday nov26, 008 to pick up the turkey the lady stated that she used acontract that was two years old and this order comes with no side the first contrsct stated that it came with the two sides. I am a very faithful customer at popeye and this was very wrong its called bait and switch thats againt the law. Ihad to pay 40.00 dollars for aturkey with no side. Thank you in advance for all help

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1:17 pm EDT

Popeyes i'm thinking that popeyes isn't too interested in happy customers

I ordered a 5 pc. chicken dinner special for $7 and was surprised to find it included 2 wings. Fairly chintzy of them. I don't care for wings, so when I immediately asked for any other pieces instead of wings I was told "they can't do that". I'm thinking that Popeyes isn't too interested in happy customers, so, I'm not going to bother with them again.

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7:29 am EDT

Popeyes tries to make every penny they can by charging for everything, substitutions, extra sauce, cut for water

I know the local Popeyes tries to make every penny they can by charging for everything, substitutions, extra sauce, cut for water, not allowing outside food or drinks so no kids sippie drinks or capri suns when dining with the family but to skimp on health protection is not very good. Every employee that touches the food should have prep gloves on and not use their bare hands.

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1:29 pm EDT
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Popeyes chicken was not fully cooked

I brought chicken from popeyes there 2 - days ago and the chicken was not cooked preoperly it was half done amd I got sick and thrw up I did not go to the hospital because I love pop eyes and eat there ball the time. All I want is my money back. I bought two ten piecies at broadway and myrle in brooklyn

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11:27 pm EST
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Popeyes shift manager very rude

I arrived at popeye's at approx 1:45 pm and went inside to get food to go, I had ordered the promotional item

Which is the shrimp tackle box. The cashier told me that they were out of the shrimp tackle box but if I

Wanted I could wait till their boss got back from maryland with supplies it would be approx 2 hrs, she said

They had popcorn shrimp and I said that would be fine she asked me if I wanted the combo and I said sure,

She then ask what side I wanted and I anwsered by saying the cajun fries, she then said they were out of fries

And she thought I understood that when she said they were out of the shrimp tackle box, she said my choices

Were cajun mashed potatoes or corn on the cob neither sounded good to me with shrimp so I said I wanted to

Look at the menu and choose something else she became very irritated and got the shift manager, the shift

Manager ask me what I have decided I anwsered by saying I just want the 5 piece chicken strips she said

Are you sure this time and I said yes, she walked away and came back and ask what side I wanted with that

I told her I just wanted the chicken strips not the combo she then ask me if I was playing games with her

I said no but she wasent listening to what I had ask for she got me my food and I asked for some napkins

And to no surprise they were out of napkins. This was the worse resturaunt expeirience I have ever had

Not only because they were out of various things but because the shift manager was so rude to me, I can

Honestly say I will never return to a popeye's resturaunt agian and I will never suggest anybody does.

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4:55 pm EST
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Popeyes bad service

We placed an order at the drive thru which should have been our first clue just to leave. It took us repeating our order 5 times before they claimed to have it correct, then when we get up to the window we have to repeat our order again. We get home and our order is not right at all. After attempting to contact the store several times, which by the way they did not answer once of the four attempts I made; I placed a call to your customer service hot line. The next day my husband informs me that we were double charged on our debit card that we used the previous night. My husband called the store and spoke to a manger who said she would call him back, she did not. I attempted to call the location another 16 times starting at 3:36 pm and ending at 4:17 pm. Frustrated and very very angry at this point my husband and I returned to the restaurant location to get the district mangers phone number. Called Brenda the first time at 4:22 pm, left a message for her to call me back asap. With no response from Brenda I again at 5:00 pm, she answered and proceeded to be unapologetic for our visit, very vague on when and how we would get a refund for the double charge, unwilling to give us a refund for our visit Monday night, and refused to give me her owner's phone number. I requested that she have her owner call me back, she refused to take my phone number claiming that she had it already, and we have not heard from Brenda or the franchise owner yet. Brenda was very unprofessional regarding our concerns and our complaints. She does not even have a greeting on her cell phone, it is simply a lot of static. And as far as the "customer hotline" for Popeye's, it has been a week with no contact back from their corporate offices. Seems to me that Popeye's does not care ata all for their customers just their customer's money.

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9:44 pm EST
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Popeyes should be closed

I have tried, lord knows i've tried to be patient and understanding. But even though I always get lousy service and sometimes lousy food, I still go back to popeye's and "give them one more chance" to do it right. Once again I went to a popeye's chicken store in shreveport, la and got the same crappy service and lousy food. When will I learn?

Well, now i've had enough. I really wish there were a way to "purchase" this corporation so I could personally fire every single employee that works for any of the stores nationwide. Most of them need to be shuttered and sell the assets. This would be for the overall good of the brand identity. The recipe for their chicken is wonderful, and their sides are really great too. The big problem is with attitudes. The attitudes you get in the store (From apathy to downright disrespect) is largely a result/reflection of management. This applies from corporate management all the way down to the store level. I know that you get what you pay for so when you pay minimum wage salaries you get minimum wage work ethics or worse. There is an inherent problem with the work force available to this restaurant chain apparently. I see employees more interested in talking on their cell phones or visiting non-stop with their "friends" that are ever-present at the side of the counter (Yes you've seen them, right?). So maybe, as others have opined on various complaint board websites, i've really walked into a crack house. I wonder what could be so all consuming that would require a "friend" to hang out with you each and every day while you are "at work". And since when is it appropriate to wear your bluetooth device while working. Where is management? Are they even on the premises? I've heard of a time a long time ago where a store actually had a manager that wasn't trying to run a pimp house at the same time but I think that was actually an urban legend and is not to be believed.

What would convince a franchisee to buy into this system is beyond me. I assume that maybe i'm missing out on the absolute best investment franchise in history because if you can open a store in this economy, offer this type of lousy service, trash a wonderful chicken recipe, and still make a profit, then sign me up. Just imagine the millions i'll rake in by simply hiring and managing a few people who actually care about doing their job and not scoring a meth or crack sale. I've managed many, many employees over the years and I know that while there are certainly occasional unexpected challenges to be faced, most situations can be handled by utilizing "active management" techniques. The management of today is actually just another employee behind the counter schlepping fries or doing other job functions that should be covered by an hourly employee. I am a firm believer, and it has been proven time after time that managers should manage, workers should work. There is a reason why baseball doesn't have player/managers any longer, football coaches don't suit up and play, military generals don't take up arms. You cannot manage or lead others if you are up to your ears in doing menial work. You cannot anticipate the problems before they arise, you cannot hear the improper interactions with you paying customer, you cannot see that an employee is having a difficult time and needs additional training or instruction.In order to lead you have to be able to step back and observe. Like a great conductor leads and directs the orchestra when he hears something he doesn't like, you must direct the action, you monitor problem areas and take action to correct issues and most certainly in today's hyper-competitive market, when problems arise, you engage in customer satisfaction (I. E. Damage control).

It is sad actually to see apathetic kids trying to impersonate a person who actually cares. They ask for the job and eagerly nod their heads, promising to be the best popeye's employee ever, saying anything to get the job knowing full well that they'll settle in to the same routine that their friends told them about before they even applied for this "job". But then again, the manager conducting the interview also knew full well what the end results would be. They came from this same environment. They too are simply "working the system".

Alas, if only I had the ability to purchase this corporation, I would be the absolute king of fried chicken. All of the ingredients are already there except the proper people to do the job.

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12:16 pm EST
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Popeyes employee

I have been to popeyes on Thinderbird and 83rd ave several times to see illegal activity going on with management. They hire felons and they are selling pot around there i have even seen several employee and a manager smoking i have called several times to report but i see that manager is still there oneday the police is going to crack down on that place since the owner don't seem to care what kind of business are you guys running.. you need to get a new staff because the manager on night shift is a pot head and something is really going on at that location.. i will not be going there and i will make sure i tell as many people as i can... what is the world coming to go get chicken and you can also get pot wow...

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marlynch
, US
Sep 30, 2018 10:44 pm EDT

Popeyes louisiana kitchen in cedar park, tx is by far the worst the managers are all [censored] and employee vanessa is a bully at location 1900 s. lakeline I was bullied out of a job I have a disability and take anti-depressant and if the employee vanessa ever talks to me or threatens me again I will call the cops. manager kelly calls employees [censored] especially was referring to me

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12:40 pm EST
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Popeyes awful customer service

We visited Popeye's in the Providence Place Mall--Providence, RI on Th. 12/17/09 at 4:45. The girl at the counter was far removed from greeting customers in a friendly manner. She was in a slouched position, looking sideways--no greeting whatsoever. After being greeted in this manner, I said, "Are You Here?" She barely responded to me--took our order in rote fashion--didn't set it up for takeout as requested-- in addition the second side was missing. In general, the experience was miserable. With all of the people out of work these days, it would be good to have better representation of Popeye's and the services available to your customers. We are not frequent fast food buyers, but customer service elsewhere is far superior.

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Jamil Rhodes
Detroit, US
Apr 09, 2010 1:37 pm EDT

I purchased a 3peice breast and 2 large Redbeans no rice my total was around 16.00 dollars for my food when I got home my food was old and cold I called and asked the manager for a replacement meal the person I talked to told me he was a manager but after hearing my complaint he said he was not a manager and there was not one avalible so for almost a week I finally spoke with a manager named Shawn she apologized promising to replace my 3 breast and sides when I went there she didnt do what she said instead gave me a wing, thigh, and drumstick without replacing the sides her response was
there wasn't anything wrong with your sides sir because I had no receipt but remember its been a week later and she already said no problem she'd replace the whole order still leaving my unsatisfied

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9:19 pm EST
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Popeyes - cold & bad food

Goodevening, My name is Steve wise, today, December 16th 2017, my wife & i order food from the Popeyes in Picayune, Mississippi. After ordering at the pick-up window, we were told to move around to the front of the store, where our food would be brought to us. We then waiting at least 10 minutes, maybe more, to recieve our food. When we did recieve our...

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9:48 pm EST
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Popeyes pathetic service at drive through window

I visited popeyes chicken at 350 hwy @ raytown road on today and I sat at the menu in the drive through after being acknowledged and told she'd be with me in a moment. Ten minutes later i'm still waiting for someone to take my order. The drive through is horrible at this location as once you've entered and reached the speaker to place your order you cannot get out of the line until you've driven completely around the building past the window to pay. I drove on through with the intent of just leaving without placing an order as at this point I no longer wanted to patronize the restaurant. I drove around to find another customer at the window with what appeared to be a complaint as well. I sat behind that vehicle for exactly 23 minutes before the car pulled off but it didn't leave the establishment it just pulled out far enough that I could get out. I stopped at the window to voice my complaint with the fact that I sat in that line for a total of 33 min not to have ever been afforded the opportunity to even place an order nor could I leave. I believe that any customer at that window should be asked to pull up or come inside if they are unable to resolve a dispute in a reasonable timeframe. 33 min in a fast food drive through window is utterly ridiculous and I plan not to go back again, especially since my last visit about a week ago was not good either. I ordered a wing combo and the menu stated it's price as $5.99 but I was charged nearly $8 as the gentlemen working the window disagreed with me telling him the price of that meal. He finally spoke with a manager who clarified that indeed the price on the menu was correct and instead of refunding me the price difference they offered me a larger drink. I just want someone to look into how this store is being operated as popeyes is losing business at this location due to the mis-management of the restaurant.

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9:30 pm EDT
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Popeyes bad service

after working a 6 day week and not getting home untill 6:30 on saturday from work i decided to order popeyes chicken for dinner, for my family. I ordered the food and after an hour called to see where it was. They said the delivery guy left 15 minutes ago, i only live 5 minutes away. so after another 20 minutes the food arrived... when i checked the food it was cold as ice, and they forgot to give me my shrimp that i ordered... When i called them the girl said that she packed the shrimp herself and to check again... that pissed me off even more because i already checked and a box of shrimp could not just disapper, any ways i told her my food was cold and she said that the delivery guys do not speak english and they had alot of complaints, she said the shrimp was on the way, another hour passed no shrimp, i phoned she said that there was a miss comunication and she thought i did not want it and they were gonna give me a free one next time i ordered ... now how is it free when i paid for it and still never got it.. well i wanted to speak to the manager, she said he would be in tomorrow i said okay missed him on sunday because he was attending a popeyes chicken meeting... i guess they really thought i was stupid bottom line there giving me 8 peices of chicken and free shrimp... i never want to order from them again... and by the way how is it free shrimp when i paid for it and still did not get it ..., ...

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mdntrbaa
anywhere, US
Sep 28, 2011 3:39 am EDT

popeyes has the worst service ever, i expect to expect the same specials from any of the popeyes, then im told im not cuz they are ind. owned, thats not my concern, i want what the other popeyes is offering. then the 8.00 an hour worker blocks me from calling the store, sorry, im taking this all the way too the top

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12:51 am EDT
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Popeyes th chicken

Isent my daughter to get me a three piece, dark meat meal with a red beans and rice side, I also asked her to make sure they were all thighs. She did as I asked but what she brought back was not three thighs, wht she brought back instead was three pieces of thighs that had been cut in half and sold as full pieces of chicken, THATS CALLED STEALING, I want my money back and please believe that the next complaint letter I write will be to the BBB. If you guys can't afford to be in business without stealing from your customer, you should close up shop. Stealing from your customer is never the answer, perhaps you guys should try installing some good business practices into your corporation and training your staff on how to make ends meet. Stealing from your customers will only result in loss of business and possibly a class action suit. I am a restaurant owner in Southfield Mi., and more than that, I am a decent human being with the common sense to know that the people who pay my bills, (the customers), are not stupid, they know what food is supposed to look like, and I also know that anybody dissatisfied with my product can and will spread the word quickly.Popeyes have been around for a long time, maybe you think you can do anything you want to your customers and they will continue to patronize you. Well I am one of those people who want exactly what I paid for and I am not just a stupid, blind consumer who will except anything. I WANT MY MONEY BACK. Please know that I will never shop at another Popeyes again, I will complain until I get satisfaction, I will let everyone I know about what the Popeyes Corporation is allowing to happen, and I will inform the Better Business Bureau of your activities. If you would like to respond to this letter, my name is Renitta Wicker and my email is [protected]@yahoo.com.

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7:38 pm EDT
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Popeyes service

Went up the counter to order, the girl behind the counter does not say Hi, just looks at me and does not say a word... After a minute or two of just looking at each other I ask about the combos and she just points to the menu and does the same after I ask what side orders they offer. I ask for two sides then she tells me it only comes with one. Gives me my total and that was it, not a thank you or enjoy your meal. I paid almost 9 dollars for 2 little wings and a breast and a side, what a rip off. I was amazed to see that this young lady with no guest service skills was a manager in training, WOW! Won't be long before they close the doors on this one.

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vascuk
Palmyra, US
Jan 04, 2014 8:03 pm EST
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My husband & I just went to Popeyes and the cashier was very unprofessional, without a personality at all. We waited 20 minutes for our food and the place was not even busy. It was the dirtest place I have ever been to and the chicken was old and they did not have any coleslaw. I don't understand what's happening in the food industry but find this a lot in the fastfood business where the workers are very unprofessional and lazy! I wish I knew how to offically complain and actually see a difference and postitve changes in how this Popeyes is run. It doesn't take a brain surgeon to hire people with respect for the customers and to keep a place clean!

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M Kovac
longmont, US
Sep 03, 2009 12:49 pm EDT

Ordered 8 piece dinner. Side was large mashed potatoes and gravy. When order arrives we don't have any utensils given to us. Had to go back and ask for them. Also not given a container to put our mashed potatoes on to eat. Went back again and we were given small boxes to eat from. Totally unacceptable. Went back again and insisted on individual serving cups. Derek who waited on us needs to be taught how to deliver your product, and the utensils that go with it. Extremely disappointed with Popeyes'

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Christiansaved32
Atlanta, US
Sep 21, 2010 7:23 pm EDT

This complaint is about not receiving customer satisfaction or a receipt with purchase. The incident happened at store #192 in Atlanta Ga. I understand employees not being happy while at work however, people need to remain courteous and professional while in uniform in front of customers. This incident took place on September 10, 2010 around 10 am. I decided to place my order at the drive thru window. I placed my order and the sales associate failed to give me a receipt. I noticed and gave her a second chance to reply. She replies with attitude and an strong neck roll of anger stating that store 192 has not been passing out receipts for the past week because all of the machines have been broken. I decided to ask for her name and store number . I even pulled over and parked so she could give me her name. As an valued customer I believe in Total Customer Satisfaction. Popeye's Restaurant is a huge franchise that makes enough profit to keep each store running properly and effectively. I also believe management should really start paying attention to their inventory, cash flow, and profit sales. I have field a complaint by calling the 1800 number however I have not received closure, apology, gift card nothing!

This is for F.Y.I Purposes,

not satisfied customer

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5:49 pm EDT
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Popeyes fraud

April 22nd 2009 Popeye's advertised 8pc chicken for $4.99. I went there after work and as expected everyone and their mother were there to take advantage of this offer. There was a Popeye employee outside taking names of customers who were unable to receive their orders because they had run out. We were told by the young lady taking our names that we have to redeem our orders within one week. We were asked if we wanted one or two boxes. I said two. I called Popeyes on Sunday 04/26/2009 to verify they would honor their raincheck. I planned on using it today since I had invited company over and had planned to supply company with 16 pcs of Popeyes chicken. I was told by the mgr that corporate office has to program their computers or registers so that they will ring up orders at the $4.99 price and that we can only redeem the orders on Tuesday. This is a lot of baloney. Anyone with a bit of common sense would have expected a turn-out like they had when you offer a deal that they advertised and should have had a contingency plan prepared knowing that possibly these stores may run out of product. Popeys as far as I'm concerned used false advertising, they did not honor their rainchecks as I was told by one of their own employees that we would have to redeem our chicken within one week. I wish they would honor their rain check per the info given by their employee. Not everyone is available to run down to their store this Tuesday.

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7:38 pm EDT
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Popeyes scam alert

I visited your store at 2710 lee blvd on june 8 2009 at 5:23 pm in le high acres florida. I drove a half of an hour to get chicken for my families dinner because of the wonderful chicken you make. But was very upset to find there was no chicken to buy until late that night after 10:00 pm when the truck came in. The kids working were very sorry but what kind of mangement does not have chicken at dinner time to sell? I live in toledo ohio and was visiting my daughter and family and rave about your chicken. I just think thats poor mangement for a chicken place to be out of chicken at dinner time when there the most busy, don't you? What a incovenience for me!

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Wpayton5599
Bolingbrook, US
Mar 22, 2011 12:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My God! You drove a half hour just to get Popeye's chicken? Wasn't there an old tire nearby that your family could share? J/K...That is bad that they didn't have any chicken...They can't really call themselves Popeye's Chicken now can they!

Popeyes In-depth Review

Overall Rating: Popeyes is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With its mouthwatering menu, affordable prices, and convenient locations, it's no wonder why Popeyes is a favorite among many.

Food Quality: The food at Popeyes is top-notch. From their famous crispy chicken to their flavorful sides, every bite is bursting with flavor. The ingredients are always fresh, and the food is cooked to perfection, ensuring a satisfying and enjoyable dining experience.

Menu Variety: Popeyes offers a wide range of menu options to cater to different tastes and preferences. Whether you're in the mood for chicken, seafood, or even vegetarian options, Popeyes has something for everyone. Their menu is constantly evolving, with new and exciting items being added regularly.

Pricing: One of the best things about Popeyes is its affordable pricing. The portions are generous, and the prices are reasonable, making it a great option for a quick and satisfying meal without breaking the bank.

Customer Service: The customer service at Popeyes is exceptional. The staff is friendly, attentive, and always ready to assist with any inquiries or concerns. They go above and beyond to ensure that every customer has a positive experience and leaves satisfied.

Cleanliness: Popeyes maintains a high standard of cleanliness in its restaurants. The dining areas, restrooms, and food preparation areas are always clean and well-maintained, creating a pleasant and hygienic environment for customers.

Ambiance: The ambiance at Popeyes is casual and inviting. The restaurants are designed to be comfortable and welcoming, with a relaxed atmosphere that allows customers to enjoy their meals in a laid-back setting.

Speed of Service: Popeyes is known for its fast and efficient service. The staff works diligently to ensure that orders are prepared and served promptly, minimizing waiting times and ensuring a quick and convenient dining experience.

Online Ordering Experience: Popeyes' online ordering experience is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward. Customers can easily customize their orders and choose their preferred pickup or delivery options.

Delivery Service: Popeyes offers reliable and efficient delivery service. The food is always delivered hot and fresh, and the delivery drivers are courteous and punctual. It's a convenient option for those who prefer to enjoy Popeyes' delicious food in the comfort of their own homes.

Loyalty Program: Popeyes has a fantastic loyalty program that rewards frequent customers with exclusive perks and discounts. By signing up for the program, customers can earn points for every purchase and redeem them for free food and other exciting rewards.

Special Offers and Promotions: Popeyes regularly offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices. From limited-time menu items to combo deals, there's always something exciting happening at Popeyes.

Accessibility: Popeyes is committed to ensuring accessibility for all customers. Their restaurants are designed to accommodate individuals with disabilities, with wheelchair ramps, accessible seating, and other necessary facilities in place.

Dietary Options: Popeyes offers a variety of dietary options to cater to different dietary needs and preferences. From vegetarian options to gluten-free choices, there are plenty of delicious and satisfying options available for everyone.

Social Responsibility: Popeyes is actively involved in social responsibility initiatives. They support local communities through various charitable endeavors and strive to minimize their environmental impact through sustainable practices.

Location Convenience: Popeyes has numerous convenient locations, making it easily accessible for customers. Whether you're in the city or the suburbs, you're likely to find a Popeyes nearby, ensuring that you can satisfy your cravings wherever you are.

Parking Availability: Popeyes provides ample parking space for customers, ensuring that finding a parking spot is never a hassle. This makes it convenient for customers to dine in or pick up their orders without worrying about parking difficulties.

Waiting Times: While Popeyes strives to provide fast service, there may be occasional waiting times during peak hours. However, the staff works efficiently to minimize waiting times and ensure that customers are served as quickly as possible.

Seating Capacity: Popeyes has a comfortable seating capacity, allowing customers to dine in and enjoy their meals. The seating arrangements are spacious and well-maintained, providing a pleasant dining experience.

Catering Services: Popeyes offers catering services for events and gatherings. Whether it's a small party or a large corporate event, Popeyes can provide delicious food that will impress your guests and make your event a success.

Mobile App Experience: Popeyes' mobile app provides a convenient way to order food on the go. The app is user-friendly, allowing customers to browse the menu, customize their orders, and track their deliveries with ease.

Website Usability: Popeyes' website is well-designed and easy to navigate. Customers can easily find information about the menu, locations, and promotions. The website also provides a seamless online ordering experience, making it convenient for customers to place their orders.

Online Reviews and Ratings: Popeyes has received positive reviews and ratings from customers. Many praise the delicious food, friendly service, and overall dining experience at Popeyes. These reviews and ratings are a testament to the restaurant's commitment to excellence.

Social Media Presence: Popeyes has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and responding to customer inquiries and feedback.

Community Engagement: Popeyes actively engages with the community through various initiatives. They support local events, sponsor sports teams, and participate in charitable activities, demonstrating their commitment to giving back to the community.

Competitor Comparison: When compared to its competitors, Popeyes stands out for its exceptional food quality, affordable pricing, and excellent customer service. It consistently delivers a superior dining experience that keeps customers coming back for more.

Recommendations and Improvements: While Popeyes excels in many areas, there is always room for improvement. One recommendation would be to expand the vegetarian and vegan options on the menu to cater to the growing demand for plant-based alternatives. Additionally, enhancing the online ordering experience by introducing features such as order tracking and personalized recommendations would further enhance customer satisfaction.

How to file a complaint about Popeyes?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

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Popeyes contacts

Phone numbers

1 800 767 3937 +1 (731) 427-6970 More phone numbers

Website

popeyes.com

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