The complaint has been investigated and
resolved to the customer's satisfactionResolved Ponderosa Pines — maintenance
resolved to the customer's satisfaction
I have lived in this mobile home community for a few years now. at first, before Yes came into the picture, it wasn't bad. now, however, the complaint list is never ending.
1. they never mow the grass-it gets waist high before they attempt and then they do a hit and miss job
2. if you pay your rent on the 5th (which is their deadline), you get charged late fees. if you are foolish enough to drop your payment thru PP's door, it could be days before they post it and then you are still charged.
3. they evict at the drop of a hat -
4. the manager is a stupid child;
5. they rent and sell to illegal's, ponderosa pines is full of them - illegals - mexicans!!! they need to go back to mexico and take yes with them
The complaint has been investigated and resolved to the customer's satisfaction.
YES! Communities works very hard to maintain and improve each and every community, Ponderosa Pines is no exception. The lawns at Ponderosa Pines are set to be mowed every 10 days, unfortunately the weather does not always make this possible and so occasionally the lawns go longer than 10 days between mowings. Each lease agreement includes the date after which rent is considered late and the associated fee that goes with the late rent payments, this amount is disclosed to residents and must be agreed upon by residents in order to complete the move--in process. YES! Communities does require residents to abide by the YES! Communities Living Guidelines that each resident agreed to before moving in; YES! does, however, give each resident the opportunity to stay within in the community if they continue to make their timely, required rent payments and follow the guidelines. Each and every resident is required to complete a background check before being approved to live within a YES! community. If any resident has a concern or issue we encourage them to contact our customer service department at [email protected] where their concerns can be addressed immediately.