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1.1 711 Reviews

Playtika Complaints Summary

11 Resolved
700 Unresolved
Our verdict: If considering services from Playtika with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Playtika reviews & complaints 711

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J
11:21 am EDT
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Playtika caesars casino on facebook

When playing on your desktop computer, has anyone experienced that the Video Poker choice on Caesars Casino on Facebook, is gone? In other words, there used to be table games, reel slots and video poker along with all the slot choices, but now the video poker choice is completely gone? I only signed up and gave money because of the video poker choice.

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Update by jack 101
May 01, 2018 7:02 pm EDT

Is anybody else having problems playing video poker on Playtika? In other words, on your desktop computer, is video poker no longer a choice?

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11:29 am EDT

Playtika house of fun purchase

Subscriptions and services
Other purchase activity
Completed purchases
Date
Description
Amount (USD)
May 1, 2018
Google Play Apps purchase - Get a Mega pack of House of Fun Coins (to7c5kldfd) (Slots Casino: House of Fun - Slots Free with Bonus)
Canceled
$39.99
May 1, 2018
Google Play Apps purchase - Get a Mega pack of House of Fun Coins (to7c5kldfd) (Slots Casino: House of Fun - Slots Free with Bonus)
$39.99
Apr 19, 2018
Google Play Apps purchase - Play with another 200, 000 House of Fun coins (Free Slots Casino - Play House of Fun Slots)
$39.99
Apr 19, 2018
Google Play Apps purchase - Get a Generous pack of House of Fun Coins (xtpdd8r7vl) (Free Slots Casino - Play House of Fun Slots)
$24.99
Apr 14, 2018
Google Play Apps purchase - Get a Generous pack of House of Fun Coins (76oqre04zh) (Free Slots Casino - Play House of Fun Slots)
$24.99
Apr 13, 2018
Google Play Apps purchase - Get a Mega pack of House of Fun Coins (zrw3exgjrf) (Free Slots Casino - Play House of Fun Slots)
$39.99
Apr 4, 2018
Google Play Apps purchase - Get a Mega pack of House of Fun Coins (to7c5kldfd) (Free Slots Casino - Play House of Fun Slots)
$39.99
Apr 4, 2018
Google Play Apps purchase - Piggy Bank Big R (Farm Heroes Saga)
$2.99
Apr 2, 2018
Google Play Apps purchase - Get a pack of House of Fun Coins (qy3ho3zbep) (Free Slots Casino - Play House of Fun Slots)
$9.99
Apr 2, 2018
Google Play Apps purchase - Get a Mega pack of House of Fun Coins (g3vzvpbb7f) (Free Slots Casino - Play House of Fun Slots)
Canceled
$39.99
Google
May 1, 2018, 6:17 AM
Item
Price (USD)
Google Play Apps purchase
Get a Mega pack of House of Fun Coins (to7c5kldfd) (Slots Casino: House of Fun - Slots Free with Bonus)
$39.99
Total
$39.99
Payment method
Mastercard •••• 6513
Transaction ID
GPA.[protected]
Questions or concerns?
Contact Google LLC. I did not get my credits again

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12:54 pm EDT
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Playtika slotomania

Finished all 3 daily challenges. If all 3 are completed you get starter packs of slotomania cards. 3 different days. Did not receive any starter packs. From any of those days. I even uninstalled and reinstalled the game before the 3rd day to see if I would receive a starter pack if all 3 challenges were completed. Still nothing. This is very frustrating to say the least.

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6:36 pm EDT
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Playtika slotomania

I have had multiple problems where I have been charged twice for one purchase and I have also been charged the incorrect amounts. I contacted iTunes and after much debate was refunded for some of the purchases. I did however identify that it only happens when I use my credit card and not my itunes vouchers so I decided to only use itunes cards and continue playing, however yesterday I had another issue. I got the megaspin and it landed on $3, 150, 000 however the system only registered $2, 100, 000. I have attached a screen shot below

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7:10 am EDT
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Playtika slotomania

I purchased an extra spin for 17.99 on this game and it glitched our and I was booted and then when I was asked to update my card information and come back it said your purchase is ready, but then I was charged twice for this spin. I added a pic to this complaint for you to see. Please fix this. This is the 5th email I have. Want to you. I will file a form through my bank if I have to saying I didn't approve this transaction if thisnksnt fixes today. My card was just charged for two of those transactions. Thank you.

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Update by Gammonqueen13
Apr 25, 2018 7:33 am EDT

Hi I was charged 17.99 twice for a response on slotomania. I did not approve this. I closed out of the game and teset my phone as I was advised to and I was still charged two times . I have email you guys 5 times and every time nothing has been done all you send me is an automated response that says information is missing when nothing is missing. This needs to be fixed or I will go to my bank and fill out a form saying I didn't not approve this transaction and then they will investigate. This has been going on for over 3 days not and no one will email me back and fix it.

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K
7:22 pm EDT

Playtika gifts

I have issues with the slotomania support system. I spend good money but fo almost a year having problems withgetting the coin gifts when other players buy. Support tries to turn it around to me that I have the issues no it is them they fix it for a day or two than poof it is gone again. I am not alone in this many others have the problem some have deleted the app. I am mad I am not rich but in this year alone spent over 500 dollars and I am not getting what other players who do not pay get. I want the techs to fix this the only way I get it fixed is by contacting you. I told support no more money till it is fixed unless you do not want my money I am sure other games that work right will take it. Thank you for your time. My buying time is monday if it is not fixed I am deleteing you I am sure goldfish or jackpot party will take it I have no promblems with them

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3:08 pm EDT

Playtika slotomania game play

Unfortunately I do not have any backup on this as I thought the problem would resolve itself when I logged back in. But a couple of weeks ago, I had won a substantial about of free spins during a challenge that actually finished the challenge. Unfortunately when I restarted the app - the challenge was completed by I get neither the gold card/ace card nor the tokens. Not to mention a possible Big Bullhorn that seems to be eluding everyone. That being said, I am enjoying the product for the most part - even tho game play and payouts are not very good at times. I do enjoy the social aspects of the game with the community. Please provide either cards to coins to make up for the crashes — this happened at least 3 other occasions (involving a bonus game, but not cards) within that same period of time, but not at all lately - so there must have been some server issues. I need the following ace cards, gold cards (gary goldfish, sword of slotland, columbus, the pandits, mask of glory, ann aermageddonsen, bella blaze, samuel spinstone, big bullhorn, spin for peace, celtic clara, roulette rhonda, the patroit, the status, secret santa, mr magic, apollo) — or the equivalent amount of coins 50-75 Million.

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S
4:34 am EDT

Playtika won't let me connect to the game

I was on the game and I was winning quite well then I got a big win and it said connection lost then I couldn't get back into the game iv checked my wifi and it's running fine if you could send me some coins I would really appreciate it as I was bettin quite a bit and lost it because of this I do like this game and it has never happened before
Thank you

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12:24 pm EDT
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Playtika slots game

I have been noticing that my spins have been lagging, freezing up and glitching lately during important times of the game. For example, free spins, bonus rounds and spinning the mega wheel. I thought it was My internet connection so I tested it and its working 100%. So i would really appreciate this problem looked at. I LOVE slotomania and I treat myself a portion of my paycheck every payday to this game. Thanks so much, maria Johnson griner from Smokerise, Alabama.

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1:33 pm EDT
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Playtika slotomania/playtika rewards program

slotomania, i have spent a lot because i wanted to get to the next playtika level thinking it would be better instead the quests got harder, expecting more to win. not worth it when quest goes from needing 450 million in gold status to needing 3.5 billion for platinum status in quest. Now i know i dont get no billion extra coins for being platinum so strange that my reward for reaching the next status is never being able to complete a quest again i spun over 1000 spins went up 9 levels at 5 million a spin and got the bonus game once ridiculous. so i am now quitting slotomania and the other games too. keeping bingo blitz cause i enjoy it i just know not to bother paying to get status points because there is no true reward for the playtika points i shall warn my family and friends not to spend anymore money trying to get to the next playtika status

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1:24 am EDT

Playtika slotomania

Look I have filed complaints before no one answers me and i'm getting very angry! You literally have stolen money from me in my opinion! I'm on the third stage on the quest! On medium! You have me get stuck on levels for weeks at a time! I have payed to play your game! I have paid lots of money to help you take care of your families! And you won't reply? And don't send me a message saying delete the browsing history because I have done that many times! I really would at least like to be reimbursed some of what I have put in! If not my money back coins to play! I don't think you understand seriously! I am level 1500 that took me years to accomplish! And no one cares! No one cares that I can put 25 dollars in the game at one time and watch my money disappear so that I will what spend more money to support your family? I'm frustrated i'm hurt that people would do this to loyal customers because that's what we are customers! Not people not friends nothing but customers to you guys! I won't be ignored any longer! As much as I love the graphics and gameplay the politics that are behind it are way worse then people know! I literally feel that playtika has a personal vendetta against me! Not ever letting me win maybe once every 2 months I get up to a billion to ha e it ripped from me, I can't progress, I can't pass quests to get the prizes that I deserve! I literally deserve to win! I have played your politics for years now and I have just simply had enough! One voice may not be strong but honestly I know that many people are dissatisfied with how you guys have changed this game dramatically for the worse! And I feel if something isn't done to please me in some kind of way I honestly want to rise up and legitimately have everyone take a stand against playtika/slotomania! Thanks if someone actually cares enough to read my message! One last thing, it's great people made these sloto card swap sites because if not no one would be getting any cards they need! Well and on that note that's another thing you people do to me same 1 star cards or 2 star cards no matter what I do! Very little cards you give me and when I reach levels 00 and 50 you legitimately give me the same cards! That I don't need! Over and over and over and over! I used to love this game, but now the people who run it just do not care about any of us just that almighty dollar that we pay in hopes to win or that you will let us win for awhile but it is a bitter disappointment! Especially when you see people win things like hundreds of billions and play forever! And I literally o my get about 10 to 20 million a day. And that is if I am lucky, alot of times I get nothing! Like now how many days has this quest been on and you let me progress to the end of the third stage on medium no doubt! And won't let me go any further! I'm very hurt very angry and I just want someone to make this right with me! I have spent well earned money on this game how about giving it back a little? Thanks alot

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5:49 pm EDT

Playtika slotomania

Royal Diamond player, get the same results everyday! Spend plenty, win small, game play is rigged. Where is the legal RNG? Why is it the same players winning trillions in Supergroup? You win, I am done. You have made it impossible for higher tier players to get any value for money! 6 black wedges at $67 a pop and it still doesn't land on any of them! No matter how many hundreds of billions I have the pay out ratio is under 10%! Disgusted Customer!

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1:35 pm EDT

Playtika tournament

On 4/2/2018 I played a tournament on Grand Phoenix. I came in at number 736. I was supposed to win 987, 102, 061 for winning. I never re dived my winnings. I have sent 7 emails to playtika/Slotomania and I get no response what so ever. They already cheat you but this is not right. I want what I won. I do not understand what has happened to this company. You used to be able to contact customer support and they would get back to you. They sent me 30 million coins but not the 987, 102, 061 coins I am owed. It's hard to win now. All they want is your money. They have games where they say you can get ace cards but you play the game hours on end and get nothing. I don't know how they stay in business the way they cheat there customers. They promise this and that if you pay money but never give you what you pay for.

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3:15 pm EDT

Playtika slotomania

HI.Was playing Fortunes of gold on Slotoquest Carabbean Delight.Won 400 free spins at 3.000.000 per spin on monday april 9 2018, around 14.45h, lost connection with over 200 spins left... went back my free spins were lost, collected bag of coins.tried to play Fortunes of Gold from the lobby .no free spins either ...had won over 2 billion coins in the first 200 spins, imagine could have made as much ...I would like to please get my 200 spins .MY user id is [protected]

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R
5:29 am EDT

Playtika slotomania game cheat

I had submitted my complaint but nothing done good get going but simply you people only can trouble me but never cheat my money as I will never give you a dime.Let's see how genuine you are I repeat my complain as follows;

Dear Sir/ Madam,
Warm regards ! Thanks for solving my Photo issue within no time,
again I do humbly request your goodness to solve my current issue i.e;
while playing slotoquest in due term I got to play despicable wolf 2
and got 25 free spins but on playing those free spins I watched my
earnings as per game instructions were ignored several times though
I completed the mission on loosing 36 crores of coins unnecessarily
so this should be checked and looked out as well as appropriate actions
should be taken at early & oblige. Again I need to state such
mistakes/deliberate errors are done several times while playing a
few games repeatedly such thing hapens and its cheating by the game
owners or wharever and it should be taken care of as it hampers Slotomania credit.
Thank You !
Warm Regards !
Rajib Mishra.

Dear Sir/ Madam,
Please do take care of my problems as follows;
1. My card albom is never gettting properly updated.
2. I am not getting proper satisfactory retuens exchanging 50 cards daily.
3. At times my coins do vanish away.
4. Am just here to play the game to enjoy, as such sometimes the game
suports to run and sometimes it miserably harash I get hard to
so I creep, I only enjoy making fun of running likewise cry to creep;
Therefore, I request tour your goodness to consider these as well as
take care of my above problems and support me whatever possible as well as
practicable to enable me run never creep at early.
Thank You !
Warm Regards !
Rajib Mishra.

The slotomania support desk is very prompt as well as good !
Instant response along with possible practical solution, Great !

Dear Sir/ Madam,
I need to know how we get coins exchanging cards,
am always exchanging 50 cards on getting 10/13 M coins
but it says can give 380 M coins so why this farce which
is never happening then why quoting please stop either
we stay or quit nothing worrying I got several free games
to play then why this one am leaving it till you take a genuine decision.
Thank You !
Warm Regards !
Rajib Mishra.

As on Today the 2 Support Tickets I lodged
at Playtika & Slotomania Support Team;

Dear Sir/ M'm,

Please take care of my following problems;

1. I lost around 2.85 B coins on this slotoquest.
2. Today I lost around 300 M on a stupid nonsense
game wild stallone of any rascal owner playing
1000 spins with 0.5 M bet & now coinless as such
unable to play.
3. Inspite of my humble request no support yet.
4. Am not getting proper coins against card exchange.
5. My card album is still not getting properly updated.

Therefore, tell me how to play or leave & uninstall
play other free slot games.

Thank Youu !

COMPLAINT NO. 2

Its about a real scam I faced here in slotomania,
folloing is the true copy of my complaint to
slotomania support,

Dear Sir/ M'm,
I just now opened slotomania in the gift box received
some gifts and collected them but I ddon't see those
coins added to my coin balance so lease help.

Thank You !

Please Help.

I got back my gift coins of 55 M and got 10 M
on exchanging 50 cards also was playing other
games but in the mean time two pop ups came on
instantly as such insisted me to play sloto
quest again, there again the stupid game totally
sucked me coinless so I instruct the rascal owner
of this game to rename the game coin sucker instead
of wild and free as it nicely sucks fine and also
slotoquest should not include such nasty games.

Today I had received 10 + cards and before that had
received 6+ cards but my album is stuck at 125 its
not growing please help.
Thank You !
Rajib Mishra.

Again I got 9 cards as such am
dead sure my album is complete
so please update it at early.
Rajib Mishra.

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L
2:21 pm EDT

Playtika slotomania gold sloto cards

I play Slotomania but this time I am very frustrated as I don't get gold cards. I don't understand why. Today it's even more frustrating because you are advertising the ability to get a gold card with every golden spin purchase. Well, I had the golden spin opportunity yesterday so I won't get it today. So I miss out on this opportunity. It's not fair. There is only 7 days left before the end of the winter book and except for 2 ace cards the only cards I need are the "gold" ones. Somehow this doesn't seem right. Am I doing something incorrectly?

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6:31 am EDT

Playtika quest

I am stuck in the quest on the gold knox game. My game has been stuck at 8% for over a week. I have won more then the required 4.7 billion 3 times and my meter still stuck at 8%...I tried going out and coming back in which usually works but not this time. I have cleared my cashe several times as well with no luck... The first time I do not have a video but I did get video proof of the last 2 times. Can someone please view the videos I submitted and please help me? This is frustrating and crazy! It is very hard quest to pass without being cheated out of advancement...please help me I look forward to a timely and HELPFUL solution.. Please do not email me a standard generic message. Please watch both videos I am submitted closely! Thank you very much! My name is Debra Skiba my email address is [protected]@yahoo.com. I am at the diamond level and have been playing for years on Facebook. Please help me resolve this issue as quickly as possible. Thanks again

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K
Karen Kitchen
, US
Apr 10, 2018 3:18 am EDT

On the sloto quest, you get toward the end and 3 mustangs will not give you free spins so you can move on. Played literally all day and it took over 1 billion coins and I still cannot complete. Feels like they are trying to force a purchase if you want to complete what you have worked so hard to do.

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J
9:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika sloto mania

Oh I have alot of Information to complain about ...how about I have spent hundreds on this game to watch it disappear without collecting a coin one at times ! How about there are a few days left of the quest and u guys have me loose everyone of them ! 8 days on one level seriously? Stuck you keep me stuck my wheel bonuses are always minimum! It's IMPOSSIBLE TO WIN ! And you don't care about my hard earned money I have payed to play this game really ? I'm to the point where I don't just want to delete it I want you to be shut down ! Your thieves and don't tell me it's cause of a server or something stupid because that's a lie flat out lie ! So I tell you what I WANT MY MONEY BACK ! when you take it from me without letting me win a coin one ! THATS BULL! And I'm sick of it

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11:57 am EDT

Playtika slotomania

I love the slotomania game and I love playing. But I recently did an update and lost over 50 million in coins and 2 days of star dice. Pls help. I play this game every chance I get. And was a little irritated that I couldn't play. As everything was gone. It would be greatly appreciated if I could at least get the coins back. If not both. Thanks in advance.
Desiree Dodd

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A
Andrew DeMarco
, US
Apr 07, 2018 2:36 am EDT

i played gold Knox
it says after i get 3 bronze and i get a forth
i didn't get 200 times my bet at the end
i didnt get 200 times my bet
if you give me the money from the bonus
then i bet about
1, 000, 000

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L
5:20 pm EDT

Playtika cannot play the game, can log in but cant play over a week now and still cant play... does anyone know why...

slotomania and scatterslots mainly the worst to try to play, going onto scatters to complain sweet as but you try going to playtika and you will just have to reload and reload the site same as the games are doing, I have windows 8 desktop 4g ram 1.8 cpu 250g of hard drive left, using google chrome, have just tried going incognito mode and it looks like t may work, hope so... I also stopped third party added and deleted some in allow and blocked some and cleaned and defragged computer.

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Playtika In-depth Review

Company Overview: Playtika is a leading provider of mobile and social casino games. With a rich background in the gaming industry, Playtika is committed to delivering high-quality entertainment experiences to its users. The company's mission is to create innovative and immersive games that bring joy and excitement to players worldwide.

Game Selection: Playtika offers a diverse range of games, catering to different preferences and interests. From classic casino games like slots and poker to unique and themed games, there is something for everyone. The variety and quality of games available are impressive, with stunning graphics, engaging gameplay, and exciting features that keep players entertained for hours.

User Experience: The website design of Playtika is sleek and user-friendly, making it easy for players to navigate and find their favorite games. The user interface is intuitive, allowing for seamless gameplay and smooth transitions between different sections. The mobile gaming experience is equally impressive, with games optimized for various devices and operating systems, ensuring a seamless and enjoyable experience on the go.

In-Game Purchases and Monetization: Playtika's in-game purchase system is well-designed, offering players a variety of options to enhance their gaming experience. The pricing is reasonable, and the availability of virtual currency provides flexibility for players to choose their preferred spending level. The monetization model is fair and transparent, ensuring that players understand the value they are receiving for their purchases.

Customer Support: Playtika provides comprehensive customer support options, including live chat, email, and an extensive knowledge base. The response times are prompt, and the support team is knowledgeable and helpful in resolving any issues or inquiries. User feedback indicates a high level of satisfaction with the customer support provided by Playtika.

Social Features and Community: Playtika's games are designed with social features that enhance the gameplay experience. Players can connect with friends, send gifts, and participate in community events and challenges. The community engagement and interaction opportunities are excellent, fostering a sense of belonging and camaraderie among players.

Security and Privacy: Playtika prioritizes the security of its players' information and implements robust measures to protect user data. The privacy policy is transparent, outlining how personal information is collected, used, and safeguarded. Users have expressed trust and confidence in Playtika's security measures, contributing to a safe and secure gaming environment.

Performance and Reliability: Playtika's games demonstrate excellent performance and reliability. The server stability is commendable, ensuring smooth gameplay without interruptions. Known technical issues or glitches are minimal, and the company actively addresses and resolves any reported issues promptly.

Updates and New Features: Playtika consistently delivers updates and new features to enhance gameplay and keep players engaged. The frequency and quality of updates are impressive, with new content, features, and events regularly introduced. User feedback indicates high satisfaction with the updates and new features provided by Playtika.

Overall Rating: Playtika excels in providing a wide selection of high-quality games, delivering a seamless user experience, and offering fair and transparent monetization options. The company's commitment to customer support, social features, security, and regular updates further enhances its appeal. With its impressive performance and reliability, Playtika earns a high rating. Overall, Playtika is highly recommended for those seeking an immersive and enjoyable gaming experience.

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