Planet Fitness review: Broken equipment, which cause my phone to break

As I have for nearly 4 years we have been at a facility, I was getting ready to use the eliptical. I had my left foot on the pedal, next I take my cell phone and put it in the cup holder which is just below the monitor. As I pulled myself up and over to the right pedal my cell phone had fallen through the bottomless cup holder and first struck the large metal connection, bounced off and hit the floor! Immediately I dismounted the equipment and checked my phone. It was damaged, visually the damage clearly showed the left side of the phone had split open to the point removing the hardshell cover was next to impossible. I found the supervisor at that time and showed her my obviously damage cell. Later I found out that the internal works were damaged also, overheats, turn on and off at will, and more! I am using my husbands computer for this. The following day the supervisor explained that they wanted to "comp" us some visits for payment of damages, both my husband and I have the Medicare plan that pays for our PF visits so that was not a solution, and it shows that the damage is real, I have pictures of the bottomless cup holder on that phone!