Planet Fitness review: Broken equipment

We joined and pay for the Black Card Membership specifically for me to use the VibraShape machine to help manage my Fibromyalgia. The machine no longer works. It has been over a week since the staff filed a work order for it to be fixed/replaced and no one has yet to show up to look at it. Do NOT send this on to the manager since this isn't something she can fix.

Why should my husband and I continue to pay extra for the Black Card membership when the only machine I was using, that was actually helping me, isn't working?

So, in One Month:

*Ceiling leaked during a rainstorm

*Gym stunk from tar being put on the roof

*Equipment in disrepair

*AC not working

We love the staff... not crazy about corporate PF.

You may lose our business if you continue to disregard the importance of keeping your gym in working order.

Julie and Joe R.

06.12.2023