The complaint has been investigated and
resolved to the customer's satisfactionResolved Pima Medical Institute — unprofessional and don't care!
resolved to the customer's satisfaction
I had high hopes for this school and was really excited about going to the campus and talking to an advisor. When I was called by their call center and given an appointment time I had spoken to Jeff. He said I had a full hour with the advisor to ask any questions I had and more time could be taken if I felt I needed it. I was told I'd receive a tour of the campus so I could see what their class room set up was like etc. I had the last appoinment of the day with Nancy at the Tucson campus on Monday. It was the worst example of student advising I'd ever experienced.. I was 15 min early to my 5:00 appoinment. I was asked to fill out a form that included my name contact info, info on education etc. I wrote my name down then was called by Nancy. She said, "Jennifer let's get started." She sits down and says, "what program were you interested in?" She did not introduce herself, nor shake my hand. She did not motion for me to have a seat even, so I sat and gave her the name of the program I wanted to take. She proceeded to give me info about the program and in mid sentence decided to take a phone call. Big strike one for me. She just told me my program choice would cost $29, 000 dollars, but she couldn't even give me her full attention for more than 5 minutes. After her phone call she proceeds to give me other info on other programs that had earlier start dates. Then in the middle of our meeting in walks a co-worker of hers and they proceed to talk about a student attempting to email them her transcripts but no one seems to have received them. I feel this is extremely unprofessional behavior on every level. This co-worker who walked in, did not even acknowledge that he had interrupted anything. Nancy did not say to him, I'm in the middle of something so I'll come talk to you when I was done. My presence was not even noticed. They spoke openly about this other student in front of me for about 5 minutes. When he finally left. Nancy didn't even apologize for the interruption. I asked a few more questions and at this point I'm thinking we are going for a tour of the campus, but no. Nancy says okay give me a call when you are ready to get started. You can head out that way. As I made my way, alone, to the exit I looked up at the clock, it was only 5:00 p. m. I had only been given only 8 minutes, uninterrupted, of that womans time. She did not tour the campus with me or make me at all feel welcome or special. She did not inquire about why I wanted to go back to school or what I even did for a living, nothing. I think all she was worried about was getting out of work on time, and she made sure of that. Be very cautious when approaching trade schools, especially this one. Make sure you get the royal treatment because you will spend a minimum of $10, 000. Nancy lost her school $29, 000 in that very short advising meeting. I wonder how her superiors would like that!