The complaint has been investigated and
resolved to the customer's satisfactionResolved Pima Medical Institute — unprofessional
resolved to the customer's satisfaction
I started on jan 13, 2009 at pima on jan 14 our placement coordinator spoke to our class and mentioned if anyone had an issue with completing externship because of a full time employment that they would make accommodations. I explained and spoke to michelle mcmannis who assured me there would be no issue placing me in the evening at an extern site. I was placed at tempe st lukes hospital on march 12. After completion 91. 5 hours I received a phone call from the director of the lab where I was doing externship to complete my phlebotomy course. He stated that I was not able to finish my externship because pima did not have up - to - date insurance liability coverage for me to be there. I contacted the school on several occasions leaving voice mail after voice mail on michelle's phone to get to the bottom of the issue and received no reply. The school finally called back with not a resolution but as to blame me for the issue at hand. Not in so many words but I was forced to go on a 90 leave of absence or get terminated from the program. I of course signed the leave in order to stay enrolled. Upon several phone calls during the leave actually 1 month before returning from leave. I called to explain that I was able to take vacation from july 6th through july 16th to finish my week and half of full time status in externship. I received a phone call from michelle stating she had a site for me to go to. Oh I did mention while signing the leave that on april 1st, I would be having my hours changed and I would be working 4x10's 8 - 7pm. I got a phone call stating I could start at banner hospital on june 18th in the evenings I explained I couldn't do that because of my work schedule but offered to go to the site on my days off which were fridays. That was not an option until I mentioned I could not start on june 18th at the site they assigned to me and this was the whole reason for my vacation. I was only going to be out 1 more week, I was given the ultimatum of terminating or starting on the 29th of june. After back and forth arguing danielle another person whom I have no idea who she is but seems to be the mediator in all of this says I could start this friday june 26 and go again on july 3rd. Then complete 8 hours while on vacation from july 6th through the 16th. I feel I am wrongly treated and have had to bend over backwards to resolve my issue. The unprofessional is absurd and uncalled for, the only conclusion I could come to is they have my money and could care less about my situation. I would like a letter of apology from the head director of this school and would like to be able to be heard out without this always coming back to me arranging to complete. If anyone out there has experienced a similiar issue or has complaints please speak up. I hope more people will share their experiences so this school no longer gets away with this type of treatment to paying consumers, students.