The complaint has been investigated and
resolved to the customer's satisfactionResolved Picture Me Portrait Studio — district manager
resolved to the customer's satisfaction
I walked into this studio about a month ago, on a whim, with my 5yr old thinking it would be fun to get some "candid" shots with props.
Sadly, they didn't have any props other then fake flowers or numbers. What kind of studio doesn't have props??!!
I did it anyways, chose my backgrounds, as this very rude, heavily jersey accented woman named Terry proceeded to talk to my 5 yr old in this high pitched whiny baby voice. **I** don't even speak to my kid like that! It was like fingernails on a chalk board!
When I suggested she speak normally, she was offended - and continued with the voice. My son just stared at her like she was crazy - wouldn't smile (well duh!) and this sooo wasn't the fun time I was expecting. She did nothing but that irritating voice to make my son smile - which didn't work. She had no other tricks up her sleeve. NONE.
After an hr of trying new things, and nothing working - the pictures being mediocre at best, Terry then begins to alter the photo's in the viewing room, making these god awful collages, and turning photo's black and white, etc.
I asked her to please stop - I don't want anything she's making, I only want the advertised package. Nothing came out very well, and my son had had enough at this point. (screaming in his stroller)
Terry refused to stop - refused to order just my package stating company policy mandates her to create these items I don't want, and since it is time stamped, to please bare with her, she will do what she is required to do, and get me out of there asap.
Not good enough. I told her thanks for nothing, and to cancel my session. She said she couldn't cancel it, but if I didn't want to order from it, or if I changed my mind at a later date, they would be available for 60 days...
At this point I was out of patience, and asked for her managers contact info. Obviously this girl needed some training in customer service - when she said she was the District Manager, I almost lost my lunch! No wonder there's so many complaints online! They're all being trained by this woman!
I literally walked out of there with my screaming 5yr old while she sat on her fat ### still talking about me possibly wanting these mediocre photo's that my child could've taken!
No. No. And no!
This was suppose to be a fun, spur of the moment thing, that turned into a frustrating few hrs compliments of Terry, and her lack of photography/kid/people skills. The DISTRICT MANAGER!!