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Pick 'N Save

Pick 'N Save review: Service

C
Author of the review
8:11 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

The pick n save I went to had a sale where crayons products were.20 cents each.

I grabbed them and when I went to check out; the sale didn’t go through. I asked the self check out person why and she took it over to the customer service desk and they said no it isn’t on sale. They refused to go check the sign on the items where they are located in the store.

I laid the extra products on the ground by the check out machines and finished my check out and left.

I got home and called the pick n save and I asked if the red tag means the sale price, and she said yes. This was the lady who rung the item up (it was confirmed on the phone).

I told her I’d like to come back and get a refund and pay the.20 as advertised as well as get the items I originally had in my card.

She said I can come back and she can do that for me, as well as give me the items I originally had in my cart for the advertised sale price.

When I got to the store, the security guard and another lady were there. They both began to smile and the lady (she said her name is zoey) said oh they just ripped the tags down that said it’s.20 and a teacher just came and bought all the items.

She then said I would have to wait 15-20 minutes to get my money back.

She then said she knows nothing about any of this, although just claiming she knew a teacher came and got them all and they ripped the discount stickers off.

She was very rude although trying to seem as if she was there for my best interest.

Once I asked her name, her attitude changed a bit and she was able to find someone to issue my return and resale of the products I had previously bought. I still did not get the items I originally had in my cart, which were for a domestic violence shelter in the Milwaukee area.

Claimed loss: A bunch of crayola products that were on sale for .20 cents.

Desired outcome: The products I had for the sale price and the employees ( the original person I spoke to on the phone, the security guard and the lady who said her name is zoey ) to face consequences

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    PO Box 473, Milwaukee, Wisconsin, 53201, United States
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Pick 'N Save is ranked 33 among 61 companies in the Department Stores category