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Petro Canada Customer Service Phone, Email, Contacts

Petro Canada
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www.petro-canada.ca
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1.4 2 Reviews 223 Complaints
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Petro Canada complaints 223

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2:32 pm EST
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Petro Canada Unethical behavior of petro canada employee

On 19th Dec 2019 at around 9.20 AM, I went to Petro Canada gas station address 13605 Steeles Ave W, Hornby, ON L0P 1E0. I wanted the Gas for $ 21, I paid 21 $ in cash, while I went to my car to put the gas, the attendant at the cash counter called me back and was threatened me to pay 8 dollars more. I have paid extra 8 $ more. I just wanted to tell you that the Cash counter Attendant working at time was rude and threatening, Please check your Camera and the Cash collected at that time to find out truth. I decided not to use Petro Canada Gas Station in until you find out the truth and warn the rude cash counter attendant about such incidents in near future.

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2:41 pm EST

Petro Canada Petri mobility cell phone service

I am writing in regard to my Petro Mobilty Cell phone service. I have been Petro Mobilty customer for over five years. I have monthly plan. My Cell # is [protected], Name: Raja Sharma. I am senior citizen. My concern and complaint is as follows:
Last week I was out of my house and was trying to get in touch with my Cardiologist as I was not sure what floor he was at Ottawa Heart Insitute.
But my cell mobility did NOT work. On returning home I tried to contact Petro they informed that I had forgot to top off money in account.
I had $65.00 balance as credit to my account. I was told All my money is being forfeited as I did not top off my account within 120 days. I told them I am senior citizen, open heart surgery patient and under stress from Corona Virus like many Canadians. It's an oversight I requested to charge me penalty of 10-20% on my credit and put rest amount back into my account. I am a pensioner and loyal customer. Manager can use discretion and refund some amount back I am not asking money from your company but my own money.
The girl responding to my request refused to assist and said it's not our policy.
Where is compassion, care, and loyal customer help from big corporate. By refunding some of my money will not cost company anything but not helping or assisting their loyal customer only shows that Petro Canada does NOT care!
I request once again to consider and use discretion authority to assist and resolve this matter. Hon. Prime Minister father founded this company with promise that Petro Canada customer comes first. I hate to write him that his father's vision and promise has no room today when senior citizen own money is being pocketed instead of caring for customer and working on high morals. Look forward that you will refund amount, I know your policy and I am not in health to file complaints with CRTC.
Thank you in advance.
Raja Sharma
Home Phone [protected]
Email: [protected]@yahoo.com

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7:58 pm EDT

Petro Canada Customer service

Hello Petro Canada

I have a points card [protected], I was unable to get a car wash with my points on 21-oct -2020. The station attendant was not sure why although I have enough points 11628, requested me to call customer service - I was pretty upset but no stress I understand the card could be defective or some system issue nothing always works perfectly.
On 26-oct -2020 @ 13:41 pm I called customer service wait time was 7 min and I requested a call back which I received @ 14:02 a gentleman reviewed my issue and said he is going to make changes to the account I asked what changes - he replied :"I am looking in to it" and put me on hold, after the hold he said the issue is resolved
I asked what was wrong he mentioned my card was "blocked" I asked why was it blocked he replied in 3 words "I don't know" I asked for his name and he replied "why" and from this moment he did not respond to me. Nothing for 15 seconds and then the phone hung up.
I find it very rude and unprofessional to hide information and hang up on me,
All I want to know what was wrong with my card so I will not have this issue again.
I asked for his name and he said why and never answered it then hung up
I am going out of my way with specific times and dates so please I would like someone in management to listen to this call and judge for themselves, I personally think the gentleman on the other side of the line should not be in customer service

please reply back to my email lekur.[protected]@gmail.com

Thank you
Michael Kurlinad

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8:22 pm EDT

Petro Canada Truck parking

As a long haul trucker parking is very difficult to find in the greater Toronto area I buy all my fuel at petro Canada and was asked to leave the petro pass on Dixie rd in Mississauga ON. Because I had not got fuel in the last 24 hrs. I was on a 36 hr reset on log book hours This is a terrible way to treat your customers and I am shocked and angered bye this treatment

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11:39 am EDT

Petro Canada Defective fuel pump

I am writing this letter to bring to your attention that on September 26, 2020 I was fuelling my car at pump 8 at Petro Canada 3351 Bayview Avenue, North York, Ontario M2K 1G5, when the fuel handle was defective and my left index finger got caught in it causing an internal bleeding and bruise. My finger was hurting for days thereafter and a major inconvenience in doing chores and cleaning for my 3 kids. I have been a loyal customer with Petro Canada for years and ask for your attention to this matter. Thank you kindly. I can be reached at [protected] Edna Ebrahimi

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8:56 pm EDT

Petro Canada I am complaining about not giving showers.

Dear sir,

I Gurpreet Singh konsal long haul driver, fueled at North bay with 593 liter 18/6/2020 04:08am in the early morning. I went to Montreal 8100 Boulevard du Golf, Anjou, QC H1J 3A4, for shower they refuse to give me shower, the girl in the store name is Gabtyell Forget speak not good with me and and say fuel here than I will give you the shower.

Kindly, tell me what is the rule of petro Canada for giving showers. Even she refuse the BVD petro pass slip. This is first time happened with me that's why I complain.

Waiting for your quick action.

Gurpreet Singh konsal

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5:53 pm EDT
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at 3:21 p.m. june 6 /20 went to pay for gas used my .05 card swiped it then scanned my points card it said cancelled put a slip saying cash refund of 1.94 and the litres came of my card I told the worker he owned me money he started yelling at me about his pay check and he didn't owe me anything yelled more at me andtold me to get out of his store then he...

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10:03 am EDT
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I just wanted to inform you that your Petro Pass in Chilliwack, BC. has a sign posted for EIGHT (8) hr parking. This morning at 6 am someone from the store came outside & started banging on doors, waking truckers up, telling them that they have been parked for more than FOUR (4) hrs, you HAVE to move! Regardless of what the sign says. My husband lives in...

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2:24 pm EST

Petro Canada Car wash station

HI

I had car wash on 02/28/2020 at around 6:30 PM at 800 York Mills Road, Torornto, Petro canada. During car wash suddenly there was some issue with rolling belt so the car in from of me in washing station stopped and my car almost went close to that car and was about to hit it but due to sudden hard break applied by the system my car stopped and I heard some big sound which broke my driver side (left side) mirror. I inform this incident to the attender of the gas station he took my information and picture of my damage car but did'nt get proper response from him. I want the compensation for this to replace the broken left side mirror as this had happen due to malfunction of car wash station

Thanks
Shashin Shah
(e mail : [protected]@hotmail.com)

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5:00 pm EST
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I have been to this location numerous times in the morning before work & never was open? There website indicates there open, was late for work each time due to rerouting new location for fueling up! Spoke to a few of the workers & staff and nothing was resolved nor fixed? This have been an ongoing issuse and not happy with this location customer service! Please look into this, would appreciate this kindly sincerly Daniel.

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2:26 pm EST
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Jnauary 3, 2020, 11:40am. I live right beside the Petro Canada on 75th and Macleod Trail. I'd love to use this location more but I'm unable to tolerate the lack of service. I have tried three time this morning to buy things in your store but the lines are so long and unmoving that each time I lost my patience and walked out. This is far from the first...

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11:12 am EST
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Today, Friday Jan 3rd @ 10:00am, I purchased gas and a car wash. I sat in the car wash line up for a very long time. Finally, when I realized the line wasn't moving, I attempted to enter the building to report the problem. By the way, once in the lineup you are unable to leave unless you are the first car or the last car. The door to the cash bar wa...

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12:25 am EST
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I went to the Petro Canada location listed above to get gasoline for my vehicle on December 20, 2019 at approximately 11:05 pm. I filled my tank and went inside to pay for my fuel. When I went inside I saw two persons in line so I went behind them. There was two cashier and one cashier was chatting with the first person in line. Another customer walked up...

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3:00 pm EST

Petro Canada petro point theft

My husband and I both have fallen victim to petro point theft!
We only use two locations in Saskatchewan, Fort Qu'Appelle and Yorkton (500 Broadway St)
Both of these locations ask you to hand them your card and they swipe it behind the counter.
When checking our accounts, it shows the transactions in Mississauga, Ontario!
I lost 41, 000+ points and he lost around 80, 000+.
Thankfully I was able to get mine back, but he was unsuccessful. He was told that because his card was not 'registered' that there was nothing that could be done.
We have been Petro customers for many years and are absolutely disgusted that this happened to two people in ONE household.

I would like to see something good from this, this theft is ridiculous!

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1:27 pm EST

Petro Canada customer service/wetaskiwin alberta

Aug 12/2019 To think I "Used to be" a share holder! They had no idea at all in how to handle a legitimate customer complaint(due to blocked pumps by one customer) and turned their rath upon "ME" for complaining and accused me of complaining to their staff-this was unbelievable and un professional!They we very rude and in contacting additinal management staff they gave the impression that they were deserving of some sort entitlment-as they said that were so many people that were being rude to their staff!

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9:51 pm EDT

Petro Canada speeding tanker

At 8:10am I witnessed a tanker speed past our vehicle as we were leaving Savona, BC on Hwy 1 (50°45'15.1"N 120°44'01.1"W
Trans-Canada Hwy, Savona, BC V0K 2J0
https://goo.gl/maps/KBzdcAMxb3P1y5Ks8). It looked like he was going to attempt to pass the vehicle in front of us but he ran out of time due to oncoming traffic plus the ending of the second lane. He had to force his way in between both vehicles. We watched him continue to speed past vehicles. The plate number was 717350.

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2:20 pm EDT
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I have a issue with the store in Sechelt bc My partner and I are honest good people. We have run into financial difficulties from time to time so when we found out that the store here offers a up to 20$ loan system we really were appreciative of it. There was a few times we couldn't pay right on time but we always kept in contact and in fact the manager...

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12:24 am EDT
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Sensor Light came on showing a tire was low.pulled in to full service Petro Canada. Asked for help.Employee felt front tires appeared low.Put air in both tires.I checked and advised sensor light still on.He then put more air in front tires.I noticed there was now a bulge in side wall.I advised him .I left and drove 10 minutes to my son's as employee was no...

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10:45 pm EDT
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On (July 1st 2019) I visited Petro Canada gas station at 8980 Goreway Dr. BRAMPTON, ON L6TOC4. I noticed this location is cheating customers by delivering less measurement of gas at pump stations. They dropped the price by offering 5 cents per liter lesser than other surroundings gas stations and dispensing gas less and the rest is just air. My car ga...

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8:47 pm EDT

Petro Canada measurement issue

Yesterday ( July 1st 2019)I visited Petro Canada gas station at 8980 Goreway Dr.
BRAMPTON, ON L6TOC4 .
I noticed this location is cheating customers by delivering less measurement of gas at pump stations.
They dropped the price by offering 5 cents per liter lesser than other surroundings gas stations and dispensing gas less and the rest is just air.
My car gas tant capacity is 60 liters. I already Pumped in the morning 30 liters.in my car.How can this location charge me another $49.16 to fill my tank which is ridiculous.

Petro Canada should take serious action and closed the location until calibrations done for all pumps.
Professionally I am QC Tech and I can prove by our analytical methods that this location is cheating customers. If I don't heard anything from you I will take this matter to consumer authority of Canada.

Thank you

Zack

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About Petro Canada

Screenshot Petro Canada
Petro Canada is a retail and wholesale fuel provider with a network of gas stations across the country. They offer various grades of gasoline, diesel, and lubricants. Additionally, they provide car wash services and have convenience stores at many locations. Petro Canada also supports a loyalty program for customers.
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- Summarize the main issue with Petro Canada in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern with the company.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
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Overview of Petro Canada complaint handling

Petro Canada reviews first appeared on Complaints Board on Oct 20, 2006. The latest review A Convenient and Rewarding Experience at Petro-Canada was posted on May 17, 2024. The latest complaint attendant service was resolved on Jun 12, 2017. Petro Canada has an average consumer rating of 1 stars from 225 reviews. Petro Canada has resolved 22 complaints.
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  1. Petro Canada contacts

  2. Petro Canada phone numbers
    +1 (800) 668-0220
    +1 (800) 668-0220
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    Customer Service
    +1 (800) 668-0220
    +1 (800) 668-0220
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    Toll-free phone
  3. Petro Canada emails
  4. Petro Canada address
    150 6 Avenue SW, Calgary, Quebec, T2P3Y7, Canada
  5. Petro Canada social media
Petro Canada Category
Petro Canada is ranked 16 among 46 companies in the Automotive Fueling and Charging category

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